Ringwood, New Jersey
Not resolved

I ordered passports for my family in APRIL 2011 - In June I had to do all the legwork myself in order to ensure all paperwork was in order for our vacation to Punta Cana in August. All I am asking for is the return of my shipping and processing fees, and for the past 7 MONTHS - I have gotten nothing but the run around from these people.

Useless - STAY AWAY FROM THEM! I jut received another email repsonse from them stating they were never able to locate our paperwork - not sure why I was able to go to Trenton and got the informaiton I needed - I thought this was a convience - but turned into a bummer.....

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