DO NOT USE VITAL CHEK. They are an absolute scam and rip off. They lie to you about processing times, have horrible customer service (no phone number posted on the website), you cannot reach them by e-mail, and the customer service agents are rude and unhelpful.
I ordered my birth certificate through them 2 weeks ago; have had to re-fax supporting documents TWICE because they lost my faxes both times. I then uploaded supporting documents, which they said were unreadable. After calling them (and being put on hold for about 15 minutes), I got a surly clerk who told me the uploaded documents were fine, it was another issue with the account. I get *that* issue resolved (which was their mistake), and another one pops up, again their mistake.
This company is the worst I have dealt with. They have money, won't help me, and I will be reporting them to the Attorney General. USE AT YOUR OWN RISK.
Product or Service Mentioned: Vitalchek Birth Certificate.
Monetary Loss: $40.