I also tried to get a copy of my Birth Certificate from this company. Over a period of 11 days they kept sending me generic emails telling me my order was on hold as I had not provided the required documentation.
I faxed some of the info twice. I emailed them asking them what documentation did they need that I had not already submitted and just got an email back saying, "we have received your question". Finally I called my credit card company and found that they hadn't put the charge through as of yet.
My credit card company quickly put a block on my card so no charge could come through. I hope this helps someone else.
Review about: Vitalchek Birth Certificate.