Product: Vitalchek Customer Care Clear all filters (31 of 31 reviews match)
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Is Vitalchek going to refund me my money? We shall see. Yes, I was born in Los Angeles, and I don;'t know why the record is in Sacramento probably because it was over 50 years ago. I provided correct information. They never asked where I thought my record was kept,...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your situation. Please contact us via email at vitals.research.vitalchek.com, by phone at 800-255-2414 or by private message on the VitalChek Facebo...

1.0
Product
Vitalchek Customer Care
#1148661

I cannot get through to talk to anyone - my request is still on hold weeks later because they need more information but I don't know what they need!I have submit my license and now they say they dont have it. I requested someone to call me, leaving a detailed message...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry to hear about your frustrating experience and that no one has responded to your request for assistance. This is unacceptable. We hope you will reach out again so...

1.0
Product
Vitalchek Customer Care
#1143691
Vitalchek - I recived a cancellation when I check my ordr
FROM ALL THE REVIEWS I READ IT SEEMS LIKE A SCAM! EVERYONE SEEMS TO HAVE A PROBLEM OF SOME TYPE WITH THIS COMPANY AND SINCE WHEN ARE THERE NO REFUNDS IF THE COMPANY CANCELS? i am just going to stop the charge..no explanation to VitalChek since they gave no information...
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VitalChek
VitalChek
Vitalchek Verified Representative

We're sorry to hear you have had a bad experienceusing our services. Please email your order number to vitals.research@vitalchek.com so we can look into this for you

1.1
Product
Vitalchek Customer Care
I didn't like
  • No certificate
  • Billing issue
#1109135

Vitalchek Customer Care Review

#1024278
I've been trying to contact vitalchek for over a week about my order. Been on hold for hours and need this document I paid for ASAP! This place is a joke! Better business bureau here I come
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Vitalchek Customer Care Review

#950744
I am trying to get a copy of my birth certificate. I am very tech savy and good with acuiring documents as its my daily job. This company has been absolutely horrible. Ive sent in everything required multiple times and theyve rejected it. I cant ever get ahold of anyone on the phone! Im really getting a strong feeling that these people are scammers!
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Vitalchek Customer Care Review

#870681
1.0
Details
I paid took 4 days about to ship then they canceled accusing of no recor found really ?
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
I sent what they asked for.They claimed they were not readable. I had person bring up what they sent and were readable . They cannot give a good answer and will not answer to my satisfaction. They are bad company. There customer service said I did not have proper...
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1.0
Product
Vitalchek Customer Care
I didn't like
  • Lack of delivery and bad customer service
#1104857

Vitalchek charged me for it, but after waiting a couple of weeks called county register of deeds where we got married. They cancelled their contract with the county more than a month before my order and don't do business with that county. On hold for 25 minutes so far.
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Product
Vitalchek Customer Care
#1051061
Even though they claim to be open from 7:00am to 7:00pm Central time I ended up calling Kern County Hall of Records myself, spoke with a very informative person on certified birth certificates. Was able to give her my vitalchek order # and she was able to expedite...
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Product
Vitalchek Customer Care
#1040046
TO MAKE A LONG STORY SHORT.I UPLOADED THE DOCUMENTS REQUESTED AND THEN RCVD AN ACTION REQUIRED. THEN TEY STATED THEY NEEDED SOMETHING ELSE. UPLOADED IT - ANOTHER ACTION REQUIRED. THEY NEEDED SOMETHING ELSE - UPLOADED IT, & GOT....YOU GUESSED IT- ANOTHER ACTION...
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1.0
Product
Vitalchek Customer Care
#1033394
I ordered a birth certificate for my dad early Feb.2017. I paid $20 for express delivery and $10 for a processing fee. The certificate itself was only $12 dollars. I tried to view the status on line on 03/30/I7. I was given a message that online status information...
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Anonymous
Anonymous

I ordered my daughters Birth certificates on March 10th. It is now April 27, and still have not received them. What happened to the 17-21 days delivery date after placing my ...

Anonymous
Anonymous

I'm having the exact same issue right now! I can't get an answer, I can't get anyone at all and I ordered my BC in December 2016

1.0
Product
Vitalchek Customer Care
I didn't like
  • Hard reach customer service and delivery date not met
#1027744
I ordered a birthe certificate online and was asked to submit my identification documents.Got an email to contact them regarding problems with my documents. Found that they had an incorrect email address, telephone number and address to where my documents should be...
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1.0
Product
Vitalchek Customer Care
#1020775
After three tries with this service we got our document from San Francisco County by calling the county directly to learn what Vitalcheck was doing wrong.The Vitalcheck operator told us she could not request a public document. So why did they mishandle our request the...
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1.1
Product
Vitalchek Customer Care
I liked
  • That the website was fast and easy to order on
I didn't like
  • And no refund
#1019788