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I ordered a birth certificate using the Vital Check service with the understanding that I would have to pay 15 for the b.c plus 15 processing. After I placed order I got a email saying I would be charged 45.

They had added 17 for mailing it to me. This was late at night and they do not have 24 hr customer service so I had to wait until morning to call. First thing in the morning I called to dispute the charges and the told me that it is expedited for them to mail it automatically and I should have seen that before I placed my order. I told them I want to cancel my order because I was unaware of that charge and I felt 17 to mail a piece of paper was insane, to which they replied...to late it has already been processed.

So i am now stuck paying 45 for a b.c.!

Customer service was very rude and not at all helpful after a 10 min wait to speak to someone. I will never again use this service and I do not recommend anyone to use it either!

Product or Service Mentioned: Vitalchek Birth Certificate.

Reason of review: Order processing issue.

Company wrote 0 private or public responses to the review from Jul 27, 2015.
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