I tried to order an Oklahoma Birth Certificate on the VitalCheck web site. The web site said I needed to submit a Verication Form and copy of an identification card. The web site also said I would receive a Verification Form by e-mail and provided me with a link to download the form.
I never received the form by e-mail and was unable to download the form. When I made multiple calls to customer service no one ever answered the phone after long waits.
Eventually VitalChek sent an e-mail reminding me to submit the verification forms. I wrote back and explained I never received a form. They said I could cancel my order but would still be charged their $10.95 service charge. I cancelled my order but said I would file a complaint with the Better Business Bureau if they charged me, which I did.
In addition, many of the help links on their web site do not work, they merely refresh the current page. I was unable to find the link on their FAQ page to send them a message. This makes me wonder if they are actually running a scam on the public, even though the official Oklahoma public records web site referred me to them.
I feel that VitalChek failed to perform under the terms of their agreement, breaching their contract with me. Therefore I should not be charged. They have since charged my debit card and I should receive a refund.
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