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Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
I ordered a death certificate for my spouse I put the name Joseph M santore and got this letter saying could not find the death record and got charged so I ordered another and actually questioned myself and I was so upset and put Anthony and it came but the name did...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about the issues you experienced with your death certificate order. Please contact us with your order number so we can look into this situation for...

#1300333
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
I have ordered 4 birth certifacates through this company and in days recieved them. So my marriage certificate got ripped to shreds so i ordered a new one i have confirmation of it taking $27.50 from my account ordered in feb.i telephoned some at the beginning of march...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received you certificate order yet. Processing times may vary from vital records agency to vital record agency so it may be possible that you...

Anonymous
Aimee R

Yup. Sounds about right. They guarantee NOTHING. they should require ALL mail UPS or FEDEX. but they don’t want to assume any responsibility. Trust I don’t think mine were eve...

1.0
#1218484
Ordered on 1/11/18. Never received and needed to submit for a dual citizenship application. Called three times worthless customer service different answer each time I called. Asked to speak to manager which was a waste of my time. I question as noted above if this...
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Anonymous
Anonymous

I paid express shipping for my sons birth certificate.... a month ago. I still haven’t received it. You fraudulent MF’s. Yeah I said it.

Anonymous
Dennie Keener

One of their employees took my credit card info along with identity docs and logged into my cc account. A criminal act. Their response was to be naive about it. It appears man...

1.0
I didn't like
  • Did not recieve my order
#1189023
Vitalchek - I don't understand why the company hasn't been sued by public
Hideous, hideous business practices. Non-existant customer service. Sickening. I was unable to obtain birth certificates for my own clients even with multiple rounds of appropriate documentation submitted, and then when I needed a death certificate for me, personally,...
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Anonymous
Anonymous

Thx

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize for the frustrating experience and the long hold times that are a result of current high call volume. We answer our calls 24/7 in the order they're receive...

1.3
I didn't like
  • Losing my money
#1287250
My order was already supposed to be here I’ve tried calling nobody wants to pick up the phone for me, I’ve tried email nobody wants to respond, now I’m leaving bad reviews. If I don’t get my stuff soon I’m going to get mad. PERIOD.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not yet received your order and have had a difficult time contacting us. In addition to calling us at 800-255-2414 or emailing us at vitals....

1.0
#1320594
I ordered my birth certificate here for about 3 or 4 wks ago,and still haven't heard from their office.I tried checking my order and still nothing.I tried emailing,calling the phone numbers and yet nobody replied to any of my emails.Nobody would answer the phone when i...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We noticed that you have marked your issue "RESOLVED." We are pleased that we were able to assist you with this matter and appreciate you returning to this forum to update the...

1.0
I didn't like
  • It is a rip off and false representation
  • Really really bad service
#1238953
They claim that we would receive documents within 30-35 business days, it’s been over 60 days and we haven’t receive our documents. We made several phone contacts and emails, all we heard were excuses and lies. They offer to refund our money back and again that was...
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Anonymous
Richard Tenorio

I finally got my money back! I will not recommend this company to anyone.

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received your order. VitalChek is the ordering service for the vital records agency and unfortunately has no control over the agency's proces...

1.0
#1293797
Vitalchek - Birth certificate request
Vitalchek - Birth certificate request
Vitalchek - Birth certificate request
I received a quote of Aprox 68.00 , per invoice. I was charged that amount and to my surprise was charged and ADDITIONAL 104.00! They said charges would be between 30&50$ not 104! When I contacted the company, they said I had agreed to additional charge depending on...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry you feel you have been overcharged. Please contact us so we can look into this for you at 800-255-2414, vitals.research@vitalchek.com or via privatemessage on our ...

4.0
#1194100
After applying for my birth certificate from Vital check. I was giving the time of 75 days. After that time had passed i went on tje web site to check the status. They take down the info after 45 days for privacy. But that kept me from checking in since i had not...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We apologize for the poor communication and the long hold times. We make every attempt possible to provide you with accurate information but the processing time we provide is ...

#1314086
I ordered my certificate a week ago and it's still not here. All I need is the certificate number on the certificate to help verify my citizenship for my job. Can you please help?
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Someone from our customer service team will respond shortly. I do see your message and would like to ask you to double check what company you ordered from. I do not think it w...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. VitalChek is the ordering service for vital records agencies across the country. We do not have access to your actual certificate so we would not be able to provide you...

#1299009