They didn't find the record but charged me all the fees anyway. I tried calling but finally gave up after 45 minutes on hold.
I then emailed for clarification and they were very rude. They told me tough s**. I finally went to my credit card company to refund my money. All along I agreed to pay for their 'search' fee but not the document as they never delivered it.
They wouldn't even agree to that.
I can't believe that they think I should pay for the documents that they never delivered. They even charged the express delivery fee.
They are a total scam - go to the state agency directly.
Product or Service Mentioned: Vitalchek Shipping Service.
Reason of review: Problem with delivery.
Monetary Loss: $94.
Preferred solution: Full refund.
I didn't like: Really really bad service, Never answers the phone, Billing issue, Misleading fees.