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VitalChek

VitalChek Reviews

www.vitalchek.com
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VitalChek Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

VitalChek has a 3.0 star rating from 1,520 reviews; consumers are mostly neutral. 11% would likely recommend. Recent VitalChek reviews praise fast processing and easy online ordering but note delivery and billing concerns.

Key Takeaways for Future Customers

  • Website is user friendly and ordering online is fast.
  • Expedited shipping often delivers quickly for urgent needs.
  • Reviewers value privacy and data security.
  • Price level is medium; expect convenience fees.

Negative Feedback / Risk Areas

  • Frequent customer complaints about customer service long hold times.
  • Reports of delayed or missing delivery and wrong documents.
  • Billing, payment, and refund issues cited by multiple users.

Positive Feedback

Many users report quick turnaround, accurate documents, and a simple ordering process; recommended when speed and convenience matter.

View full overview ›

Media from reviews

VitalChek - Speedy service recieving Birth certificates.
VitalChek - RefundVitalChek - Birth certificateVitalChek - Bad serviceVitalChek - To share my experienceVitalChek - They won't answer their customer service line to resolve an issue.VitalChek - Received Package but was wet from rain
View all media ›

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Show reviews that mention
birth certificate certificate birth order service process document documents delivery death
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Rebecca W Tks
map-marker Gilroy, California

Change my order

VitalCheck sent me back to the county registrar, but I had already contacted the county, and they said they are unable to cancel or modify an order placed by VitalCheck. So each one is sending me to the other with no resolution. :(

Loss:
$43

Preferred solution: Full refund

User's recommendation: just order directly through county registrar, avoid 3rd party ordering

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Cheron T

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hampton, Virginia

Speedy service recieving Birth certificates.

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AI Highlights
  • - Birth certificates from Chatham County arrived within a few days.
  • - Staff followed up with corrected information.
VitalChek - Speedy service recieving Birth certificates.

When I ordered from Chatham County in Savannah, Georgia, I followed procedure and my son's birth certificates were both here within a few days. Not the 30 days, literally 3 days.

My first son, who was adopted, they could not find his first, but it was in his original name, in which I was confused because I thought since we changed it at 2 years old, it was legal; that was that.

I was upset that it was still down there as his original name, where he wants his name to be as it is today. Always follow through, give correct information, and follow up.

User's recommendation: Follow up follow though

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Alison R Rss

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Verified Reviewer

Refund

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VitalChek - Refund
Updated by user Jul 21, 2026

Terrible, My sister and I keep getting the run around about the payment. This is ridiculous, I need a phone call back because this has been going on for over a month now.

I have called my sister has called and we keep getting the run around from you. If this isn't resolved, i'm going to call the better business bure, and the state of california and let them know that obviously you're trying to give us the run around instead of refunding my money

Original review Jul 21, 2026

I'm trying to get a refund on an order for my birth certificate that my sister sent a payment to you.People and it was canceled almost a month ago.And she still has not received the payment back

Loss:
$194
Cons:
  • Refund

Preferred solution: Full refund

View full review
1 comment
VitalChek Network

Thank you for bringing this to our attention. We're sorry to hear about your experience and would like to look into this further.

Please provide your order number so we can review your order details and assist you accordingly. We appreciate the opportunity to help.

Marshelle G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Birth certificate

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VitalChek - Birth certificate

Its been over a month and I still havent received my birth certificate. This is *** I received my Social Security card sooner than my birth certificate card, but it still took quite a while for me to get that. I would not recommend vital check.

Loss:
$43

Preferred solution: Full refund

User's recommendation: Find another way to order what you need.

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santina d Rlv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Greenville, Texas

Best Service!

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I needed this information as fast as possible for a trip. I submitted my order and had my document the very next day!

Thank you! Ordering was simple and efficient.

Preferred solution: I think I made a mistake...I thought 5 meant the best... Please correct my post

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Natasha M Ubg

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Verified Reviewer
| map-marker Powhatan, Virginia

Great timing and easy process

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Great timelines. Satisfied with the process. The process was to navigate and make sure that I got the correct information.

