Emmilyn Tqb

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Verified Reviewer
| map-marker Dallas, Texas

I had todrive across town to get my package

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nobody told me it wasnt comimg to my front door i had find out where it was to get it it was on the other side of town and a real inconvenience to pickit up
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User's recommendation: find out where is supposed to be delivered so you dont have to find where it is

Gino M Fxr

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Verified Buyer
|

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Verified Reviewer

Worth It

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VitalChek - Worth It
Previously used VC ~10 yrs ago and no issues. Lost/Misplaced (somehow) that one and needed another for my passport application. No issues either time. Hopefully, I hold onto this one but Id definitely use the service again. A lil pricey though. Dont remember it being that much but I get it. Price of everything has gone up.
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User's recommendation: Pay to expedite!

Anonymous
map-marker Goodyear, Arizona

Mostly good - could have been better

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I'm perplexed by the whole experience. I called the county office of vital statics for a certified copy of my birth certificate.

The polite man at the county told me I had to order it using VitalChek. I did. That was easy. The website is visually pleasing and easy to navigate.

The status check feature is cool. They emailed a detailed receipt with everything I needed to follow up. The man and the website both said 2-3 days processing. I paid for next day service.

It cost me $50 to get a certified copy my document. I ordered on a Friday and expected it to ship by Tuesday, so I'd get it Wednesday, which was great because I needed it Thursday. By Thursday, the document had not been shipped, so I called VitalChek. I'm pretty sure I spoke to the same man.

He kind of gave me the brush-off, said someone would call me back. I asked why it hadn't shipped and he wouldn't tell me. Then I called the online published phone number for the county, and a woman answered. I told her the situation and had a question that I never got to ask because she said "are you the guy who just called?".

That stumped me. I thought I was calling the county and VitalChek was a third party vendor, but the woman told me they're in the same office. I asked a couple of times why my document had not been processed, and she would not answer. She said she'd take care of it and I would get it the next day.

I did get it the next day. It was a weird experience and 3 stars is a fair rating. It really doesn't matter if I like the service or recommend it. I live thousands of miles from that county, so if I need a document, I have to use VitalChek.

Closing thought: if they processed my order in 23 days, this would be a 5-star review. If they were more transparent about the reason for the delay, it would be a 4-star review.-

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User's recommendation: Don't wait until the last minute to order a document and expect these guys to process it as promised. Just be mindful of that.

Sandra F Oou

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Verified Reviewer

Lack of options

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Original review Mar 19, 2024
I am trying to get an official birth certificate which I never had since the hospital where i was born did not issue one with the name of parents. I am not sure what first names my parents used on my birth certificate since I have seen variations(some spelling) on different documents. this program would be useful if I could put down the several names without having to pay and wait for each different name. there are about 6 combinations. I had no other options except to use this service. City of New York directs you to this website
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Loss:
$10
Pros:
  • It is a quick simple service if you have all the info
Cons:
  • This programs lack of ability to work without exact information

Preferred solution: A copy of my birth certificate

1 comment
VitalChek Network

Hello Sandra. We appreciate you placing your order with VitalChek and sharing your feedback.

If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@***.com.

Chyna S Tfg

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Verified Reviewer

Great and convenient

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I ordered 3 birth certificates and there was only an issue with one however they immediately sent me an email explaining the issue and we were able to get it resolved within the hour and they were able to still send me all 3 certificates at the same time and they sent them overnight shipping so I wouldn't have any further issues! Absolutely going through them from now on!
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User's recommendation: Definitely use this website!

Rozalie I

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Verified Reviewer

I received my birth certificates in a timely manner.

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I was satisfied with the service. I needed to get my birth certificates as soon as possible. There were no issues ordering online.
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Demetria G Ios

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Verified Reviewer

Quick and easy to use

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Website was simple, easy to navigate, easy to use, a little pricy, but ultimately saved me from having to take off from work.
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Eric J Pja

Problem verifying my identity.

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I could understand the need to verify my qualification to receive the document I was requesting. Circumstances, though, made it difficult to do this. I finally came up with a way to verify my qualification, but I just wonder if there could have been a more practical, reasonable way. It was starting to look like it would be impossible to do, and your methods were almost indifferent to that fact. Fortunately, your representative was very understanding and helped reach a satisfactory conclusion.
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User's recommendation: Make sure your birth certificate has your parents names on it.

Brett K Hgp

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Verified Reviewer

Quick and easy. Fast delivery

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No complaint! Guess I hit a wrong button. Not sure why it saying, pissed customer! I loved being able to get a new birth certificate without driving 6 hours to get one in person
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Preferred solution: Nothing

Tiffanee N

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Verified Reviewer
| map-marker Hillsboro, Oregon

Expensive but quick

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I paid the twenty dollars to have it delivered second day UPS. I didn't really care for all of the extra fees involved. But I really needed the certificate to file acclaim with social security to get a social security payment back after my husband passed away. If you need a document quickly. I highly recommend this company, but just be prepared to pay extra.
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User's recommendation: Be prepared to pay extra

Jesenia C Iyq

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Verified Reviewer

Upset

I was able to get assistance. However even after emailing everything all the information necessary I still have to make an appointment to go in person to make the adjustment. Very inconvenient especially when you live in another state and I missed two appointments just to get this error fixed.
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Preferred solution: Issue resolved

Mitchell H Obg
map-marker Texarkana, Texas

Received excellent service from Vital-Chek

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Original review Mar 27, 2024
I had to have a County recorded copy of my birth certificate in order to renew my Texas Drivers License. I was born in California quite a few years ago and with an easy questionnaire filled out with Vital-Check I received my documents in just several days !!! Thanks for a job well done I am NOT a Pissed Consumer of Vital-Chek ! I had a problem with another company. Had problems with information and their pricing was extremely high !
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User's recommendation: Good company. Do what they say they can.

luisa g Pcr

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Verified Reviewer

ERROR THERE IS AN ERROR ON THE CERTIFICATE

I NEED TO CORRECT MY LAST NAME ON THE CERTIFICATE,MY CORRECT LAST NAME IS GONZALEZ, IT IS NOT GONZALZEZ. I AM TRYING TO CONTACT YOU AND IT IS IMPOSSIBLE
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Loss:
$22

Preferred solution: Full refund

1 comment
Guest

You do understand they are a record retreival business and just send you a copy of what is there. They don't create or change the records. You have to work with the state office on that.

Ilisa B

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Verified Reviewer

Worth it

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I can't lie I was a little upset about the price but it came so quick I couldn't stay mad it's worth the price.
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Pros:
  • Quick and easy
Cons:
  • Price too high

Preferred solution: Price reduction

1 comment
VitalChek Network

Thank you for placing your order through VitalChek. We appreciate the positive feedback regarding your ordering experience and are glad to hear you appreciate the convenience of our online ordering process. We hope you will consider VitalChek for future vital records orders.

Anonymous
map-marker Brooklyn, New York

I was asked

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I ordered copies of my birth certificate. I thought that the amount paid was high. I know that prices do go up, but usually the first one is higher, and the other copies are at a lower price. The price here was the same for all 3. I thought that was unfair. I wish that there was another way for me to get my birth certificate without using the internet.
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Anonymous
map-marker Milwaukee, Wisconsin

Yay for VitalChek

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No complaints - I received the original birth certificate from the State of Washington on the day that VitalChek said it would arrive! us Mary Hancock on behalf of Chris Eklund
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