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Ordered birth certificate back in June 2017 and it still hasn’t gotten here February 2018... have already dished out at least $70 worth of shipping and processing cost.

Frustrated for sure because customer service doesn’t even answer the phone the times I’ve called and if I do get through I get put on hold for over 30 minutes. I can’t even begin to imagine what causes them to take so long to process things. As I need this for my kids starting school in a few months this just might put us back a few steps in that process.

Find another way to get birth certificate! Not from this company!

Reason of review: Order processing issue.

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VitalChek Network

We are sorry to hear that you have not received your order yet and that you have been subject to lengthy wait times when trying to contact us. In addition to calling us at 800-255-2414, you can also contact us via email at vitals.research@vitalchek.com or through private message on our VitalChek facebook page where you will usually get a response in a matter of minutes. We hope you will reach out to us again so we may assist you in this matter.

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