Timothy M Drq

Problem with a order

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They cancelled my first order after I finally got all the paperwork how they wanted it for no reason. Then opened a new one, closed it and sent to start who called and said can't workout notarized form but can't get a hold of viral check to get the damn form, and they closed the order yet again!
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Loss:
$90

Preferred solution: Deliver product or service ordered

User's recommendation: Send mail in form directly. So much faster. I was told this by Maricopa county vital records employee!

2 comments
VitalChek Network

We are sorry that you are having problems with your order.. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Khloi Jnk
reply icon Replying to comment of VitalChek Network

What was the point of having me contact them if there is no way to re open the closed orders and hey the birth certificate I needed in JANUARY! USELESS! I will NEVER do any bushes or let anyone I know or even hate do business with Vitalcheck!

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Anonymous
map-marker Pompano Beach, Florida

Stop payment

I want to Decline my payment because I received the birth paper already
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1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Ventura Ngb
map-marker Silver Spring, Maryland

No refund

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Terrible customer service! Never receive my birth certificate & didn't get a refund for it which was $70. And you can't even call customer service to talk to anyone! Don't use this website!!!!
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1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Jay P Zei

Disappointed, no services rendered. Based on my personal experience

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Updated by user Apr 08, 2020

Tried to contact via phone, & email no response waited on hold over 20 minutes. Non customer care or concern nor vindication of action towards customer.

Original review Apr 08, 2020
Greetings! In the midst of pandemic u would think people would be a little more honest about their services. &;;;; not deal falsely. Ordered BC 3/20. Present 4/20 havent received a thing. Was charged process fee & price of B/C & put out extra $ on email, scan, fax, uploads. Still nothing. People just dont get it Karma will return back unto you!! Honesty is always best policy..
View full review
Loss:
$40
Pros:
  • Linked to a trusted government website
  • There are no pros to vital check

Preferred solution: Deliver product or service ordered

User's recommendation: Based on my personal experience & proof the run around..with no justification or excuse

3 comments
Guest

I’ve also checked BBB and the as they label subjective opinions.? The bad opinions & reviews out number the good. On a balance

Guest

From what I’ve read as far as reviews go. Seems like every one is saying the same thing even before pandemic.

VitalChek Network

Update: We are sorry to hear that you are disappointed in your ordering experience. As you mention, we are in the midst of a pandemic and we, like everyone else, are making adjustments in order to best serve our customers.

Our vital records agency partners who actually produce the records you order through us are also being affected by this unfortunate situation. So, we apologize for the delay in your order but assure you we are working with our agency partners to provide the best service possible. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/Vitalchek. You can also call us at 800-255-2414 or email us at vitals.research@vitalchek.com.

View more comments (2)
Kristyn H Amq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Status of my order

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Its been over 45 days of my order so I cannot upload my documents. I was already charged so I dont want to reorder. been on hold for 3 hours yesterday, an hour today so far, 2 hours the day before. I need to upload my notarized documents
View full review
Loss:
$86

Preferred solution: Deliver product or service ordered

User's recommendation: don’t use this company

1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Patrick G Pzj

Document question

Documents needed they keep saying send more
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1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 877-513-6364 or by email at vitals.research@vitalchek.com.

Megan Y Iit
map-marker Riverview, Florida

Don't bother

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VitalChek - Don't bother
I am currently on hold and have been for over an hour and 15 minutes. This is absolutely unacceptable. I am going to lose my actual mind. Do you have any human employees or is this some sick joke to you?
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Cons:
  • Lack of human communication over the phone
  • Does not communicate
  • Really really bad service

Preferred solution: To talk to a human!!!!!!!!!!!!!!!!

1 comment
VitalChek Network

We apologize for the long hold times . We process thousands of orders a day for vital records agencies across the country so our call centers are very busy.

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

Marcus P Pus

Birth certificate

I ordered my birth certificate January 23rd i still haven't gotten it i talk to the customer service rep they were absolutely no help what so ever
View full review
Loss:
$39
Pros:
  • Pros is u can order quick and easy
Cons:
  • You wont get your product you ordered

Preferred solution: Deliver product or service ordered

User's recommendation: Helpful

1 comment
VitalChek Network

We are sorry to hear that you have not received your birth certificate order yet.. Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

MaryAnn M Gdf

I need a certified copy of my marriage certificate

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I have contacted you repeatedly. I placed an order last week and was never provided w/ an 8 digit order number or confirmation email w/ the information! Your company has already charged my account! I am left wondering if I have been scammed. Please contact me at Mary.moisan@***.net
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Loss:
$69
Pros:
  • No way to access you purchased info

Preferred solution: Send me the 8 digit order number & 6 digit confirmation number.

