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Vitalchek - Haven’t received my birth certificate

I have not received my son Ayan D’Anna birth certificate. The tracking shows delivered but I have not received it. I ordered 3 birth certificate. 2 did arrive but Ayan’s hasn’t. 81304733 209029 Please update me with the ETA of the birth certificate. Faith.moheba@yahoo.com
#1330650
I ordered my divorce decree not certificate which is useless. I want a refund! It is stated a decree! For pension you can't use a certificate, I also verified they were aware what I needed it for. Two transactions need to be refunded or this complaint will be all over...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. Please contact us with your order number so we can assist you with this matter. The quickest way to reach us is through our Facebook page at Facebook.com/VitalChek wher...

1.0
#1329990
The shipping amount was not added to my total until after you charged my credit card.Then in your confirm email you claim that the shipping cost was “ for the method I had chosen BUT never in the ordering and payment process did you add a shipping cost, much less ask...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We're sorry you're dissatisfied with your ordering experience. Please call us with your order number at 800-255-2414, email us at vitals.research@vitalchek.com or private mess...

1.0
I didn't like
  • I feel like i was scamed by the high shipping cost tacked on
#1329902
Filled all fields. After CC info filled in, the site gave 30min time out reason..no! Wasnt on it 5minutes! Tried to contact through email..bumped off yet again! Called my bank and have reported FRAUD..
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are sorry to hear that you experienced issues with our website. Please contact us so we can look into this matter for you. The quickest way to contact us is through our Fac...

1.0
#1329790
Trying to get a death certificate for my Dad. Seem all I get is a game of e-mailed tag. They tell me I need to provide a piece of information and when I do some other situation with them comes back to me in a e-mail. I get not get through to them on the phone ever....
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear you haven't received your certificate yet. We would like to assure you we are a legitimate business....not a scam. For more than 30 years, VitalChe...

1.0
#1329708
they canceled my order yesterday due time and I submit all the documents on the weekend but there was a problem with them and now that I have the right ones and try to submit them it won’t let me login bc it says my order is been canceled
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We are sorry to hear that your order was cancelled. Please contact us with your order number so we can assist you. We can be reached by phone at 800-255-2414, by email ...

#1329704
My mom has ordered my birth certificate and we also spoke to a lady who said she worked for you guys we asked how long it would take for the certificate to come in she said a couple days
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. Processing times for birth certificates can vary based on the agency they are ordered from. If you go to VitalChek .com and click the "Processing Times" button in the t...

#1329535
I put the wrong digit in my son's last name it should be Thomas Thomas I put a d at the end
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. If you placed an order through VitalChek and need assistance with this order, please contact us with your order number so we can assist you. We can be reached by phone ...

#1328865
I lost everything in the 2017 Northern California firestorm. I ordered a birth certificate from Vitalchek on June 26th, and told it was sent on July 26th, never received it. The telephone number I was given has never worked -- either you stay on the line for hours...
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Anonymous
Debora Hill

VitalCheck just offered to refund my money. Not what I wanted or needed but it is a gesture. I would have preferred them sending another copy of the birth certificate, but the...

VitalChek Network
VitalChek Network
Vitalchek Verified Representative

We are so sorry to hear about your situation and we apologize that you have had trouble contacting us regarding your order. In addition to calling us at 800-255-2414, you can ...

2.3
I liked
  • Bogus company
I didn't like
  • I had to call them to find out what happened to my order
  • Entire experience
  • Paying for birth certificates and not getting them
#1328752
I need a certified copy of my birth certificate to qualify for a income-based apartment complex for senior citizens. I was born in Jacksonville, FL (Duval County) and checked for their website. In the options for ordering a birth certificate, they listed VitalChek with...
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VitalChek Network
VitalChek Network
Vitalchek Verified Representative

Hello. We apologize that you were stuck on hold for so long. If you need assistance with your order, please contact us with your order number. In addition to calling us, you c...

1.7
#1328715