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I submitted an application for a birth certificate on 5/29/18 as well as sent my check for the amount requested, along with needed documents and it is now 6/11/18 and still have yet to receive my sons birth certificate. I've called over five times and each time was at-least a 25 minute wait and every time a rep did get on the phone no one took the time to listen and they hung up on me a few times or would transfer me over to another department who would only transfer me back to them.

One person specifically who was really rude was name Kalup not sure if I spelled the name correctly. Will never do business with them again and I will be filing a compliant with the BBB!

Product or Service Mentioned: Vitalchek Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $29.

Preferred solution: Deliver product or service ordered.

I didn't like: Really really bad service, Money paid - no service provided.

Company wrote 1 public responses to the review from Jul 11.
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VitalChek Network
Vitalchek Verified Representative

Hello. We're sorry to hear about your bad experience.

Please contact us with your order number so we can look into this for you. We can be reached at 800-255-2414.

Call volumes tend to be higher during regular business hours so if you can call during off time, your wait time should be shorter. You can also email us at or send us a private message at

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