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Resolved
I did my order and realize they were a mistake so I was trying to go back but I had to do everything all over again twice. My order was passed and I realized it was way more expensive than what they said because of expedited shipping fee that they added, I tried to go...
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Company wrote 0 private and 2 public responses to the review from Nov 14.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Thank you for letting us know your ordering issue has been resolved. If there is anything else we can do to assist you, please contact us with your order number.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize for you frustrating ordering experience. Please contact us with your order number so that we can assist you. Sending a private message at Facebook.com/VitalChek i...

#1400401
Resolved
My great-grandfather died in the 1960s in Puerto Rico and PR's rules for who can order a death certificate is that you need to either be immediate family (uh, they're kind-of all dead now), an "heir," or otherwise have a documented legal right, such as presenting a...
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Company wrote 0 private and 2 public responses to the review from Nov 03.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Thank you for providing an update to your review. We are glad to hear you were able to get the assistance you needed and the refund you requested. Again, we apologize for the ...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about this unfortunate situation. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message...

2.3
#1393411
Resolved
I ordered a birth certificate... seemed easy and a little longer than going directly to the state of PA... the state would charge 20 dollars and provided you were there before 11:30, you could walk out the door with it... after 11:30, 3 days in the post.... Well, it's...
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Company wrote 0 private and 1 public responses to the review from Oct 19.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry that you are frustrated with your ordering experience. Average processing times for each state can be viewed before you ever start the ordering process by clickin...

1.4
I didn't like
  • Lack of delivery and bad customer service
#1385477
Resolved
I have ordered Birth Certificate for my new born son. Its more than 3 weeks, neither they pick up the call nor they reply on email. I am really amazed by the service , its just opposite of what I thought! These guys are fast in getting order placed but the delivery is...
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Company wrote 0 private and 1 public responses to the review from Oct 06.
FlippantSriLankanElephant693
FlippantSriLankanElephant693

It will take some digging, but find the state's vital records number and call them directly. Have your Vitachek order number. They'll be able to look it up. While you're talki...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear that you have not received your newborn son's birth certificate yet. Depending on how recently he was born, it is possible that his birth has not y...

#1374871
Resolved
Customer service is too busy!
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Customer made 1 call to the company using contacts on our site.
Company wrote 0 private and 1 public responses to the review from Jul 10.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. You can contact us with your order number 24/7 in a number of ways. If you wish to call us, we can be reached at 800-255-2414. Call volumes tend to be higher during reg...

#1300051
Resolved
They claim that we would receive documents within 30-35 business days, it’s been over 60 days and we haven’t receive our documents. We made several phone contacts and emails, all we heard were excuses and lies. They offer to refund our money back and again that was...
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Company wrote 0 private and 1 public responses to the review from Jul 02.
Anonymous
Richard Tenorio

I finally got my money back! I will not recommend this company to anyone.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received your order. VitalChek is the ordering service for the vital records agency and unfortunately has no control over the agency's proces...

1.0
#1293797
Resolved
I ordered my birth certificate here for about 3 or 4 wks ago,and still haven't heard from their office.I tried checking my order and still nothing.I tried emailing,calling the phone numbers and yet nobody replied to any of my emails.Nobody would answer the phone when i...
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Company wrote 0 private and 1 public responses to the review from Apr 23.
VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We noticed that you have marked your issue "RESOLVED." We are pleased that we were able to assist you with this matter and appreciate you returning to this forum to update the...

I didn't like
  • Really really bad service
  • It is a rip off and false representation
#1238953
Resolved
I ordered a death certifate for my great-great grandmother who died in 1945. I wanted this for genealogical research. At first they asked me to fax them my driver's license and signature which I provided. After this they emailed me again and said they needed my birth...
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Company wrote 0 private or public responses to the review from Jan 06.
LiveCareerUS
Anna.B-LC

We're sorry to hear about your experience trying to order your great grandmother's death certificate and what seems to be an excessive documentation requirement. Please conta...

1.0
I didn't like
  • Making up rules so it feels like a scam
#1163348
Resolved
Order # 63562172 - PIN # 964536 STATUS & W H E R E IS MY ORDER ? >:O Mary Gemella MCBRIDE Cook Born: 19 January 1877 Pennsylvania Died: 2 February 1969 LA County California -m- late 1800 's William Cook Born: 27 July 1876 Iowa ? Died: 5 December 1965 LA County...
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Company wrote 0 private or public responses to the review from Feb 20, 2017.
I didn't like
  • Entire experience
  • Service
#1011039

Contact Vitalchek

Mailing Address:
VitalChek
P O Box 1703
Brentwood, Tennessee 37024-1703
United States
Phone:
(866) 561-1694
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Resolved
This service is horrible to work with. I am trying to get a certified copy of my marriage certificate for legal purposes. I need to send a sworn statement and personal information to Vitalchek, a company working with the State of California to process vital documents....
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Company wrote 0 private or public responses to the review from Jan 07, 2017.
1.1
I didn't like
  • Customer service
  • Money paid - no service provided
  • Ordering process
#987211