Not resolved
Customer service
Price Affordability

Was going to print and mail my order to the Louisiana Dept of Vital Statistics for birth certificate, then thought I would just look at the online order. Instead of ordering 2 copies at $15 each, I decided I would order just 1, and pay VitalChek $12.95 for convenience.

After I placed the order, Boom! "Shipping" is $19.50! For a letter! I called their Customer Service, which isn't, and requested that the order be cancelled.

He looked it up and said it had already been submitted and I couldn't cancel it - less than 10 minutes after placing it! And, oh, it's UPS, not mail. I had no choice!!

A total freaking rip off! And there is apparently nothing I can do because Louisiana and its notoriously honest politicians have cut a deal with VitalChek.

Product or Service Mentioned: Vitalchek Birth Certificate.

Reason of review: Pricing issue.

Monetary Loss: $33.

Preferred solution: Full refund.

I didn't like: Rude service, Dismissive operator.

Company wrote 0 public responses to the review from Sep 25, 2015.
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