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Vitalchek - Haven't recieved my purchase item yet

I am not a pissed customer. On April 3, 2018, I ordered my daughter's birth certificate online & I put a Florida address to be send to but we are not in Florida so we are in South Carolina my current billing address. My UPS tracking #: 1Z0380AV2911865957. Is it possible you can ship it to my current address. 2404 Wild Rose Drive Myrtle Beach, SC 29579. Thank You
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#1237608

I ordered a copy of my birth certificate. What I was sent is wrong. My mother's place of birth is not her place of birth. Vital Chek is impossible to get ahold of to talk to a customer service agent. You get multiple voices telling you that they're experiencing a high...
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1.0
#1237369

Ordered a Birth Certificate in November 2017 Finally on March 7 2018 received email that the Birth Certificate was mailed. I never received it. Called VitalChek and was told since the mail had no tracking number there was nothing they could do. How can a company keep...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear you have never received your certificate order via the mail and will be happy to look into it again for you. VitalChek processes your order and then forwa...

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1.0
Brentwood, Tennessee
#1237294

Need birth certificate for a cruis in 5 days. I cant find mine. Take chance order overnight. Wow i got it 2 days too bad its my brothers. We do have different names so HOW DO YOU FU@$ THAT UP
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you were sent the wrong birth certificate. VitalChek handles the order processing but does not have physical possession of your birth records. We pro...

Comment 1 comment
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#1235754

Have called & still couldn't get any info
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear that you have never received your vital records order. Please have your order number handy and contact us by phone at 800-255-2414, by email at vit...

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#1235124

Tried to contact them and they hold the line for hours. Never got through.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry you believe you have received the wrong certificate type. VitalChek provides online ordering service so customers can get certified copies of their vital records ...

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#1234807

Their main page suggests their process is extremely secure. However UPS lost the package containing extremely sensitive documents. After talking to UPS (who don't really seem to care because they "ship billions of packages") you learn that the document envelopes often...
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QuirkyWelshCorgi
QuirkyWelshCorgi

UPDATE: I finally got someone on the phone. Blanca told me she would start a trace with UPS (UPS will only discuss investigation results with senders) and would communicate th...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We understand your concern that your vital records order has been lost during the UPS shipping process. While we contract with UPS for express shipping services, we have no co...

Comment 3 comments
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1.8
#1234584

I received no answer after calling multiple times for a refund. I was charged twice and i didn’t even finish the order. Now i have no money no birth certificates.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you have not been able to contact VitalChek regarding the problems with your order. We apologize for your lengthy hold times. Please contact us so we...

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1.0
Product
Vitalchek Customer Care
#1234427

I ordered my birth certificate from NY State, I looked at other sites who charged way more, and their delivery times were about 2 to 3 months out. After my husband showed me the delivery time from Vitalchek, I ordered my birth certificate, and even put in the wrong...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello! We appreciate you taking the time to share your positive feedback regarding your ordering experience using VitalChek Express Certificate Service to order your birth cer...

Comment 1 comment
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#1233167

Contact Vitalchek

Mailing Address:
LexisNexis
PO Box 933
Dayton, Ohio 45401
Phone:
(800) 831-2578
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Vitalchek Products and Services

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Ordered a Birth Certificate in January it is now Mid April and I have no way of knowing when I will get it. I called in and there is no way of checking on how long it will take. I was told on the phone in April and was told that they were working on orders they...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about your frustrations regarding the processing time for your vital records. Please contact us with your order number so we can assist you with th...

Anonymous
Ron T

I ordered mine December 6th, 2017 and still haven't received it. I tried calling 3 times was on hold for an hour all 3 times. What a joke.

Comment 3 comments
Helpful? Yes 1 No 0
#1233114