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New Reviewer

1.0
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
I ordered my an official copy of my birth certificate from what I assumed to be the proper channel. There was a $60 charge associated which I was totally fine with, as I needed this document to receive a drivers license in my new city. I waited. And waited. And waited....
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9 comments
#2019971

They are a scam they stole 70.70 from me and did not deliver my delicate documents. I am reporting them to the fraud department to my credit card and to the state of Michigan

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ID
#1588080 Review #1588080 is a subjective opinion of poster.
Service
Vitalchek Shipping Service
Pros
  • Bogus company
  • Linked to a trusted government website
Cons
  • Because they do not answer my questions
  • Whole process
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered
New Reviewer

I was asked to...

3.2
It actually got here way faster than i thought it would...fairly easy to order online..uploading the proof of who i am was easy to do overall good experience.. Although my only complaint is i had marked the long form birth certificate i wanted and i got a short version birth certificate they are the same price!

User's recommendation: Make clear on marking the check box for what you want.

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ID
#2620348 Review #2620348 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

I ordered a birth certificate

I spoke with someone about my Birth Certificate being sent to a complete stranger. Someone whom may be trying to use my information, for all I know. No one has returned a call or reached out to me on how this situation will be handled. I'm very pissed that a company that deals with such sensitive info would not be trying to rectify this situation.
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ID
#2619183 Review #2619183 is a subjective opinion of poster.
Location
Los Angeles, California

ABC. People for real

I have contacted Seattle pd..as my .wife is a past employee..this seems like a scam..and I have reported this site to the local police for a review..acb.
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1 comment
#2024874

Hello. If you need assistance with your VitalChek order, please contact us with your order number.

You should have received a confirmation email with contact information. The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes.

You can also email vitals.customerservice@vitalchek.com. Also,

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ID
#2617049 Review #2617049 is a subjective opinion of poster.
Location
Philipsburg, Sint Maarten (Dutch Part)

As a customer service manager I am appalled

1.0
VitalChek - As a customer service manager I am appalled
This company has blown every opportunity to deliver a minimum level of service. The idea that covid is impacting their ability to perform any sort of follow up or answer the phone is laughable. Their entire web design is centered around them avoiding any personal interaction with a customer.No chat.worst ive seen in years. .I'm sure they were low bidder for state contract.they are missing..pray4me.

User's recommendation: tell your State how much they suck and how many people are complaining. Avoid them.

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#2616993 Review #2616993 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Haven't received

1.0
Haven't received, I have called for months. Still almost a year no nothing. They don't return emails or phone calls.
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1 comment
#2024667

We appreciate you placing your certificate order through VitalChek. We apologize for your frustrating ordering experience.

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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0 0
ID
#2616973 Review #2616973 is a subjective opinion of poster.
Product
Vitalchek Birth Certificate
Pros
  • You can order online or by phone
Cons
  • That my issue has yet to be resolved
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

They have not contacted me

I still have not heard from vital check .they have kept my money. Please i need help....this is not right... Please stay away from vital check company is scammers
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1 comment
#2024668

Hello April. We appreciate you placing your certificate order through VitalChek.

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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0 0
ID
#2616444 Review #2616444 is a subjective opinion of poster.
Product
Vitalchek Birth Certificate
Cons
  • Scamming
Loss
$96
Preferred solution
Full refund

Thumbs Up

4.4
Came very quickly with no issues at all. I think it took about three days. Very satisfied with the entire experience.

User's recommendation: Would recommend.

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1 comment
#2024669

Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us.

We’re glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.

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0 0
ID
#2615990 Review #2615990 is a subjective opinion of poster.

Pretty efficient

4.3
Pricey but efficient. Fees and shipping were about the same cost as the document. If not time sensitive, I would use regular mail.

User's recommendation: Very reliable.

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1 comment
#2024670

Thank you for placing your certificate order through VitalChek. All feedback is important to us so we appreciate you sharing your thoughts about the pricing.

