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1.3

I was adopted and have been searching for my birth parents for 40 years. Vitalchek assures me that for $40 the will get it for me.

When I get it it's the birth certificate of when my adoption was finalized on May 27th 1960, of which I all ready had 4 copies of. I clearly wrote I wanted my original birth certificate with the date of May 8th 1960, my birth date. So I contact them and they tell me I have to take it up with the courts. UNREAL.

I paid Vitalchek, they should be responsible.

I did not pay the courts I paid Vitalchek. What exactly did the do for my $40, lick a stamp?

Reason of review: Didn't receive the right document..

Monetary Loss: $60.

Preferred solution: Deliver product or service ordered.

Location: Kerrville, Texas

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Guest

While I understand the frustration, their asking for something out of Vitachek's control. Upon adoption, the original berth certificate information is "sealed" by law. The real problem here is that Vitalchek should have told the purchaser up front that they couldn't fulfill the request.

Layne A

Vitalchek is a scam.

VitalChek Network

In most states, adoption records are generally sealed and may require a court order to unseal. We are sorry if someone at VitalChek provided you with the incorrect information that you could order your pre-adoption certificate through us.

Please contact us so we can assist you with this matter.

The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

Layne A
reply icon Replying to comment of VitalChek Network

If you call, you'll be on hold forever and then get someone that is incompetent that won't be able to help you.

Guest
reply icon Replying to comment of Layne A

I emailed them, this was their response. "If you were adopted and are requesting a copy of your original birth certificate you need to contact the courts.

Once a person is adopted their original birth certificate is sealed, you have to contact the court to unseal it" Well after 40 years of searching that's something I learned many years ago. Vitalchek said for $40 they could get it unsealed.

It's not the first time my money has been taken. There are many companies out there, including 95 percent of all the search websites, who prey upon people searching for loved ones, it's really very sad and I feel should be criminal.

Guest
reply icon Replying to comment of VitalChek Network

I have all ready contacted you by email and your response was that I would have to take it up with the government agency that sent the document. If you hade really been wanting to right the situation you would have all ready known that so I am left to believe that this reply is only an attempt to make your company look good, but in the end all the wrong you'll have done will catch up and THE GOOD AND HONEST WILL PREVAIL.

I will attempt to contact you again. The only correct outcome will be to be reimbursed.

VitalChek Network
reply icon Replying to comment of Guest-1612321

Hello Sue. Due to privacy concerns, I am not allowed to request personal information on a public forum but if you can tell me the state you were born in, I can have one of our customer service reps try to locate your order based on the information you have provided already and contact you directly.

Guest
reply icon Replying to comment of VitalChek Network

I live in Louisiana. The order # is 8463****

Guest
reply icon Replying to comment of VitalChek Network

I received an email from a Cynthia Holman and responded to the email, but have not heard back from her.

Guest
reply icon Replying to comment of VitalChek Network

I received an email from a Cynthia Holman and responded to the email but have not heard back. Thanks

Guest
reply icon Replying to comment of Guest-1614219

To the VitalChek Representative whom I've been communication and the whole network, I would like to thank you for refunding me my money. Your are 1 of 3 companies in the 40 years that I have been searching for my birth parents that has stepped up to the plate and done the right thing.

I sincerely thank.

Unfortunately last week Microsoft unintentionally leaked some of my account information and I had to close all of my accounts and being that I thought at the time you were like all the rest of the companies, I did not notify you of the change, so it looks like the check is coming back to you. Again I sincerely want to thank you.

Guest
reply icon Replying to comment of Guest-1621305

I would like to also thank "Pissed Consumer" for having this website as it was of great help to me. Again I appreciate your help!

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