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I ordered a birth certificate through Vital Check.I requested regular shipping when I completed the form online; however, I was charged for the overnight shipping with a total of $39.50.

I immediately notified Vital Check and received a response. "You will be refunded the full amount of $39.50. Please allow 5-7 business days for it to show in your account." Then I noticed another charge for $23.00 in my checking account. On top of that, I received a bill from the Office of Vital Records, Tennessee Department of Health billing me.

According to the letter, "The total fee to process your request is $15.00.

To avoid delay your request has been processed with the insufficient fee.It will be necessary, however, for you to remit the additional fee to comply with the present law."

Review about: Vitalchek Birth Certificate.

Monetary Loss: $54.

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Dear Customer,

You may have two separate orders with the same or multiple agencies. Please contact me directly at 800-669-8313 Ext: 86879 to resolve any issues with incorrect charges.

Thank you,

David Butler

VitalChek Network

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