Contact Vitalchek

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Summary of Vitalchek Customer Service Calls

400 TOTAL CALLS
85% SUCCESSFUL CONNECTIONS
04:16 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Vitalchek to Ask about:

Payments and Charges:

  • “I was double charged”
  • “Charged fees but didn't order anything”
  • “I was overcharged”

Cancellation:

  • “To cancel order”
  • “Canceled order no refund still”
  • “I canceled my order and still got charged for it”

Refund:

  • “Refund”
  • “To get a refund for late package”

Shipping and Delivery:

  • “My order got mailed back to shipper”

Website/ Application:

  • “Made mistake on application”

Other:

  • “I misspelled my mom's last name”
  • “I need to see if i can get a passport as well with a birth certificate”
  • “Change order”

About Vitalchek

Top 5 Vitalchek Services

Shipping Service, Customer Care

Top 5 Likes about Vitalchek

That the website was fast and easy to order on, Able to order on line, Quick service and prompt emails, Prices are upfront, Easy click website

Top 5 Dislikes about Vitalchek

Horrible customer service, No refund policy, It is a rip off and false representation, Handling of private information, Entire experience

Top 5 Related Companies

LexisNexis

Summary

The company has been on the market since 1984. It is the premier source for vital records issued by the government such as certificates of birth, death, marriage or divorce. The company is an official service provider for more than 400 government agencies across the US. The company offers its clients numerous choices for shipping and delivery methods. Prices are quite reasonable and Vitalcheck assures high security and safeguards.

Vitalchek reviews and complaints

Vitalchek is ranked 141 out of 2265 in Professional Services category

Payment Methods

VISAMasterCard

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Vitalchek Stats

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Products and Services Sold by Vitalchek