RebeccaandDavid W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Not at all

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First you think you are working the direct state. I have been waiting for a couple of months. They keep asking for the same information documents that were already provided. I also sent the documents directly to the state with all associated documents from vital check. This morning when I finally talked to customer service they actually hung up on me when I complained I had already sent requested documents multiple times.
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Cons:
  • Poor customer service
  • Misinformation
  • Takes forever to get back with you

Preferred solution: Deliver product or service ordered

3 comments
VitalChek Network

We are sorry to hear about your ordering difficulties and your bad customer service experience. We hope you will contact us again with your order number so we can assist you with this matter.

The quickest way to reach us is by private message through our Facebook page - Facebook.com/VitalChek.

You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com. Again, we apologize for the frustration and inconvenience this has caused you.

Guest
reply icon Replying to comment of VitalChek Network

The quickest way to reach VitalChek is through facebook???

VitalChek Network
reply icon Replying to comment of Guest-1830486

You are able to send us a private message through our Facebook page and will usually get a response in a matter of minutes.

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sylvia D Iei

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Stay away from this co

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ordered a new birth certificate through this co so i can renew my license, which was paid for on feb. 4th 2020. still have not received and my license expired. their customer service stinks, cant get them on phone. they dont have the guts to call me. pd$ 62 for the service which now i know is a ripoff. my husband has notified credit card co about impending dispute of non services paid for. waiting for paperwork.
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Loss:
$62
Pros:
  • Easy click website
Cons:
  • How i was ignored and never received my birth certificate

Preferred solution: Full refund

1 comment
VitalChek Network

Hello. We apologize that you have not received your order yet.

VitalChek is the order processing company for vital record agencies across the country. VitalChek unfortunately has no control over the processing times at the vital record agency We process your order and send it on to the appropriate vital record agency who then conducts the search for your record and produces the certified copy. Because of approaching REAL ID deadlines, some vital records agencies have experienced a great increase in records requests resulting in longer than usual processing times. .

Likewise, our call volume for assistance has increased also. Since you have not had any success reaching us by phone, you can also send us a private message with your order number to Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. Again, we apologize for the delay you have experienced.

Anonymous
map-marker Madison, Alabama

Did get update

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They told me what I already knew the office is closed due to the crisis but I really need it but cant do nothing this crisis is over
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1 comment
VitalChek Network

We're sorry your order is delayed due to the COV-ID crisis. Please don't hesitate to contact us if you have further questions.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Stephen D Yeb

Never received order

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Did not answer to support
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Loss:
$200

Preferred solution: Full refund

User's recommendation: Do not use service

1 comment
VitalChek Network

We apologize that you did not receive the support you needed. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Anonymous
map-marker Tampa, Florida

Need help ordering my birth certificate

VitalChek - Need help ordering my birth certificate
I have submitted a picture of my valid Florida license and I have not received my sons birth certificate which will not allow him health care because I need his birth certificate in order to get him on my fuxking insurance please mail my god damn birth certificate
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1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

Monique M Yom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Haven’t received my birth certificate

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Never received my birth certificate
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Preferred solution: Deliver product or service ordered

User's recommendation: Not likely

1 comment
VitalChek Network

Please contact us with your order number so we can provide you with a status update. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

KISINYAHIRRA L

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

None at this moment. IN THE FUTURE...

COMPANY NAME: VITALCHECK CUSTOMER SERVICE TEL. 866561-**** ORDER #: 1035**** PIN# : 492050 DATE PERFORMED: JANUARY 10, 2020 EXPECTED DAY TO RECEIVED THE DOCUMENT: (3-5 DAYS) My name is KISIN YAHIRRA LOPEZ RIVERA. On January 10, 2020 I request a BIRTH CERTIFICATE and paid a total of $51 to recieve the Certificate in (3-5 )days. Five weeks later (35 days aprox.), I DONT RECEIVED THE BIRTH CERTIFICATE. I Called in many dates at the iphone 866-561-****, but any persons take the call. I NEED THE STATUS OF THE PROCESS OR DEVOLUTION OF MY MONEY INMEDIATELY. My phone number to solve this situation is (787)549-**** and my Representative is JORGE RIVERA BURGOS (georgeburgos24@***.com) and HE received all my authorization. I WOULD LIKE TO SOLVE THIS ISSUE WITHOUT ANY LEGAL COMPLAINT. Sincerely, KISIN YACHIRRA LOPEZ RIVERA georgeburgos24@***.com (787)549-****
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Loss:
$51
Pros:
  • Unknown
Cons:
  • Will not answer phone

