Bad customer service is an understatement. There actually is no customer service.
I tried contacting them on 3 separate occasions and was on hold for 30 minutes each time and gave up each time. I finally just went directly to the state I was born in to get my birth certificate. It was cheaper and faster to go directly to you state health department. And to make matters worse, once I successfully ordered my birth certificate directly thru the state, Vitalchek decided to charge my account for my birth certificate when really they didn't provide it.
This company is a scam and I would highly recommend ordering your birth certificate from your state health department. You will save time, money and a headache.
Product or Service Mentioned: Vitalchek Birth Certificate.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Full refund.