This is your typical screwed up Lexis Nexis company. This is the worst customer service I have dealt with in a long time.
Unforntunately like in most cases when a compnay has a monopoly on a goverment serivce like birth certificates there is not much you can do about their lack of quality and service. I called the help number and no one answers. I called and it was on speaker phone as I worked and no one answered in three hours! I tried again later in the day and got no one.
They have no email to communicate and there portal to check on your staus is vague and is poorly designed. If you can go in person to the county or city you may d better than this bunch of crooks.
Review about: Vitalchek Birth Certificate.