I am very dissatisfied with the service. I paid extra for the expedited service and it appears that doesn't really exist.
They took longer to process my order because it was submitted on the weekend and gave the impression that things typically ship much faster than the posted time frame. Because I need the documents for an immigration meeting and didn't get them in time, I have to go in person and pay again for something that takes 2 minutes to issue.
This service is not truthful about the duration it actually takes and they won't refund anything, they don't care about you. Very disappointed and will not use nor recommend it to anyone, go directly to the records office.
Product or Service Mentioned: Vitalchek Birth Certificate.
Monetary Loss: $55.