VitalChek was supposed to provide my wife with an updated birth certificate from Puerto Rico (required since 2010). After paying their fee and even more for expedited service, two weeks later we find that someone there "forgot" to submit the request after receiving all pertinent details.
This service was recommended to us by the worker at the Social Security office, although she made it plain that it was a personal recommendation, not an official one.
It's very difficult to get through to talk to a real human, but when we did, we find that it was a real human error, and not a hint of their wanted to reimburse us for the wasted time! I recommend you find another service to get the certificate you may need.
Review about: Vitalchek Birth Certificate.