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ID
#2614583 Review #2614583 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Never received my birth certificate!

1.0
I ordered my birth certificate through Vitalchek and it's been almost two months and still no birth certificate. They've sent me excuses on a daily basis. I've reported them to the Better Business Bureau and on Twitter. I will continue to report their bad business practices until it's resolved.

User's recommendation: If you need copies of records go to your state and county vital records department. It's cheaper and faster.

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2 comments
#2024671

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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0 0
#2024850
@VitalChek Network

I've already contacted them with that information and they replied with another stall tactic. All they're doing is trying to look good to the public but they're not.

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ID
#2613562 Review #2613562 is a subjective opinion of poster.
Product
Vitalchek Birth Certificate
Pros
  • Shame on you
Cons
  • Service stinks
Loss
$72
Preferred solution
Deliver product or service ordered

1.0
I have never been able to complete an order. I do genealogy research. Online, they cannot verify my identity, but still charged me money for the "background check" that failed, needed to order a birth cert for someone who is dead. A year later, tried the phone order....
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1 comment
#2024150

We are sorry that your experience with VitalChek didn’t match your expectations. We will take note of your feedback so that we can deliver a better experience next time.

You may reach us anytime at Facebook.com/VitalChek or vitals.customerservice@vitalchek.com. Again, thank you for your feedback.

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0 0
ID
#2612348 Review #2612348 is a subjective opinion of poster.

2 thumbs down, bad service

1.0
SarcasticDon't trust vitalchek, they took my money and never sent my driver's license, I keep trying to call but kept giving me the runaround

User's recommendation: Don't trust this company.

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1 comment
#2024673

VitalChek is an application processing service for vital records agencies across the country. While you can order order birth, marriage, divorce and death certificates through our service, you cannot order a driver's license.

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0 0
ID
#2612056 Review #2612056 is a subjective opinion of poster.
Location
Orlando, Florida

Asked me to click on email that I received product

4.3
Just following up on my order, everything was good and received ok. I would use this company again. C
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1 comment
#2024675

Thank you for placing your certificate order through VitalChek. We’re glad to hear you had a good experience and that you will consider VitalChek for your future vital record needs.

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0 0
ID
#2611456 Review #2611456 is a subjective opinion of poster.
Location
Oakland, California
New Reviewer

I recived my order

Very please with service, I received one of my orders before time.from new York. Thank you. Waiting for the one from Rochester. Does it takes longer?
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1 comment
#2023834

Hello Caridad. We appreciate you placing your order with VitalChek and sharing your feedback.

Processing times may vary at each vital record agency which would explain why you have received one document already but not the other. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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0 0
ID
#2611115 Review #2611115 is a subjective opinion of poster.
Product
Vitalchek Birth Certificate
Pros
  • Pros is u can order quick and easy
  • Online

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

3.5
I was pleased when the order took just a few days rather than 8-10. BUT UPS left a note day 1 with no instructions. On the second notice they asked us to sign for permission to just leave it. Then nothing. Tracking said the package was delivered. Finally reached a...
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3 comments
#2024210

We couldn't agree with you more. We process orders for more than 500 vital records agencies across the U.S.

and provide customer service functions for many of them.

This, unfortunately, often results in very long hold times on the phone for customers trying to get assistance. We are cognizant of this issue and are in the process of putting systems in place to address and alleviate some of the call backlog.

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ID
#2609835 Review #2609835 is a subjective opinion of poster.
Product
Vitalchek Death Certificate
Pros
  • I received the documents i ordered

Sent for a birth certificate.

1.2
Haven't received it yet.It was supposed been sent over night.Ordered on 4-23-21.Took it out of my account on May 1st.2021.
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1 comment
#2023809

Hello. We appreciate you placing your certificate order through VitalChek.

We're sorry to hear you haven't received your order yet. Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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0 0
ID
#2609362 Review #2609362 is a subjective opinion of poster.
Location
Omaha, Nebraska

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