Preferred solution: Full refund

2 comments
VitalChek Network

Good morning. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Guest
reply icon Replying to comment of VitalChek Network

The customer KISINYAHIRRA L LITERALLY gave all the needed information. All of their systems seems to be automated INCLUDING responses to customers through this site. VitalChek is a fraudulent company with a scam-type fee system and their communication is bent on discouraging the customer from trying to get back their money so they can TAKE/STEAL money from real customers who have a REAL need.

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Kelly M Cqx

Need Birth Certificate

Homeless and need Birth Certificate ASAP PLEASE.
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Preferred solution: Send BIrth Certificate

1 comment
VitalChek Network

Hello. Depending on where you are located and where you were born, there may be community organizations that assist the homeless community with obtaining vital records.

Please contact us and we will try to point you in the right direction so you can receive your birth certificate.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Kristin H Qre

Wanna canceled order

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I could not reach anyone to help me.
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Loss:
$45
Cons:
  • Cant cancel within minutes of ordering

Preferred solution: Full refund

User's recommendation: Don’t use VitalCheck

1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Steven K Ooi

SCAM artists

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They get their money upfront and then you are notified that you can't get the document you need because you don't have more identification. The reason I applied was so that I could get the required identification. This company leads you to believe it is a simple process and takes your money and never contacts you again. Avoid these thieves like they have COVID-19.
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Loss:
$22

Preferred solution: Full refund

User's recommendation: Don't waste your time and money. Their fees are nonrefundable.

2 comments
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Guest
reply icon Replying to comment of VitalChek Network

Why are you taking $7 a month from my checking account? You have been paid for your nonservice.

Better not happen again.

I have notified my bank to block you from accessing my accountg and have cancelled my card. Thanks for the headaches.

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Antonina G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible horrible horrible

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NO customer service NONE Can not reach a live body
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Preferred solution: nooooo customer service trying to reach for daysssssss!!!!! beyond pissed off

2 comments
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

You will usually get assistance in a matter of minutes. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Antonina G
reply icon Replying to comment of VitalChek Network

Past 2 days, been on endless hold (30-40 min ++!) at the number listed...found a non-1-800 number for vital chek, and tried that..A few prompts, and I was back to the same queue. I'll try you FB suggestion, but not holding my breath. Bottom line, I need my birth certificate, and it's past when I was promised Thx

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Monique M Yom

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

I still haven’t got my birth certificate

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Never received my birth certificate
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Pros:
  • Never got it
Cons:
  • Anything about them

User's recommendation: Never

1 comment
VitalChek Network

Please contact us with your order number so we can provide you with a status update. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Anonymous
map-marker Tulsa, Oklahoma

Info on my records thats i havent received

I was told to get in touch with u guys soon as I can I was wondering why
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1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

jonathann m

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No never

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package was lost and could not contact anyone just put on a hold loop
View full review
Loss:
$50
Pros:
  • Easy to apply online but that is about itout it
Cons:
  • Zero customer service

Preferred solution: Deliver product or service ordered

1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek where you will usually get assistance in a matter of minutes. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

William E Rra

Not understanding what I need to process my birth certificate order.

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Not easily able to work with customer service!! Should have a call back system instead of keeping people hostage on the phone!! Super frustrating!! Even fast food places have this technology!!
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Cons:
  • Lack of communication via email or phone
  • Will not answer phone

Preferred solution: Please be more customer service friendly.

User's recommendation: Not very customer friendly. Almost impossible to talk to a customer service representative. Tried several

1 comment
VitalChek Network

We apologize that you have not been able to reach us by phone. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

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