Product: Vitalchek Shipping Service Clear all filters (94 of 94 reviews match)
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Ordered my birth certificate and a month later I am trying to call to find out why I haven’t received it. The automated system states it was mailed a month ago but I don’t have it. I have called multiple times with a 20+min wait on the phone trying to talk to someone....
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Anonymous
Anonymous

We apologize for the long wait times on the phone and are sorry to hear that you have not received your certificate yet.. In addition to contacting us by phone at 800-255-2414...

1.0
Product
Vitalchek Shipping Service
#1216158
I ordered my birth certificate (from Connecticut) through your service on February 7, 2018. I have yet to receive it. You took my $62.50 while e-mailing several times with various reasons why I did not have the Certificate. 1. I didn't send the correct documentation. 2.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience. Please contact us at 800-255-2414, vitals.research@vitalchek.com or by private message on our Facebook page. s...

Anonymous
William

Why did you not contact Connecticut directly ? My birth state ( Nebraska ) government was both pleasant and cooperative when I needed a copy of my "Certificate of Live Birth" ...

Product
Vitalchek Shipping Service
#1206803
I really wish I would have made the 45min drive to San Francisco instead of order my marriage certificate from them. I placed an order on Feb. 13, 2018. I got an email that my documents were shipped Feb. 20, 2018. I thought great, that was fast. Well it’s 3/6 and I...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not received your document and that you have experienced long wait times trying to contact us. You can also contact us via email at vitals.r...

1.0
Product
Vitalchek Shipping Service
#1204317
My dad needed his birth certificate to be able to retire; the only other option would be driving 6 hours to obtain one in person.. after using Vitalcheck I would gladly drive ANY distance over using this... At first it seems great, like a smooth process.. then weeks go...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating experience trying to get your father's birth certificate and the long wait times you have experienced on the phone trying to get as...

1.0
Product
Vitalchek Shipping Service
I didn't like
  • Longest customer service phone waits
  • Long wait
  • No updates
#1203385
Ordered Tru mail around three weeks ago.hav not received birth certificate..
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry to hear you have not received your order yet. While many orders are processed and shipped in a matter of days, records ordered through the mail can take a bit long...

1.0
Product
Vitalchek Shipping Service
#1198296
They charged me 88 dollars and said it was gonna take 88 days to get to me and that was PAYING FOR EXPRESS SERVICE!!!I sent an email to find out what is the REAL STATUS, because THE WAIT on the phone is ridiculous, and I haven't heard back, I am PISSED, HAVE I BEEN...
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Anonymous
MbM

I feel your pay,waiting on Pandora also 80to95 days I could have there and back by now.

Anonymous
JW

If you still have family in PA, they can go to the office on your behalf. I'm just not sure what they have to provide, but it's an option and it's a less than a week turnaroun...

1.0
Product
Vitalchek Shipping Service
#1196230
I paid upfront to obtain a death certificate for my father. The process was supposed to take 15 business days according to the vital certificate office in D.C... 7 weeks later, I still don't have a certificate. To top matters off, Vitalcheck has refused to credit my...
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1.0
Product
Vitalchek Shipping Service
I didn't like
  • Vitalchek repesentatives were very condencending and rude
#1193271
Reply to reviews
was calling for a Birth Certificate the SECOND time. They were supposed to track it for me a month ago. Never did. when I spoke to them again, she asked me if my husband was home, no, hes working. well, we cant talk to you. WHAT???? you spoke to month AGO. Was very...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are so sorry to hear you had a bad customer service experience. Please email your order number to vitals.research@vitalchek.com or send us a private message through our Fa...

Product
Vitalchek Shipping Service
#1191132
Ridiculous that one month later I do not have the record USPS isn't that slow. Identify fraud is a major concern right now as one can do a lot with an original birth certificate. As of over a month later I paid $27.50 and haven't received anything but frustration. DO NOT USE VITALCHEK...
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Anonymous
Anonymous

I paid express shipping for my sons birth certificate.... a month ago. I still haven’t received it. You fraudulent MF’s. Yeah I said it.

Anonymous
Dennie Keener

One of their employees took my credit card info along with identity docs and logged into my cc account. A criminal act. Their response was to be naive about it. It appears man...

1.0
Product
Vitalchek Shipping Service
I didn't like
  • Did not recieve my order
#1189023
Ordered birth certificate back in June 2017 and it still hasn’t gotten here February 2018... have already dished out at least $70 worth of shipping and processing cost. Frustrated for sure because customer service doesn’t even answer the phone the times I’ve called and...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not received your order yet and that you have been subject to lengthy wait times when trying to contact us. In addition to calling us at 80...

Product
Vitalchek Shipping Service
#1184362