I ordered a death certificate from this company. Over the course of weeks, I received multiple messages informing me that I needed to provide more information. I provided this information promptly, and asked if everything was set to go. Received no response. A week later, I get a notice that the order was cancelled. Emailed David Butler (the go-to guy at VitalCheck according to the Better Business Bureau) and he gave me yet another excuse as to why the order was not processed - except that the documentation he claimed I didn't submit or was invalid WAS SUBMITTED A WEEK PRIOR and I got NO notification it was not valid. NOW READ ON FOR THE GOOD PART.

When I started getting the runaround from this company, I figured I should just file my request directly with the state for the death certificate in the case that Vital Check wouldn't pull through. I supplied THE EXACT SAME DOCUMENTATION that I gave VitalCheck, the same info that VitalCheck said they never received or was not sufficient. Guess what? THE STATE SENT ME THE DEATH CERTIFICATE within two weeks.

In case you're not putting this together, VitalCheck claims that my documentation was not valid and/or not received, so they couldn't fulfill my order, and cancelled it with no refund. However the state had NO PROBLEM with the documentation I had, and processed my order with no delay. This means that VitalCheck is taking people's money, NOT DOING ANYTHING, then cancelling orders and not giving refunds.

This company is a SCAM. Fraud, fraud, fraud.

Product or Service Mentioned: Vitalchek Death Certificate.

Monetary Loss: $100.

Company wrote 0 public responses to the review from Apr 02, 2013.
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Similar thing happened to me. I'm currently on the phone trying to find out why, call volume is high so still on hold: 866-203-2777


Horrible company!


Yeah, I'm in the process of this right now. Only they said my information WAS accepted...just..randomly canceled my order.

still waiting for the refund.. ridiculous.

Maryland, United States #1129202

You are right. I uploaded my documents and they claim it was invalid, later canceled the order and I got no refund.

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