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I ordered a birth certificate through Vital Check. I requested regular shipping when I completed the form online; however, I was charged for the overnight shipping with a total of $39.50.

I immediately notified Vital Check and received a response. "You will be refunded the full amount of $39.50. Please allow 5-7 business days for it to show in your account." Then I noticed another charge for $23.00 in my checking account. On top of that, I received a bill from the Office of Vital Records, Tennessee Department of Health billing me.

According to the letter, "The total fee to process your request is $15.00.

To avoid delay your request has been processed with the insufficient fee. It will be necessary, however, for you to remit the additional fee to comply with the present law."

Product or Service Mentioned: Vitalchek Birth Certificate.

Monetary Loss: $54.

Company wrote 0 public responses to the review from Oct 08, 2012.
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Dear Customer,

You may have two separate orders with the same or multiple agencies. Please contact me directly at 800-669-8313 Ext: 86879 to resolve any issues with incorrect charges.

Thank you,

David Butler

VitalChek Network

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