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Customer service is too busy!
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. You can contact us with your order number 24/7 in a number of ways. If you wish to call us, we can be reached at 800-255-2414. Call volumes tend to be higher during reg...

#1300051
They claim that we would receive documents within 30-35 business days, it’s been over 60 days and we haven’t receive our documents. We made several phone contacts and emails, all we heard were excuses and lies. They offer to refund our money back and again that was...
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Anonymous
Richard Tenorio

I finally got my money back! I will not recommend this company to anyone.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received your order. VitalChek is the ordering service for the vital records agency and unfortunately has no control over the agency's proces...

1.0
#1293797
I ordered my birth certificate here for about 3 or 4 wks ago,and still haven't heard from their office.I tried checking my order and still nothing.I tried emailing,calling the phone numbers and yet nobody replied to any of my emails.Nobody would answer the phone when i...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We noticed that you have marked your issue "RESOLVED." We are pleased that we were able to assist you with this matter and appreciate you returning to this forum to update the...

1.0
I didn't like
  • It is a rip off and false representation
  • Really really bad service
#1238953
I ordered a death certifate for my great-great grandmother who died in 1945. I wanted this for genealogical research. At first they asked me to fax them my driver's license and signature which I provided. After this they emailed me again and said they needed my birth...
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LiveCareerUS
Anna.B-LC

We're sorry to hear about your experience trying to order your great grandmother's death certificate and what seems to be an excessive documentation requirement. Please conta...

1.0
I didn't like
  • Making up rules so it feels like a scam
#1163348
Order # 63562172 - PIN # 964536 STATUS & W H E R E IS MY ORDER ? >:O Mary Gemella MCBRIDE Cook Born: 19 January 1877 Pennsylvania Died: 2 February 1969 LA County California -m- late 1800 's William Cook Born: 27 July 1876 Iowa ? Died: 5 December 1965 LA County...
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I didn't like
  • Service
  • Entire experience
#1011039
This service is horrible to work with. I am trying to get a certified copy of my marriage certificate for legal purposes. I need to send a sworn statement and personal information to Vitalchek, a company working with the State of California to process vital documents....
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1.1
I didn't like
  • Money paid - no service provided
  • Customer service
  • Ordering process
#987211
We had researched death certificates for two ancestors who had died in the 1930's ... retrieving the official document file numbers from the New York State Archives. Vitalchek "promised" an expedited retrieval of the documents, which take at least 12 weeks if ordered...
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Paul1946
Paul1946

After a call to the right customer service contact, a full refund appeared on the next credit card statement.

1.0
I didn't like
  • No document
#932126
I ordered a birth certificate for my son. The ordering process online worked well. I scanned in my ID and received an email saying it was rejected as illegible. I rescanned the ID put it up to 200% of size and resubmitted it. I get another email rejecting it (it now...
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1.2
#852654