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Ordered marriage certificates on mobile, only after submitting order I received an email indicating I need to print a form from the county and get it motorized for $15, in additional to the $7 processing fee. I elected to order through vitalchek because it supposed to be convinient, only to find out I need to drive to a UPS to get it notirized, and fax it to the county.

I could’ve just drove to the county recorder office 15 minutes away, instead, I spend an hour driving to a UPS, waited in line, drove back, only to find out I do not have the fax number to fax to documents I notorized. So I spend 35 minutes waiting to the extremely busy customer service hotline, only to find out I am supposed to fax the form back to the county. At that point I had requested my order to be cancelled, only the rep replied that he cannot do anything about it and at this point I have to go through the county.

If everything is through the county, and the fact it brought me so much trouble, why TF do I need to go through vitalchek. TL;DR, don’t use vitalchek, just go to the county recorder office to save you time and money.

Reason of review: Order processing issue.

Location: 4691 N Mesa St, El Paso, TX 79912, USA

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VitalChek Network

We are sorry to hear about your frustrations with your VitalChek order. VitalChek provides vital record processing services for agencies across the country.

If you live close to the vital records office that originally issued your certificate, going in person to order a copy may very well be the least expensive and quickest way to go. If, on the other hand, you live across the country or even out of the country, or have a schedule that will not allow you to visit the office in person during business hours, or you want to avoid high parking fees or long lines at the agency, VitalChek offers an ordering service to accommodate your needs.

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