I work for a law firm and we have used Vitalchek in the past without trouble. This time we needed a death certificate finalize the recording of a deed. I called Vitalcheck and processed the order online with the instructions provided by their rep. They requested a letter on firm letterhead -- we provided that. Then they requested a copy of the deed -- we provided that. Then they requested a copy of the attorney's bar id -- we provided that. Then they requested a copy of the attorney's florida driver's license -- we provided that. Then they requested a copy of my florida id -- I provided that. We are now on 9 telephone calls -- I still have not received the darn death certificate.
With the exception of Dee Dee -- none of the reps were of much help. I will NEVER EVER use this company again for our records requests -- a waste of time -- energy -- frustrating.
I have a better chance of getting a copy of Obama's birth certificate than a copy of a deceased person in Montana.
What seems to be the major malfunction at Vitalchek?
Review about: Vitalchek Birth Certificate.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Deliver product or service ordered.