this company has the worst customer service. I ordered a birth certificate for my brother.
I paid the expedited shipping of $18.00. after NO response and No birth certificate, I finally get an email stating that they had not received my documents, which I had uploaded directly to them. So I called them.
Ah ha!! My signature included my middle initial therefore it didn't match my government ID !!!!
The CS rep resubmitted my order to the approval process and not 4 days later, I get an email that they now need a copy of my birth certificate (gee, guess they cant pull it up in their files). Now its Saturday and the bank is closed and I'm not able to get there till Tuesday.
I'm gonna cancel the order! There's gotta be a better way.
Review about: Vitalchek Birth Certificate.