Product: Vitalchek Customer Care Clear all filters (0 of 73 reviews match)
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I have uploaded, downloaded, scanned, faxed, photocopied this so called Vital Record Authorization Form so many times it's not even funny. And every time I get it returned with some non sense, repetitive excuse. The only thing I have not done to this document is shred...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience with regards to uploading your documentation. Please contact us with your order number so we can assist you wit...

Anonymous
Anonymous

Never heard of them and you provided zero background info or situational analysis. Reads like another useless glom of a 3rd party involvement ; your statement about doing it y...

1.5
Product
Vitalchek Customer Care
I didn't like
  • What i am getting now
#1353389
They never informed the reason for cancelling the order and their customer care is pathetic which never answers the call. I am not even made aware of refund status of shipping charges which I had paid. Horrible!!!
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience. Please contact us with your order number so we can assist you with this issue. The quickest way to reach us is...

1.1
Product
Vitalchek Customer Care
#1352999
On August 25, 2018, I went onto the Ventura County (California) Recorder's website to order death certificates, which led me to VitalChek to order them. When I selected the city section, a disclaimer was noted that a $12.95 fee would be added for each transaction, but...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your frustrating ordering experience. Please contact us with your order number so we can look into this for you. We can be reached by private...

1.0
Product
Vitalchek Customer Care
I didn't like
  • See prior complaint submitted
#1343737
My fiancé is incarcerated so he filled out all the required paper work and gave me what I needed to her it because we need it to get married in 2 weeks. At first they said I didn't send the 2nd page of the lease showing his signature. I told them that if they look at...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating experience try ing to order your boyfriend's birth certificate. Please contact us with your order number so we can look into this f...

1.0
Product
Vitalchek Customer Care
#1337611
I ordered a copy of my husbands death certificate. I later received an email saying to forward supporting documents. I did, then received another email saying the same thing. I emailed them to see what was going on...no reply. I called to try to talk to someone...no...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize with the problems you have encountered trying to reach us. Please contact us with your order umber so we can assist you. The fastest way to reach us is through pr...

Product
Vitalchek Customer Care
#1334163
In the options for ordering a birth certificate, they listed VitalChek with a phone number of 877-297-9125. I called that number and listened to their extremely annoying music and messages for 54 minutes! While still on hold, I looked up the website for VitalChek and...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize that you were stuck on hold for so long. If you need assistance with your order, please contact us with your order number. In addition to calling us, you c...

1.7
Product
Vitalchek Customer Care
#1328715
I ordered a birth certificate online and as soon as I clicked order, my local county clerk called back to say she misunderstood and I won't need a birth certificate expedited to me after all. My email says orders take 1 business day to process, and it's been less than...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize for the long wait time on the phone. We process thousands of orders a day from all across the country so our call centers get very busy. In addition to cal...

1.0
Product
Vitalchek Customer Care
I liked
  • Easy to use website
I didn't like
  • And no refund
  • Unable to cancel order that has not even processed
  • Non-existant customer service
#1328384
I called to check the status of my birth certificate order from Alaska, she said i need to call Alaska to find out. Then she started yelling at me because she couldn't answer my questions. Bottom line here is you're better off going through the state agency. And...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We sincerely apologize for the poor level of customer service you received. We hope you will contact us again so we can look into this for you and assist you in any way possib...

1.0
Product
Vitalchek Customer Care
#1320340
Been calling customer service for two days at the number 1-615-3 372-6800 been put on hold each time for over 2 hours no one never took my call
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear that you have been unable to reach us by phone. In addition to calling us at 24/7 at 800-255-2414, you can also reach us by email at vitals.researc...

1.6
Product
Vitalchek Customer Care
#1317065
I ordered a birth certificate and they said that I didn’t submit my documents properly so I insisted that I just get a full refund of my money and every time I email them they send the same message over and over “thank you for allowing us to assist you” AND I WANT MY...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize for your bad ordering experience. Please contact us so we can assist you. The quickest way to reach us is by private message through our Facebook page - Facebook....

1.2
Product
Vitalchek Customer Care
I liked
  • Easy click website
I didn't like
  • Never answers the phone
  • Does not communicate
  • Rude service
#1315712