Vitalchek not an efficient way to get documents - better to order your documents directly from the issuing authority
You are better of ordering certified copies of documents directly from the issuing authority rather than going through this 3rd party. I ordered a certified marriage certificate from VitalChek because I thought it would be quicker & less legwork. Wrong on both counts! I placed the order online & then received an email requesting that I provide a notarized request for the certificate. I faxed it to the county directly, as instructed, on a Friday. On Monday, I got an email stating that the notary seal was not dark enough to read & requesting that I darken it with a pencil & resend. Did that the same day. Next day, received an email asking me to call about an issue with my order - confusion as to the parties on the certificate. I called immediately & was told that I had listed myself as the groom & my husband as the bride on the order. I'm not that ***, so I went through a mock order again online to see where I went wrong. The page where you list the parties on the certificate only asks for "Party A" & "Party B" and instructs you to list exactly as on the original certificate. Nowhere does it label either party as the groom or the bride. I followed the instructions to a T. Problem is with VitalChek's order process, not me! Called & let rep know. He didn't care, but said he would send an email about it to his supervisor to appease me.
The only thing that I did not have to do myself going through VitalChek is get a cashier's check or money order & go to the post office, and since I went to the bank for the notary & could have gotten a cc, I really only saved a post office drive-by. Actually, going with VitalChek is taking more of my time & energy than if I had ordered the certificate directly from the county.
Also - know that you are going to have to pay additional $ for next day service if you want to receive the document within a reasonable timeframe. And, you will have to be at the delivery address to sign for it! I just went with regular mail (which they claim they cannot track (BS) or guarantee safe delivery), so we will see if I actually receive the order. VitalChek says regular mail can take something like 2 weeks after the order is filled. In the meantime, waiting for more emails letting me know my order is "on hold" for some illegitimate reason.