I ordered a birth certificate on July 23rd. A month later, I have still not received anything.
I gave customer service a call today, and was given the run-around. The rep told me that she would contact the state agency, and that they usually get a response within 5 to 7 business days.
I asked if there was a direct number to the state agency, and I was told no, they take all the calls for them. She said that if I were to get a refund, it would be minus the processing fee.Beware!
Product or Service Mentioned: Vitalchek Birth Certificate.