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I recently got married in California and a week later relocated to South Carolina. I have faxed, scanned and emailed TWO application copies along with a copy of my drivers license, birth certificate and all required paperwork to get my marriage certificate and was...
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1.0
#1172606
Horrible. Paid $39 and they sent me an application that I had to mail in with a $10 fee which is what the vital records dept would have charged had I mailed it dirdctly to them. Scam artist.
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are very sorry to hear about your dissatisfaction with your ordering experience. There are several different methods you can use to order your vital records: In person, by...

I didn't like
  • First time in my life i actually paid money for a mistake
#1171269
I have sent three copies of my US passport to verify my ID so I can get a copy of my birth certificate. VitalCheck keeps denying my US passport as proof of my identity. As a result, I still do not have my birth certificate that was ordered more than a month ago on a...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your frustrating ordering experience. Since you have experienced long hold times when contacting us by phone, I will suggest that if you have acces...

1.0
#1170450

Vitalchek - Slow getting to me

Vitalchek
#1108131
Where iz my birth certificate
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Vitalchek - Terrible

Vitalchek
#1103638
1.1
Details
Two months five faxed copies and thirty three uploads they send a notice of " no records". I can find the marriage in the vital records but they can't. I need a certified copy. I can not belive this company. They suck
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Vitalchek - Lost parcel birth certificate.

Vitalchek
#1090686
My husband and did our online information on the same day .My husbands got his back in 2 days from New Jersay. I have nothing to present to HOC housing. I have a meeting with them today with all of my necessary documents. They could diss miss our case. I am from D.C. How could my husbands receive his before me?
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Vitalchek - Dealing with the Devil

Vitalchek
#1080046
1.0
Details
Slammed for UNSOLICITED ups fees. The girl said the $9.95 covered shipping. When i got my email confirmation another $20 was added for ups,$20? Of course you must first consider the owners parents and other ancestral mting patterns then you realizewhy they are this way. Maingy dogs on their best days. They opt for the full Monty when they they hired all those Ho's to answer the phone
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Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
My husband pd. 45.00 fir his birth certificate. They sent him the forms back and said we have to pay them again. We will call bbb on this Monday
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear about the issues you have experienced trying to order your husband's birth certificate. Please contact us with your order number via phone at 800...

#1168502
My mother requested my birth certificate and paid for it. We both sent in paperwork since it was unaware in the email whose ID and signature they wanted so we both sent ours in. Our order was then denied! I have to have my birth certificate immediately for foster...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry to hear about the ordering issues you have encountered. Please contact us with your order number so we can look into this for you. Phone: 800-255-2414; Email: ...

1.4
I didn't like
  • Not providing the service they claim to give
  • Unclear criterion
  • Rude service
#1168175
I ordered for a birth certificate online for my daughter born a week ago, I submitted my international passport as means of Identification because I do not have a SSN (as requested by the government department). Vitacheck made me submit the same scanned intl passport 4...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear about your ordering experience. You may contact us at 800-255-2414, vitals.research@vitalchek.com or through our VitalChek facebook page.

1.0
#1168143
I needed a copy of my birth certificate and wasn't sure how to request it. The city site was somewhat confusing. I really didn't want to spend time reading through their site in order to determine what was needed and how to request it. Vitalcheck was a bit expensive,...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello Thomas. We apologize for the unacceptable treatment you received while checking on your order status. We assure you this behavior is not representative of our customer...

Anonymous
Thomas

The absolute worse. Had a representative cuss me out because I asked a simple question about where my order was. Customer service is full of rejects that have your identy now....

#1165613
Before processing my sons birth certificate order with vital check, I came online to check their review and I must tell u that I was dissapointed and almost back off. But on d other thought I gave it a try and am glad to tell u that d birth certificate came exactly Wen...
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Anonymous
Apissed customer

It's been a full week I have not gotten an email about the stairs of my birth certificate! I need this for housing! Please some one contact me I need this document immediately...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello! We appreciate you you taking the time to share your positive feedback regarding your ordering experience using VitalChek Express Certificate Service to order your son’s...

#1165274
I have done everything I possibly can to get this !! It's been weeks and I finally got an email about a notary!! Did anyone else have to go through that? And if not I need my money back. I'm pregnant and I need my birth certificate to get my i.d!!!!
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Anonymous
Apissed personwaiting

I'm still waiting for an email but the order has been processed..and need my birth certificate for housing by a certain time.. this is frustrating! If the govt needs govt docu...

1.0
#1165250
I ordered a death certifate for my great-great grandmother who died in 1945. I wanted this for genealogical research. At first they asked me to fax them my driver's license and signature which I provided. After this they emailed me again and said they needed my birth...
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Anna.B-LC
Anna.B-LC

We're sorry to hear about your experience trying to order your great grandmother's death certificate and what seems to be an excessive documentation requirement. Please conta...

1.0
I didn't like
  • Making up rules so it feels like a scam
#1163348