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Do not use Vitalchek. It is a total ripoff.

I wanted 2 birth certificates. Cost was $20 each. But then they want a $20 processing fee, and $18 for shipping. So total cost is $78.

I made a typo in my address, but there was NO WAY to go back and fix it. Then you get a message that says is it impossible to change it, and if it is not 100% accurate they will charge you another $20.

I tried to cancel the order - the same hour it was placed!- and was informed they would charge me $20 for cancelling. Completely outrageous.

Product or Service Mentioned: Vitalchek Birth Certificate.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Hidden fees and greedy policies.

Company wrote 0 public responses to the review from Nov 10, 2015.
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