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Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
Vitalchek - Pissed and not getting what i paid for.
I have ordered 4 birth certifacates through this company and in days recieved them. So my marriage certificate got ripped to shreds so i ordered a new one i have confirmation of it taking $27.50 from my account ordered in feb.i telephoned some at the beginning of march...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have not received you certificate order yet. Processing times may vary from vital records agency to vital record agency so it may be possible that you...

Anonymous
Aimee R

Yup. Sounds about right. They guarantee NOTHING. they should require ALL mail UPS or FEDEX. but they don’t want to assume any responsibility. Trust I don’t think mine were eve...

1.0
#1218484
Vitalchek - Birth Certificate order
I ordered my birth certificate here for about 3 or 4 wks ago,and still haven't heard from their office.I tried checking my order and still nothing.I tried emailing,calling the phone numbers and yet nobody replied to any of my emails.Nobody would answer the phone when i...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We noticed that you have marked your issue "RESOLVED." We are pleased that we were able to assist you with this matter and appreciate you returning to this forum to update the...

1.0
I didn't like
  • Really really bad service
  • It is a rip off and false representation
#1238953
Ordered on 1/11/18. Never received and needed to submit for a dual citizenship application. Called three times worthless customer service different answer each time I called. Asked to speak to manager which was a waste of my time. I question as noted above if this...
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Anonymous
Anonymous

I paid express shipping for my sons birth certificate.... a month ago. I still haven’t received it. You fraudulent MF’s. Yeah I said it.

Anonymous
Dennie Keener

One of their employees took my credit card info along with identity docs and logged into my cc account. A criminal act. Their response was to be naive about it. It appears man...

1.0
I didn't like
  • Did not recieve my order
#1189023
Vitalchek - Birth certificate request
Vitalchek - Birth certificate request
Vitalchek - Birth certificate request
I received a quote of Aprox 68.00 , per invoice. I was charged that amount and to my surprise was charged and ADDITIONAL 104.00! They said charges would be between 30&50$ not 104! When I contacted the company, they said I had agreed to additional charge depending on...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry you feel you have been overcharged. Please contact us so we can look into this for you at 800-255-2414, vitals.research@vitalchek.com or via privatemessage on our ...

4.0
#1194100
I ordered my daughters birth certificate and paid for expedited delivery and i still haven't received it. I've tried calling and calling, it always says "due to high volume of calls..." and a person never answers, I've waited as long as a hour. I'm beyond pissed...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your frustrating ordering experience and long hold times. Please contact us so we can look into this for you. In addition to calling us at 80...

1.0
#1232473
Ordered a Birth Certificate in January it is now Mid April and I have no way of knowing when I will get it. I called in and there is no way of checking on how long it will take. I was told on the phone in April and was told that they were working on orders they...
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Anonymous
Nick

Well finally got my BC in the mail thanks to probably the best customer service person ever Cynthia. She contacted me and in just days I had my BC in my hand. Its just a shame...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your frustrations regarding the processing time for your vital records. Please contact us with your order number so we can assist you with th...

#1233114
I orderd my birth certificate in march and i have not reveived it yet o have treied to call and always busy emailed and very little response
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not received your certificate yet and have not received a response to your inquiries. In addition to calling or emailing, you can also conta...

Anonymous
Jodi sauter

I ordered mine February 26th. I was just told they are processing January 10th orders. It is now May 17th. I could have walked to Harrisburg Pa in less time that what this is ...

1.6
#1257945
I spent $40 to get my certificate, and it's just something that was printed up with the info I gave them, not my real birth certificate. When I tried to call and see what was going on, you can't get ahold of them, there is NO customer service. I called the city, and...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your ordering issues. Please contact us with your order number so we can assist you with this matter. We can be reached by phone at 800-255-2414, by...

1.0
I didn't like
  • No way to contact about issue
#1255570
I ordered my birth certificate from VitalChek April 27th to get my passport for an upcoming vacation. I was surprised to receive a document yesterday evening from them because it was expected to take 18-20 business days + express delivery coming from California to...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are concerned to hear that the vital records agency sent you the wrong certificate. Please contact us so we can look into this for you. You can reach us by phone at 800-255...

#1248633

Contact Vitalchek

Mailing Address:
LexisNexis
PO Box 933
Dayton, Ohio 45401
United States
Phone:
(800) 255-2414
More
I helped my step daughter order a copy of my grandson's birth certificate and paid $31 to receive a copy of it. It never arrived. When I contacted VitalCheck I got an automated email stating that they were looking into the matter and to resubmit all of the pertinent...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you are having problems contacting us regarding the birth certificate order you placed. We also want to reassure you that we are held to the strictest sta...

1.0
#1253598