Preferred solution: Price reduction

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Arien Rlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Fort Worth, Texas

No one is willing to listen they just say no

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AI Highlights
  • - Struggling to get a birth certificate without ID; secondary documents like a marriage license are unclear, and expired licenses aren't accepted.

My problem is that when I Google how to get my birth certificate without an ID they tell me I can do I can send secondary documents such as my marriage license to tell the tell where my name changed a cola letter social security administration mail bank statements I have two expired licenses from Pennsylvania that have my picture on it but none of it they say will work but when I Google it says they will take secondary documents so what's the deal. I'm stuck in life waiting for birth certificate that will never arrive it's frustrating please help me

User's recommendation: I don't know what to do but what I do know is Google has a lot of confusing information

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Goldie Lib

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Verified Reviewer

Praise

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Perfect, fast response to my written request for my husband's 2019 death certificate for my Living Trust requirements.

User's recommendation: Trust them

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Tammy N Lwq

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Verified Reviewer
| map-marker Chadbourn, North Carolina

Yes I would recommend my order came as it was supposed to on time and hand delivery. This is my second time ordering. Thank you, VitalCheck

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The first time ordering, the only setback I had was that my payment had declined. That was my fault!

VitalCheck couldn't help with the issue of my payment not going through; they did their part in trying to complete my order, so there was no other choice but to decline my payment. If I need to do it again, I would.

Pros:
  • Good job

User's recommendation: Yes i recommend everything went perfectly

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Nikki F Rfq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Murfreesboro, Tennessee

Death certificate

I used vital check to get a death certificate. The process was simple and easy. I also received it in a fast amount of time.

User's recommendation: I highly recommend vital check!

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Stephen C Dsc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Palm Desert, California

Great service

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convenient and simple website, item was mailed in a timely fashion. thank you for your service i would recommend

User's recommendation: yes

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Mona O Sgd

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Verified Reviewer
| map-marker Oneonta, Alabama

Expensive

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It arrived in a timely manner, and it was a whole lot easier than having to go to Louisiana to get it, but it was expensive. Honestly, I would recommend it to others, though.

The only thing is UPS left it laying on a porch instead of leaving it somewhere safer. But as far as the actual vital check, wonderful.

Pros:
  • Quick and secure
Cons:
  • It cost more than i would like to pay
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Nancy B Zjk

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Verified Reviewer
| map-marker Milwaukee, Wisconsin

Did not receive my marriage license

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I ordered my marriage license from Albany, KY, on August 13. I was told it would be here by 9/3, but it still hasn't shown up, and it's 9/8. I can't get a real ID without it, so I'm kind of worried!

Loss:
$18

Preferred solution: Deliver product or service ordered

User's recommendation: Hope you don’t need it fast

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Latonya W Noe

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Verified Reviewer
| map-marker Indio, California

Quick & Easy!

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Navigating the website was very easy. I needed my birth certificate fast but I figured I waited too late to get it in time. It showed up just in time!

Pros:
  • Easy to navigate

User's recommendation: Definitely!

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David A Gnj

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Verified Reviewer
| map-marker Pittsburgh, Pennsylvania

It was good

I got it in perfect condition, dude. I have your response.

Leave me alone. Like, why do I need to even write a review?

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Demetrius S Eoc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Size seemed off

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I got my order, but it seemed smaller than normal, not the size of the original birth certificate. Unless they come smaller now.

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About

Related Companies

RELX Group, LexisNexis, Elsevier, XpertHR USA, Crediva

Summary

VitalChek is a LexisNexis Risk Solutions Company. The company has been on the market since 1984. It is the premier source for vital records issued by the government such as certificates of birth, death, marriage or divorce. The company is an official service provider for more than 400 government agencies across the US. The company offers its clients numerous choices for shipping and delivery methods. Prices are quite reasonable and Vitalchek assures high security and safeguards.

VitalChek reviews and complaints

VitalChek is ranked 4 out of 128 in Background and People Search category

Official Company Name

LexisNexis VitalChek Network Inc.

Motto/Slogan

How it feels to skip the line and get your birth certificate and other vital records through VitalChek

Founded

1984

Type of Business

Online

Area Served

USA

Payment Methods

VISAMasterCardPayPal

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