Not resolved
Customer service
Price Affordability
Product or Service Quality

Vital Check is the MOST expensive way to get a death certificate. Their online service does NOT have a phone number for help.

Once you start the process the fees add up mysteriously. AFTER you have submitted your credit card information, THEN they make you answer questions no one could possibly remember without writing them down. And if you can't answer those questions you get no product. They wanted me to recall the exact sales price of my home, which I purchased YEARS ago.

They wanted me to remember WHO sold me the house. No one keeps this stuff in their head, but they won't complete the transaction unless you can answer these questions.

WORST of all, there is NOT WAY to get help, just when you need it.

Reason of review: Poor customer service.

Monetary Loss: $70.

Preferred solution: Price reduction.

I didn't like: No refund policy, Handling of private information, Extremely expensive.

Company wrote 0 public responses to the review from Feb 20, 2015.
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