Product: Vitalchek Customer Care Clear all filters (0 of 49 reviews match)
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When I called to order a birth birthcertificate the operator was rude didn't want to explain exactly if she needed my mother's maiden name or marriage,She didn't ask for my middle name or my father's middle name,I don't even know if I'll get the order
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are so sorry to hear about the rude treatment you received when placing an order by phone. Please contact us with your order number so we can look into this for you. We can...

Product
Vitalchek Customer Care
#1275324
This place took my money canceled my order and did not notify me of the situation or why was it canceled...I am so displease by this service.I will not recommend this service to anyone. I belive this company misrepresent itself intirely, never had i had to deal with...
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Anonymous
Anonymous

I TRY CALLING YOU, YOU NEVER PICK UP WHATS THE POINT, SCAMMERS

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about the issues you have experienced with your order. Please contact us so can assist you. We can be reached by phone at 800-255-2414, by email at vitals...

1.0
Product
Vitalchek Customer Care
I didn't like
  • Terribble
#1240996
It is impossible to find any customer service contact phone numbers or emails on the Vitalchek site. Only after going through the FAQs can you find an "Ask a question" email form. It has been four days since I filled out this form and I have heard no response....
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QuirkyWelshCorgi
QuirkyWelshCorgi

UPDATE: I finally got someone on the phone. Blanca told me she would start a trace with UPS (UPS will only discuss investigation results with senders) and would communicate th...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We understand your concern that your vital records order has been lost during the UPS shipping process. While we contract with UPS for express shipping services, we have no co...

1.8
Product
Vitalchek Customer Care
#1234584
I received no answer after calling multiple times for a refund. I was charged twice and i didn’t even finish the order. Now i have no money no birth certificates.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not been able to contact VitalChek regarding the problems with your order. We apologize for your lengthy hold times. Please contact us so we...

1.0
Product
Vitalchek Customer Care
#1234427
They have over $97 dollars of my money and despite submitting two forms of photo ID they say I have not submitted 2 forms and now have cancelled my order. There is no customer support other than form emails that do not answer the question submitted. And I have...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear you are having trouble getting customer support for your vital records order. Based on the customer support email address you provided in your post...

1.0
Product
Vitalchek Customer Care
I didn't like
  • All
#1229774
Read, read, read every single word!! I fid not, got to the end and found i needed to get a notorized form before they will process order. Tried to cancel because if I have to do that, i will just go to hall of records and get it. But now I am being charged $10.95 with...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry you're dissatisfied with your ordering experience. Each order is different and depending on your particular ordering circumstances, you may be required to provide ...

1.0
Product
Vitalchek Customer Care
#1229210
Well I'm doing reviews on a company that hasn't even supported me the support to get my purchase
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry to hear you're dissatisfied with your ordering experience with VitalChek. Please contact us with your order number so we can look into this for you. You can call u...

Product
Vitalchek Customer Care
#1228754
VitalChek has had the worst customer service ever!!.. typically on hold for 30 minutes or more... conflicting information, order screwups.. don't know when the insanity stops with them. finally spoke with customer service and they were still confused with my order and...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience with VitalChek. We hope the manager was able to assist you with the issues with your order. If you need further...

1.0
Product
Vitalchek Customer Care
I didn't like
  • Entire experience
#1228318
I have used the VitalChek service twice. The first time was in 2011 and I had to send in some additional information. Inquiring online about the status also took a while to receive a response. In all, it took a month and a half to receive my documents. Was not...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello! We appreciate you taking the time to share your positive feedback regarding your ordering experience using VitalChek Express Certificate Service to order your marriage ...

5.0
Product
Vitalchek Customer Care
I liked
  • Speedy deliver
  • Easy click website
  • Great customer service
#1221561
Gave all my personal info picture ID , social security card , medical card , electric bill ,etc They took the info kept it took my money and said oh it’s not enough but you still have to pay us for taking your information so three months later I hear nothing from them...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello! We are sorry to hear about your bad ordering experience. We apologize for any inconvenience this may have caused you. Please contact us so we can look into this for you...

1.0
Product
Vitalchek Customer Care
#1217349