Vitalchek states docs delivered in 7-10 business days. I tried contacting them via telephone after 15 buiness days and it is impossible reach their customer service - never got out of call ***.
Their on-line status report is essentially useless.
It basically just says it received your order and processed to appropriate state agency, which is like saying "thanks for the money, it is not our problem any more." I plan on submitting to Better Business Bureau and their states AG office to investigate as a mail fraud situation. They are a complete rip off - stay away, stay away.
Product or Service Mentioned: Vitalchek Birth Certificate.