I do everything that they ask when trying to order docs, and then, days later, get emails saying there is a problem. I then call, wait for 30Z+ minutes, and am disconnected. Try repeatedly to email and call, and no frikking human being helps.
They are a rotten company and waste your time an energy.
No matter what I do, they won't help. I gave up on two orders in the past few weeks, so tried again. One order, supposedly is doing OK, the other order, they ask how I am related.
The FAQ online don't cover the issue. What is the point even dealing with them?
It's funny, I dealt with them a few times last Summer, and everything went fine. Now, they are worse than a govt department in the former Soviet Union.
I would strongly suggest everyone avoid them unless you want to get suicidal. They are THAT bad.