I need my marriage license in order to get visas for myself and my wife. (We're moving out of the country.) We had very little time to work with, so we placed the order through VitalChek.
Big mistake. After 3 weeks of not sending an order promised to be processed within 2-5 business days, I eventually gave up and got the document by other means.
I called the company back to ask for a refund for the document they never sent and they flat out refused. I'm marking down my loss as just over $50, but it'll be much, much higher if I end up having to waste my plane ticket because my visa doesn't arrive in time.
Monetary Loss: $51.