Not resolved

This online web page upload is totally erroneous. I attempted to request a long form birth certificate from the State of Texas.

It took days to talk to a representative and thirty minutes holding time. The order was placed on the City of Dallas Vital Records. They do not even issue BC for my year of birth. I finally called an 800 number and spoke to someone who said a summary had been ordered for $47 but could not be used for a passport.

I asked to cancel the order, was hung up on. She did call me later and cancelled the order. A week wasted and hours of my time.

Do your own research and deal with the proper organization directly. I cannot believe this company is under contract.

Product or Service Mentioned: Vitalchek Birth Certificate.

Reason of review: Order processing issue.

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