Contact VitalChek Customer Service
VitalChek Phone Numbers and Emails
Toll-Free Number:
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(800) 669-8313
Customer Service:
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(866) 237-2133LexisNexis
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(888) 219-3786
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(615) 372-6800
VitalChek Emails:
How to Contact VitalChek?
Most Popular Number:
| Total calls: 3 169 | Issues resolved: 55 | Last call: Apr 28, 2025 |
VitalChek Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
VitalChek Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call VitalChek is 8006698313. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as VitalChek may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or social security number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
VitalChek Customer Service is rated at 2.8 out of 5. Consumers who contact the company are mostly neutral. More commonly used way of contact is by phone.
The best phone number to call VitalChek is 8006698313. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 50% of customers reported contacting a real person successfully.
The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 8 minutes.
Be prepared for the call as VitalChek may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or social security number.
People call VitalChek mainly because of request for information, product/ service, shipping and delivery.
8% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact VitalChek is vcn_helpdesk@vitalchek.com. 68% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
VitalChek Website:
VitalChek Help Center:
Corporate Office Address:
Other Info (opening hours):
Other Location:
6 Cadillac Dr Ste 400,
Brentwood, TN 37027
Fax:
VitalChek Customer Service Reviews
Vital cheks customer service was good. They were very nice and informative.
Only problem was I got the wrong birth certificate but it was the fault of my home county-not theirs so I wont judge them off that. My county was one or the few that handle their own customers after the order has been placed and for issuesughh Then I had to pay out of pocket to return the other persons birth certificate so I wasnt a very happy camper but Vital Chek did their part I would say.
Beware. They say they take 24 to 48 hours to process a request, but in reality they took more than 2 weeks for mine.
You must stay on top of your order. Do not wait days for processing that never happens. Their customer service is terrible. You can only reach them by email, and they only seem to look at about 1 in 3 that were sent.
They are focused on taking your money, not providing the document.
Just be persistent. I wound up uploading 2 copies of my notarized form along with a faxed copy before they did anything.
The website ordering process was really easy. Everything was clearly explain, from the facts about what they do, the products provided, who researches and gets the items, and when/gmhiw to be shipped.
All time-frame during the process were clearly outlined (goid estimates--also, info about if oroblena arise, why. & how to resolve).
Fortunately--since it became o vioys that the researches easily found my 1966 birth certificate!), I receuved the certificates in 4 days. I ordered my certificate in maryland, for a colorado birth certificate, on a tuesday and I received it Friday of the the same week! I'm just wowed, that the fast request from them, really dud occur.
The prices are reasonable, esp.
since the certicates were rec'd fast as ordered (i.e., they did their job as paid for!).
The Certificates were shipped in a nice envelope that did not get ruined anytime during the mailing process (& the 3rd party involvement of the the U.S postol service also did not ruin the envelope either).
I never had to call customer service, because I had no problems during the entire process, including all information provided on the website about their services (totally clear and understandable, with what-ifs) and the ordering process was totally also clear & precise (which I like because a lot of companies fail with clarity).
My new birth certicates are nice! (I will feel betternow when I have to turn it over to different security/mva US-ID vetting as opposed to ratty, Falling-apart, old, fadded ink spots, birth certificate from the 60s ha ha)
Cheers.
How Good is VitalChek's Customer Service?
Summary of VitalChek Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call VitalChek?
Request for Information Question:
- “Checking on my birth certificate my mom ordered”
- “Verification”
- “Help getting birth certificate”
Shipping and Delivery Question:
- “Haven't received email”
- “I haven't received my order confirmation email”
- “I have not received my birth certificate”
Product/ Service Question:
- “Death certificate errors”
- “Problems with product - wrong name”
- “My order and new order”
Payments and Charges Question:
- “Payment”
- “Can’t get back to finish my vital check to obtain my birth certificate. I have paid the fee already”
- “Extra charges”
Activation/ Cancellation Question:
- “Cancel order issue refund incorrect info”
- “Needing to cancel an order”
- “Cancel my order”
Refund Question:
- “Refund”
- “Refund for birth certificate”
- “Refund not recieved”
Return/ Replace Question:
- “Wrong date on certificate”
- “Need correct email to send documentation”
- “Return to sender”
Website/ Application Question:
- “Download Affidavit of verification of identity form”
- “Site won’t take my address”
- “Help with application”
Account Question:
- “Can't login in!”
- “Business acct”
- “County judge and attorney says the county is breaking family code 2.401 on common law1”
Cards Question:
- “Haven't sent out my pin, or confirmation code. Ordered my daughters birth certificate 2 months ago and now she might get kicked out of school because y'all have not sent it.”
- “Birth certificate and social security card”
- “Different in pricename on cc card”
Staff Question:
- “Verify service”
- “Customer service”
- “Problem with the online services”
Employment Question:
- “Employment”
Other Question:
- “Divorce and marriage papers”
- “I haven’t got my order email”
- “Birth Certificate”
Compare VitalChek Customer Service To
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