Most helpful review
New Reviewer
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
VitalChek - Scam. Be VERY Aware of this so-called "Service".
I ordered my an official copy of my birth certificate from what I assumed to be the proper channel. There was a $60 charge associated which I was totally fine with, as I needed this document to receive a drivers license in my new city. I waited. And waited. And waited....
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14 comments
#2033072

Ordered BC for my brother 4/28/21 and nothing for months as we shot right by the original delivery date. Waited on hold for more than an hour before someone picked up and says they are not a scam and have been facing ridiculous COVID-related delays.

She promised to check in with NYS again.

10 days later, the birth certificate was delivered from NY to FL. Worked for us!

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ID
#1588080 Review #1588080 is a subjective opinion of poster.
Location
Nashville, Tennessee
Service
Vitalchek Shipping Service
Pros
  • Linked to a trusted government website
  • Bogus company
Cons
  • Because they do not answer my questions
  • Whole process
Reason of review
Problem with delivery
Loss
$60
Preferred solution
Deliver product or service ordered

Not affordable pricing

Way too much for someone's proof of birth. Takes 1 month or longer to recieve is a little more time than people should have to wait.
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ID
#3717098 Review #3717098 is a subjective opinion of poster.
Location
Omaha, Nebraska

MY STATUS OF MY BIRTH CERTIFICATE

I order my BIRTH CERTICFICATE JUNE 3rd 2022 at 12 mid-day. It told me 7- 10 business days. Its almost the end of the month. An I don't have my BIRTH CERTIFICATE yet!!! Please let me know. Or give me a phone number to the right department an an correct and working EMAIL that i can contact.
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1 comment
#2202950

We appreciate you placing your certificate order through VitalChek. We apologize that you have not received your order yet.

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

ID
#3707489 Review #3707489 is a subjective opinion of poster.
Location
Atlanta, Georgia

Great service

Excellent turnaround time, since I needed a Birth Certificate for my Housing Application. Thank you!
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1 comment
#2202441

Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us.

We’re glad to hear that you received your order in a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.

ID
#3704233 Review #3704233 is a subjective opinion of poster.
Pros
  • Arrived quickly
New Reviewer

Cannot contact anyone

I need to download a document that needs notarized and I cannot find it. The online help queue is worthless.

User's recommendation: Don’t use this service.

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1 comment
#2202440

We're sorry for the difficulties you have experienced. Please contact us with your order number so we may assist you. You can send us a private message through our Facebook page at Facebook.com/VitalChek or email us at vitals.customerservice@vitalchek.com.

ID
#3701765 Review #3701765 is a subjective opinion of poster.
Product
Vitalchek Marriage Certificate
Cons
  • Because they do not answer my questions

Haven't gotten my birth certificate

VitalChek - Haven't gotten my birth certificate
VitalChek - Haven't gotten my birth certificate
VitalChek - Haven't gotten my birth certificate
VitalChek - Haven't gotten my birth certificate
VitalChek - Haven't gotten my birth certificate
I still have not received any of the birth certificates I ordered. I ordered 3. One for me Christopher Glenn Jordan, my wife Brittany Jordan would be maiden name Fallis, my daughters Aubree Elizabeth-Marie Jordan. I would really like someone to call me or email me about this and send me new birth certificates. I paid money for them I should get them. I have not. Also I never got a confirmation or shipping email for my wife Brittany Jordan. Someone do something about this.
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1 comment
#2200986

We appreciate you placing your order with VitalChek and sharing your feedback. We're sorry to hear that you have not received your orders.

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

ID
#3696282 Review #3696282 is a subjective opinion of poster.
Location
Indianapolis, Indiana

Got a copy of my Own Birth Certificate

At first I was a little uneasy attempting to get a copy of my birth certificate. I have my original but it was messed up. So I needed a copy. It went smoothly and now I have a copy I can use.
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1 comment
#2200048

We appreciate you placing your certificate order through VitalChek. Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.

ID
#3694455 Review #3694455 is a subjective opinion of poster.
Location
Coos Bay, Oregon

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Never received product or refund

VitalChek - Never received product or refund
Tried several times to get my order via email with customer service, sent the needed information 3 times!!! Finally told them to give a refund, at first they said they were going to send itno refund. I contacted again for refund I received no response still no refund or the documents I ordered.. Ill take a loss, dont have time or effort to continue to fool with these folks anymore. WOULD NEVER RECOMMEND THEM TO ANYONE!!!

