Ordered a birth certificate for my daughter, submitted all the forms paid for expedited service only for them to come up with all and any excuse. Almost 2 weeks later and they still have a ridiculous hold.
I call them, the girl who answers is rude!!! I tell her I have sent all the needed forms, including my government issue ID. She tells me she received the ID but it looks like my daughter. Really??
My daughter is 5!!! She can't even get a government issue ID yet!! Don't they read the forms or order?
Cancelled my order and will mail it!! When I told her I was cancelling she said OK and hung up!!!!
Product or Service Mentioned: Vitalchek Birth Certificate.
Reason of review: Poor customer service.