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I’m going to tell you guys my experience with vitalchek. The reason I used vitalchek was to get my birth certificate. I needed to go on a cruise on October 19 and I had about 21 days to get my birth certificate. I was freaking out because if I didn’t get my birth...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello! Thank you for ordering your birth certificate through VitalChek. We appreciate you taking the time to share your feedback regarding your ordering experience with us. We...

5.0
#1374346
Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
Vitalchek - Refund on be half of the companies mistake
I ordered a death certificate for my spouse I put the name Joseph M santore and got this letter saying could not find the death record and got charged so I ordered another and actually questioned myself and I was so upset and put Anthony and it came but the name did...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about the issues you experienced with your death certificate order. Please contact us with your order number so we can look into this situation for...

#1300333
Ordered on 1/11/18. Never received and needed to submit for a dual citizenship application. Called three times worthless customer service different answer each time I called. Asked to speak to manager which was a waste of my time. I question as noted above if this...
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Anonymous
Anonymous

I paid express shipping for my sons birth certificate.... a month ago. I still haven’t received it. You fraudulent MF’s. Yeah I said it.

Anonymous
Dennie Keener

One of their employees took my credit card info along with identity docs and logged into my cc account. A criminal act. Their response was to be naive about it. It appears man...

1.0
I didn't like
  • Did not recieve my order
#1189023
Vitalchek - I don't understand why the company hasn't been sued by public
Hideous, hideous business practices. Non-existant customer service. Sickening. I was unable to obtain birth certificates for my own clients even with multiple rounds of appropriate documentation submitted, and then when I needed a death certificate for me, personally,...
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Anonymous
Anonymous

Thx

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize for the frustrating experience and the long hold times that are a result of current high call volume. We answer our calls 24/7 in the order they're receive...

1.3
I didn't like
  • Losing my money
#1287250
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
I have ordered 4 birth certifacates through this company and in days recieved them. So my marriage certificate got ripped to shreds so i ordered a new one i have confirmation of it taking $27.50 from my account ordered in feb.i telephoned some at the beginning of march...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received you certificate order yet. Processing times may vary from vital records agency to vital record agency so it may be possible that you...

Anonymous
Aimee R

Yup. Sounds about right. They guarantee NOTHING. they should require ALL mail UPS or FEDEX. but they don’t want to assume any responsibility. Trust I don’t think mine were eve...

1.0
#1218484
They want more personal information to be provided than the document to be ordered. I was asking for a new copy of my birth certificate to get one of the new style drivers licenses. They wanted me to send them a copy of my current paperwork to get a new copy. Sounds...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We understand your frustration but If delivered to the wrong hands, your birth certificate is a document that can be used by identity thieves for nefarious purposes. In order ...

Anonymous
Joe *** bloW 1

These no good bastards will {{redacted}} 18.50 shipping for a piece of *** paper these bastards need to be {{redacted}} no good MF’s

1.0
#1369683
I ordered my grandson's birth certificate two weeks, last week they wanted me to verify who I was then two days later they send me an email telling me there is a problem, then today they tell me they can't send me his birth certificate because some how they got it that...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your frustrating ordering experience. Please contact us with your order number so we can assist you. The quickest way to reach us is to send ...

1.0
I didn't like
  • And no refund
  • Dealing with them at all
  • That my issue has yet to be resolved
#1358213
I sent them money for my birth certificate on May 8th 2018. It is now October 3rd 2018 and I still do not have my birth certificate. I've contacted them several times asking where it is and I get different answers. It was mailed on this date, it was mailed on that...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear that you are disappointed with your VitalChek ordering experience. Unfortunately, if you selected regular mail rather than UPS expedited shipping, ...

1.0
#1371752
I ordered a copy of my husbands birth certificate on August 5th 2018. I waited 10 business days plus about a week or so more. Nothing! No email stating that it was going to be shipped or nothing in the mail. I sent them an email on August 28th asking if it has been...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize that your order was delayed and that your customer service experience was so frustrating. Please contact us with your order number so we can look into this...

My fiancé is incarcerated so he filled out all the required paper work and gave me what I needed to her it because we need it to get married in 2 weeks. At first they said I didn't send the 2nd page of the lease showing his signature. I told them that if they look at...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating experience try ing to order your boyfriend's birth certificate. Please contact us with your order number so we can look into this f...

1.0
#1337611