I requested a certified copy of my birth certificate. The first eye opener is that by default they want you to use the "expedited service" for an extra $20.00.
Now as anybody would want an email with the status of you prder and the tracking number, all I get is a button to print my verification documents, which makes you think "oh they did not get my fax" so I again send fax still no change in oder status. I go to another fax machine and resend, still no change in status, I eventually found contact info (they hide this among FAQ's that do not answer anything) but all I get is that they received my inquiry, their web site states they monitor this 24/7 it has been days. I was on hold for 2 hours and 50 minutes before some no nothing gets on phone and suggests I call the city hall in the place I was born! And even they first told me they did not receive anything, then after being on hold with them they said Oh Ya we have it you will get it on Friday, I asked does that mean You ship on Friday or I get on Friday I was told just to "wait" to Friday and they hung up!
Vital Chek is bad news and to think they are part of the Lexis/Nexus that handles passports!
I cant wait for that! I bet Al-Quada gets their passports faster!