User's recommendation: Don’t order from this company!!!

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1 comment
#2198875

We are sorry to hear you had difficulties with your order and never received your refund. Please contact us so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

I have also sent you a private message through this platform. Please respond with your order number and I will forward it on to a customer service specialist for review.

ID
#3686552 Review #3686552 is a subjective opinion of poster.
Location
Louisville, Kentucky
Cons
  • Price is too high and i did not receive the recoed
  • Lack of communication via email or phone
  • Unable to cancel order that has not even processed
Loss
$76
Preferred solution
Let the company propose a solution
I had an anomaly in my transaction which delayed it. I did not see the drop down selection or option to expedite the order and assumed I would see it at "checkout". I did not, and could not "go back" to change it. I called customer service and a very understanding...
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1 comment
#2196157

Thank you for ordering your certificates through VitalChek and letting us know about the issues you encountered during the ordering process. We appreciate all feedback as we are always looking to improve the customer experience.

We're glad to hear that we were able to assist you to your satisfaction and hope you will consider VitalChek for future vital records orders. Thanks again.

ID
#3666308 Review #3666308 is a subjective opinion of poster.
Location
Spring, Texas
New Reviewer

Took a chance and it paid off

Wasn't sure if they would come through but they did. Wait time was reasonable as the state I was asking info for is not usually very fast.
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1 comment
#2196160

Hello Richard. We appreciate you placing your certificate order through VitalChek.

Thanks for the positive feedback regarding your ordering experience. We hope you will consider VitalChek for future vital records orders.

ID
#3666274 Review #3666274 is a subjective opinion of poster.
Location
Goldsboro, North Carolina
Preferred solution
nothing do not call me

Excellent experience

Got my birth certificate with no hiccups in plenty of time to have my passport done for an upcoming cruise. Id definitely recommend to anyone.

User's recommendation: Use vital check.

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ID
#3654515 Review #3654515 is a subjective opinion of poster.
Location
Chicago, Illinois

Ordered a copy of my birth certificate

I ordered a copy of my birth certificate because my original copy is very difficult to read. The turn around time on this was amazing - 48 hours. I don't know if I inadvertently had it shipped over night; not my intention. It was pricey. The new copy is much nicer than my old copy.
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1 comment
#2193496

Thank you for ordering your certificate through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us.

We’re glad to hear that you received your order in such a timely manner and hope that you will consider VitalChek for future vital records orders. Thanks again.

ID
#3650189 Review #3650189 is a subjective opinion of poster.
Location
Dublin, Ohio

Turn Around Time, Price

Got my order from OK almost two weeks after order ($27). Boyfriend ordered his from FL same day and time and got it a week earlier, $5 less, both through VitalCheck.

User's recommendation: There's not another choice.

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1 comment
#2193495

We appreciate you placing your order with VitalChek and sharing your feedback. VitalChek partners with more than 500 vital record agencies across the US.

Each agency may have its own pricing guidelines and processing times. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

ID
#3648044 Review #3648044 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania

Looking. For. Birth certificate

Looking for what is next to get birth certificate Please have someone call us at 702-545-**** or email us back. How much to get it finished
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1 comment
#2193494

We appreciate you placing your order with VitalChek and sharing your feedback. If you need assistance, please contact us with your order number.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

ID
#3647292 Review #3647292 is a subjective opinion of poster.
Location
Henderson, Nevada
I placed an order for my birth certificate on April 18th got and estimated delivery date for May 19th. Then I received an email stating a delay. So its been a whole month and I still have not received it. I also paid an extra $20 for Us Air. I need this documentation...
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2 comments
#2193493

We appreciate you placing your order with VitalChek and sharing your feedback. If you need assistance, please contact us with your order number.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also email vitals.customerservice@vitalchek.com.

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ID
#3643468 Review #3643468 is a subjective opinion of poster.
Location
Byron, Georgia
New Reviewer

Got what I needed quickly

Obtaining a birth record for my brother so he could get a passport. Ordering the record was simple and I received it quickly with continuing communication as to what was happening

User's recommendation: Good way to obtain vital records safely and quickly.

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1 comment
#2193490

Hello Loretta. Thank you for placing your brother's birth certificate order through VitalChek.

We appreciate the positive feedback regarding your ordering experience and are glad to hear you appreciate the convenience of our online ordering process. We hope you will consider VitalChek for future vital records orders.

ID
#3643291 Review #3643291 is a subjective opinion of poster.
Location
Pleasant Grove, Utah

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