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I ordered a death certifate for my great-great grandmother who died in 1945. I wanted this for genealogical research. At first they asked me to fax them my driver's license and signature which I provided. After this they emailed me again and said they needed my birth...
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Anna.B-LC
Anna.B-LC

We're sorry to hear about your experience trying to order your great grandmother's death certificate and what seems to be an excessive documentation requirement. Please conta...

1.0
I didn't like
  • Making up rules so it feels like a scam
#1163348
Order # 63562172 - PIN # 964536 STATUS & W H E R E IS MY ORDER ? >:O Mary Gemella MCBRIDE Cook Born: 19 January 1877 Pennsylvania Died: 2 February 1969 LA County California -m- late 1800 's William Cook Born: 27 July 1876 Iowa ? Died: 5 December 1965 LA County...
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I didn't like
  • Service
  • Entire experience
#1011039
This service is horrible to work with. I am trying to get a certified copy of my marriage certificate for legal purposes. I need to send a sworn statement and personal information to Vitalchek, a company working with the State of California to process vital documents....
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1.1
I didn't like
  • Ordering process
  • Money paid - no service provided
  • Horrible customer service
#987211
We had researched death certificates for two ancestors who had died in the 1930's ... retrieving the official document file numbers from the New York State Archives. Vitalchek "promised" an expedited retrieval of the documents, which take at least 12 weeks if ordered...
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Paul1946
Paul1946

After a call to the right customer service contact, a full refund appeared on the next credit card statement.

1.0
I didn't like
  • No document
#932126
I ordered a birth certificate for my son. The ordering process online worked well. I scanned in my ID and received an email saying it was rejected as illegible. I rescanned the ID put it up to 200% of size and resubmitted it. I get another email rejecting it (it now...
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1.2
#852654