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They are the only way to obtain a death certificate, and we ordered two months ago. It is still not here.

They have very stringent requirements, with no pay-off. My cousin is the family member who qualifies per New York State to order the document, but had no address at the time. We used my address, which shouldn't matter.

If they knew (as they should have) that there was some problem in finding the document, they should have let us know something. We are trying to claim leftover money, and don't even know at this point how much is at issue.

Product or Service Mentioned: Vitalchek Shipping Service.

Reason of review: Problem with delivery.

Monetary Loss: $23.

Preferred solution: Deliver product or service ordered.

I didn't like: False advertising.

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