User's recommendation: Do what you say you are going to do!

1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Anonymous
map-marker Visalia, California

Never got the statement form

I have not got the statement from
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1 comment
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

James G Ovk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They suck and should not be in business.

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I am not sure that they are capable of providing the documents you need. I completed their application, included ALL the requested documents and paid them last week. Every day I get another email asking for more information. Every day I provide the information and documents requested, just to get another request the next day. I find their business methods very misleading to say the least. Today I received two emails: one says that I completed their application and the other says ... that I need to provide yet another document. So, I have been on hold with them for 57 minutes, but no-one picks up the line. Update on this review: After being on hold for over an hour, they finally picked up the line. When I said "hello" they hung up the line.
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Preferred solution: They need to change how they do business: be honest with customers and let them know the requirements before taking their money.

1 comment
VitalChek Network

We apologize for your frustrating experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You will usually get a response in a matter of minutes.

Peri G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not use unless absolutely necessary.

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I began the process for my father's death certificate in January. I did not submit the documentation on that day because I wasn't clear on documents needed. I placed a call to VitalChek and after an hour on hold, I was connected to a customer service agent who told me any legal document would suffice. So I submitted my POA. The next day, I received an email requiring more documentation. I submitted a request for info that was never answered. After three more emails requesting additional documentation, I received an email stating my order would be cancelled. I submitted a request for info after each email and received no response. I sent a final request for info and finally received an answer. Evidently the company received my driver's license info but had not received the POA. Fast forward to yesterday. The state contacted me because they require my birth certificate. So after 30 days of dealing with VitalChek, I still had to submit another form of documentation. It would have been easier and more expeditious to go to the Department of Health. It all would have been completed in a day!
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Cons:
  • Lack of communication via email or phone

Preferred solution: Price reduction

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Richard C Xgu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Bogus service, you can fill out the form cheaper than $68.

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Sorry service! This co. advertises expedient certificate service but only fills out an order ticket which it sends to the same place you would. Then you have to pay the state price for the certificate and hope for the best. If you query the state for an update they send you back to the ordering co. Hoax at best and sorry communications. I'm still waiting for my certificate to come and there is no communication with these people.
View full review
Loss:
$235

Preferred solution: Deliver product or service ordered

2 comments
VitalChek Network

Please contact us with your order number so we can assist you. The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

Richard C Xgu
reply icon Replying to comment of VitalChek Network

This canned response is the same for every complaint in this listing. What a cop-out you're running here.

No real help in any situation and no responsibility taken for *** service. Please go back to the Netherlands and treat them the same way you're treating the people here. If you are under contract to the states for service, then give the service, if you can't then quit and leave.

I understand that you are just as sorry in the handling of legal court documents and other phases also. Sorry but the truth hurts.

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Susan E Pgw

I can’t fax anything because the number has been busy

Can I get another fax number or may I email my ID information
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Preferred solution: Send I’d information

1 comment
VitalChek Network

We apologize that you have been unable to send your fax. PLease contact us via private message at Facebook.com/VitalChek so we can assist you.

jameelah s

Never recieved

I ordered my BC four times. The first time I received someone else's certificate. The second time I received nothing. The third time I decided to pay the extra to receive it quicker as I needed it for legal purposes that I had already been postponing awaiting my certificate. I received it but unfortunately, I ordered the long copy and specified for legal proposes and received just the opposite. Here I am the fourth time still waiting on my certificate. this time I was told I needed to prove my identity. I'm assuming this is because I have ordered it so many times. No resolution, no refund just bad attitudes and poor customer service.
View full review
Loss:
$144
Pros:
  • Able to order on line
Cons:
  • Contact is impossible they dont read the documents i had sent

Preferred solution: Deliver product or service ordered

User's recommendation: find another way of obtaining your documents!

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is via private message at Facebook.com/VitalChek. You can also reach us by phone at 800-255-2414 or by email at vitals.research@vitalchek.com.

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