Product: Vitalchek Website Clear all filters (0 of 21 reviews match)
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Simply put, the Vitalchek website is designed to get extra cash out of people. The default option for shipping your documents is UPS Airmail, which as of writing costs $17. The box for changing this option to regular (free) shipping via mail is tiny, and easy to miss....
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you are frustrated with your ordering experience and did not receive a response to your email promptly. As you mentioned, your personal documents are...

1.1
Product
Vitalchek Website
#1375111
So my wife went on Vitalchek to order a birth certificate and the site timed out on her she then went back on got past where she was when she timed out and submitted her order. Days later she gets an email saying they needed some more info then the very next day the...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about you frustrating experience trying to order a birth certificate. Please contact us with your order number so we can look into this and assist ...

1.0
Product
Vitalchek Website
#1365318
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Vitalchek - Full Disclosure is Not Provided Upfront

Unable to view cost of service or other details via link through state health dept. website. A screen pops up when you tap the link, that asks for the name of the person for whom you would like to order a birth certificate, as if you are already ordering it, when all you want in the beginning is the full information on your service. This is a bad business practice.
Product
Vitalchek Website
#1361852
Make sure your "https" certificate is setup correctly so that people can at least reach your website to complain about your services, and please fire your current CIO / IT team / IT vendor. It is such a disappointment trying to learn more about your services, and the...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry if you are having trouble using our website. If you need help with the ordering process, you can contact us with your order number for assistance. Phone: 800-255-...

1.0
Product
Vitalchek Website
#1350581
Filled all fields. After CC info filled in, the site gave 30min time out reason..no! Wasnt on it 5minutes! Tried to contact through email..bumped off yet again! Called my bank and have reported FRAUD..
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you experienced issues with our website. Please contact us so we can look into this matter for you. The quickest way to contact us is through our Fac...

1.0
Product
Vitalchek Website
#1329790
So we tried one last time and get the same exact run around and after many phone calls finally get a person in Alaska records to simply say.... vitalchek will not expedite to a Post Office. Very Poor Service! Got nothing but the run around and Vital Chek tells you...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience. Please contact us with your order number so we can look into this for you. We can be reached by phone at 800-2...

1.0
Product
Vitalchek Website
#1290568
ordered a birth certificate , before finishing the process my bank called notifying me that the transaction was denied due to a fraud account and the process was coming from SPAIN.thank god my bank saw it and declined it. upsetting considering this site was recommended...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your experience but think you may have us confused with another company that offers similar services and processes their orders through Spain...

h.kitchener
h.kitchener

You actually didn't lose $49, as your bank flagged the charge. The charge was identified as coming from Spain as that was where Vitalcheck's processing firm has their receipts...

Product
Vitalchek Website
#1203328
I went online thinking this would be an easy process.Entered all my info, including billing info. Once I submitted it, it came back and said more documentation is required. I have to print out documents and sign, then upload them and submit. If all this information was...
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Anonymous
Ken George

Had same poor experience. They send a uselesss copy not official original death certificate.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you are frustrated with the ordering process. There are a number of factors that can determine whether you have to provide additional documentation, These...

1.0
Product
Vitalchek Website
#1201889
I have faxed the requested information to Vitalchek at least 5 times and they will not accept it no matter how large or light I make it. I have spent so much time to simply get a birth certificate and have been aggravated most of the time. I can't get in touch with...
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Anonymous
DEE

They did the same crap to me. Make us pay, the say they need more proof, then you cannot upload due to "server failure" then they leave NO fax number and say you must fax if y...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry to hear about your frustrating ordering experience. There are several ways for you to reach us with your questions. Please call us with your order number at 800-...

Product
Vitalchek Website
I didn't like
  • Entire experience with vitalcheck to date
#1179906
since out of state court clerks won't do it anymore they just send you to vitalchek. ugh. In this day and age..if you try to find marriage info, etc, you can only find pay sites instead of all that being online to find as well as they do.!! then we have to use crap...
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1.5
Product
Vitalchek Website
I didn't like
  • Inability to get a refund when they failed to deliver
#1102919