Not resolved
1.3
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
4 comments

Hideous, hideous business practices. Non-existant customer service.

Sickening. I was unable to obtain birth certificates for my own clients even with multiple rounds of appropriate documentation submitted, and then when I needed a death certificate for me, personally, they were happy to take money and then say I was ineligible (even though I am eligible in my state), and sent me an email saying "call our help line." After an hour and six miutes on hold I was disconnected. I took photos of my phone record and emailed it back to them saying "how do you expect me to comply with this request?" And have heard nothing back. I am considering suing them somehow, it's outrageous.

Awful, awful company. DON'T USE IF YOU CAN AVOID.

Reason of review: Order processing issue.

Monetary Loss: $200.

Preferred solution: Full refund.

I didn't like: Losing my money.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1536562

Thx

VitalChek Network
#1506846
Vitalchek Verified Representative

Hello. We apologize for the frustrating experience and the long hold times that are a result of current high call volume.

We answer our calls 24/7 in the order they're received so if you're on hold, we're assisting other customers. Besides calling us at 800-255-2414, you can email us at vitals.research@vitalchek.com, send a PM on Facebook at facebook.com/VitalChek/ or live chat on the website.

Anonymous
to VitalChek Network #1506869

Oh, really? 24/7?

Thanks for the bogus, canned response which directly contradicts what you sent me by email concerning my particular order."Your request is currently on hold ... Please contact us at 866-556-8617 to discuss the information needed to complete this request.

We are available from 7:00 am to 7:00 pm Central time, Monday through Friday."More great service, Vitalchek. I will never use this "service" again in my life.

VitalChek Network
to VioletTigerShark #1506874
Vitalchek Verified Representative

I am sorry you feel my response is canned but the number I provided above is answered 24/7. If you want a quick response, I highly recommend that you send us a private message through our Facebook page. Response times average approximately 5 minutes.

You May Also Like