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Summary of Vitalchek Customer Service Calls

661 TOTAL CALLS
90% SUCCESSFUL CONNECTIONS
04:51 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Vitalchek to Ask about:

Payments and Charges:

  • “Got doubled charged”
  • “Charges”
  • “Charged fees but didn't order anything”

Cancellation:

  • “Canceled order no refund still”
  • “Cancel order”
  • “They cancel my order and I fixed the information that I had to resend in.”

Refund:

  • “Refund”
  • “To get a refund for late package”

Shipping and Delivery:

  • “Delayed delivery”
  • “Need to know why i wasnt giving a Option for delivery time”
  • “My order got mailed back to shipper”

Website/ Application:

  • “Application”
  • “Made mistake on application”

Return/ Replace:

  • “My order was returned because of an error on the address”

Other:

  • “I want to change address before paying”
  • “My order studits”
  • “Order placed but not received”

About Vitalchek

Top 5 Vitalchek Services

Shipping Service, Customer Care

Top 5 Likes about Vitalchek

That the website was fast and easy to order on, Able to order on line, Quick service and prompt emails, Prices are upfront, Easy click website

Top 5 Dislikes about Vitalchek

Customer service, It is a rip off and false representation, Entire experience, No refund policy, Handling of private information

Top 5 Related Companies

LexisNexis

Summary

The company has been on the market since 1984. It is the premier source for vital records issued by the government such as certificates of birth, death, marriage or divorce. The company is an official service provider for more than 400 government agencies across the US. The company offers its clients numerous choices for shipping and delivery methods. Prices are quite reasonable and Vitalchek assures high security and safeguards.

Vitalchek reviews and complaints

Vitalchek is ranked 126 out of 2230 in Professional Services category

Payment Methods

VISAMasterCardPayPal

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Vitalchek Stats

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Number of Comments

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Number of Calls

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