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1.2

If Dante were alive today, there would be 8 circles of *** the eighth circle involving Vitalcheks. I simply needed a birth certificate to get a driver's license.

All the state needed was a copy of my current driver's license and a form and a $ 20. fee. The Philadelphia vital records department referred me to VitalChek. i filled out the form; gave them my credit card number and then got 5 e-mails saying "Your request is currently on hold as we have not yet received an ID that meets the vital record agency's requirements.

A legible copy of your valid government-issued identification, such as a driver's license, is needed for approval before your certificate request can be processed. The address on the ID must match the shipping address on the order." After 2 weeks, I contacted my state rep who suggested I go directly to the Pennsylvania Vital Records office in Harrisburg. I followed his advise. Four days later I had my birth certificate and than got the 5th email (see above).

I called them to complain. Due to "unusally high call volume" (duh, I wonder how may disgruntled customers there are like me?), I never got through. My advise? If you have to drive 200 miles to get a record, do it It's gotta be better than VitalCheks.

I don' know how - or why - this business is in business! I have initiated a dispute with DIscovercard for the charge for this service.

If I am not credited with the fee, I will contact the Pennsylvania Attorney General, the Better Business Bureau, the Philadelphia Vital Records bureau and whoever else I can think of. This company needs to cease to exist.

Reason of review: Poor customer service.

Monetary Loss: $87.

Preferred solution: Full refund.

VitalChek Cons: Lack of delivery and bad customer service.

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VitalChek Network

We are sorry to hear you have not received your birth certificate yet and that you were on hold for an extended time. Please contact us so we can look into this and assist you.

In addition to calling us at 800-255-2414, you can also reach us by email at vitals.research@vitalchek.com or by private message through our Facebook page where you will usually get a response in a matter of minutes. Again, we apologize for the frustration and inconvenience this situation has caused you.

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