On July 22, 2013 I ordered a copy of my marriage license. The vitalchek site stated that it would take 3-5 business days to process my order and I paid for two day express shipping so that it would arrive within 7-8 business days.
I was on a tight deadline for applying for insurance which is why I paid extra. Well its been 23 days now--and still NO copy. I have emailed them numerous times and each time they ask me to verify my info and they will look into it - then nothing (I have saved all the emails). Two weeks ago, I called the courthouse that issued my marriage license, and they mailed me a copy of my certificate and I received it the very next day!
Vitalchek just wants your money and then claim they cant process your order (or they don't send your item & don't tell you why) and wont refund your money!
This company is a SCAM! Just call the courthouse and have them send your item really cheap and fast!
Monetary Loss: $10000.