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I ordered my birth certificate I called a week later to check up on my status I have not yet talked to the customer service I have been calling and still I get no help
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from 20 hours ago.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry that you have not been able to reach anyone by phone. The quickest way to contact is is by private message on our Facebook page - Facebook.com/VitalChek. Y...

#1426070

I called no one answered I just want the status of the birth certificate
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from 20 hours ago.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry that you have not been able to reach anyone by phone. The quickest way to contact is is by private message on our Facebook page - Facebook.com/VitalChek. Y...

3.0
#1426036
3 times i tryed to orderto no avail. They claimi never sent the copy of my liscence or that the picture wasnt clear. Liars so my orders were canceled and they kept my processing fees . Thats all b.s i think a class action lawsuit is in order. I could loose my housing...
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Company wrote 0 private and 1 public responses to the review from 2 days ago.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize for your negative ordering experience. Please contact us with your order number so we can assist you with this matter. The quickest way to reach us is via ...

1.8
#1425214
This is unbelievable to wait for more than 5 weeks to get "expedited" birth certificate. When i submitted the order, the wait time was 15-20 days, and now they emailed saying its 25-30 days. Absolutely unprofessional.
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Company wrote 0 private and 1 public responses to the review from 2 days ago.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello.We apologize that the processing time for your order have changed mid-stream but we have no control over the agency's processing time. From the time frame you describe, ...

#1425049
I requested birth certificates for my mother and grandfather who were born in American Samoa. I rec'd the following message from them: "According to our records we are missing a copy of legal documentation that authorizes you to act on the behalf of the person named on...
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Company wrote 0 private and 3 public responses to the review from Dec 13.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize that you have not received answers to your emails. More than likely, you will need to provide a copy of your birth certificate to establish the lineage to your mo...

1.0
#1422524
I was adopted and have been searching for my birth parents for 40 years. Vitalchek assures me that for $40 the will get it for me. When I get it it's the birth certificate of when my adoption was finalized on May 27th 1960, of which I all ready had 4 copies of. I...
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Company wrote 0 private and 2 public responses to the review from Dec 09.
BewilderedFrog
BewilderedFrog

Vitalchek is a scam.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

In most states, adoption records are generally sealed and may require a court order to unseal. We are sorry if someone at VitalChek provided you with the incorrect information...

1.3
#1419397
Finally got it straight . Records good.
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Company wrote 1 public responses to the review from Dec 06.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We appreciate you taking the time to provide an update regarding your order with VitalChek. If you need further assistance, please contact us with your order number. The quick...

#1416451
10/4/18-filled out online request for death certificate. 10/10 got an e-mail asking for additional info, promptly called them and provided it. Called automated service 10/26, was told order would be shipped within 24 hours. Called 11/2, updated info that was recorded...
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Company wrote 0 private and 1 public responses to the review from Dec 04.
BewilderedFrog
BewilderedFrog

They cancelled two of my orders for birth certificates and are unresponsive to my e-mails.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize for the frustration you have experienced. VitalChek is the order processing service for vital records agencies across the country We process your order and submit...

1.0
#1415403
Need to send my Picture ID of Lic. but did not get internet e-mail right Francine in Albany NY Have sent three times and returned Vitalchek@AlbanyNY.gov subject Francine birth cert Arthur Joseph Santore -
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Company wrote 0 private and 1 public responses to the review from Dec 04.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. Please contact us with your order number so we can look into this and assist you in any way possible. The quicest way to reach us is through a private message on our Fa...

#1415315
THIS IS WHAT HAPPEN TO US. WE ASKED TO CANCEL OUR ORDER AFTER HAVING SOME ISSUES. WE CALLED STATING THAT WE NO LONGER WANTED A BIRTH CERTIFICATE THROUGH THEIR AGENCY. THE REPRESENTATIVE ON THE PHONE SAID THAT WE WOULD NOT BE CHARGED, BUT NEEDED TO PAY A $9.00...
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Company wrote 0 private and 1 public responses to the review from Dec 03.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize for your frustrating ordering experience. Please contact us with your order number so we can look into this for you. The quickest way to reach us is throug...

1.0
#1414442