Anonymous
map-marker Louisville, Colorado

Product Receipt Confirmation

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My order was completed, shipped, and received within three days, far under what VitalChek's estimated delivery time would be. Nice work, VitalChek.
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1 comment
VitalChek Network

Thank you for placing your order through VitalChek. We appreciate you taking the time to share your positive feedback regarding your ordering experience with us.

We are glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.

hope b Qhk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never received my order

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i have called for past several days, Held on line for over an hour. Says my order was processed and shipped never received it. . Have been waiting a long time. Need help. What do I do?
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Preferred solution: Deliver product or service ordered

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Lourdes S App

Lack of Response-total scam

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I have called everyday to get a status on my birth certificate. No one answers ever! This is so uncalled for especially because I need my birth certificate to get my Drivers License!!!!!
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Pros:
  • Unknown
Cons:
  • Did not provide my requested doc

Preferred solution: Deliver product or service ordered

User's recommendation: Do not take their money & not provide the service they paid for

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Arlene W Cjf

Name not clear and part of it cut off

We ordered 10 copies of my uncles death certificate. The top of many of them were not able to be read. The name was smudged or cut in half. It seemed like such an easy transaction until they came in damaged.
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Loss:
$60
Pros:
  • Easy ordering process
  • Easy to use

Preferred solution: Let the company propose a solution

User's recommendation: Questionable

1 comment
VitalChek Network

Hello. We sincerely apologize for the issues with the certificates you received.

Please contact us with your order number so we can assist you. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Erin B Zxu

Never received my documents

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I ordered my birth certificate from rhode Island and it was sent in August but I never received it
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Loss:
$42
Pros:
  • Bogus cimpany
Cons:
  • Long hours just to be told to contact someone else
  • Not providing the service they claim to give
  • Never received

Preferred solution: Deliver product or service ordered

User's recommendation: don't use this site

1 comment
VitalChek Network

We're sorry to hear that you have not received your certificate order yet. Please contact us with your order number so we can assist you with this issue.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Steven C Vnt

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Paid for item has not be delivered

I have paid for a death certificate. I received a UPS notice saying a label had been created on August 11. That UPS site was updated on September 29 and there is still no indication that the certificate is on its way. I have tried to call 877-513 **** and 800 255 **** and waited and waited and waited for someone to pick for days. In fact, months at this point. I am told one can get some kind of response via FB. I didn't order the item on FB. And don't use FB. I want the item or my money returned. A03080FX291189****. thank you
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Preferred solution: Deliver product or service ordered

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Anonymous
map-marker Bloomfield, Indiana

Order follow up !

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Yes I receive my order within 4 days , thank you for your expert service !
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User's recommendation: Highly recommend

1 comment
VitalChek Network

Hello! Thank you for placing your order through VitalChek.

We appreciate you taking the time to share your positive feedback.

We are glad to hear that you received your order promptly and hope that you will consider VitalChek for future vital records orders. Thanks again.

Bruce G Tyb

Mother's maiden name spelled incorrect

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Need replacement. Correct spelling is 'Spangler"
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Pros:
  • Ease to obtain records

Preferred solution: Let the company propose a solution

Anonymous
map-marker Flat Rock, Michigan

NEEDED THEIR SERVICE

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FAST SERVICE SAVED ME A LONG TRIP
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1 comment
VitalChek Network

Hello! Thank you for placing your order through VitalChek.

We appreciate you taking the time to share your feedback. We are glad to our convenient online ordering service saved you a long trip.

We hope that you will consider VitalChek for future vital records orders. Thanks again.

Heidi M Phh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They cancelled my order for BirthCert.

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I've been trying to find out why they cancelled my order for birth certificate. There is no one to answer the calls I have made and their emails back to just say the same old thing "go to Manage Order". Is this a fraudulent company? It is impossible to get in touch with any real person there to give me answers. They took my money and cancelled my order without giving me a reason. If there is a real living person there will you get in touch with me please.
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Loss:
$8
Cons:
  • No one to explain what documents they still need
  • No one to speak with on what additional documents are needed

Preferred solution: Full refund

User's recommendation: Find another place to get what you need. You can't get it here.

1 comment
VitalChek Network

We're sorry to hear that your order was cancelled. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Anonymous
map-marker San Jose, California

Marriage record help

Hi, I need my wifes marriage records NOT certificate! Unfortunately my wife is allegedly still married to her first husband. I spoke to a divorce attorney and was told to call Santa Clara Clerk Record office. The SCCR told me to contact you. Her SSN is 548-37-****. Please let me know what I need to do. Thank you, Dave Lin
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1 comment
VitalChek Network

Hello David. Unfortunately, VitalChek would only be able to assist you with ordering a certified copy of your marriage certificate but not any other marriage records.

Harlan e

Required documents needed

Could not get link to work the first go round they emailed another link it worked fine thank you for your help
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Pros:
  • Able to order on line
1 comment
VitalChek Network

Thanks for placing your order through VitalChek. We appreciate the feedback regarding your ordering experience.

We apologize for the issue you encountered but are glad to hear that we were able to resolve it. If you need assistance, please contact us with your order number. The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

George M Bku

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong Birth Certificates

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To whom it may concern: I ordered five (5) copies of my Birth Certificate to be delivered overnight. I received a copy of a Birth Certificate of someone else. DCDOH just sent me a certified copy of a letter that says I wasn’t born there or the search did not yield results. Another service gave me a Birth Certificate number: 199807**** and this was from DC Archives. George Leo Myer III Andrews AFB was my place of birth. Date of Birth: 03/28/1960 Mother’s Maiden Name: Ruth Ann Hull Father’s Name: George Leo Myer Jr. Vitalchek still has not delivered and I need the records. My Vitalchek order # 11261**** It has been over a month for an overnight order. Thank you, George Myer Engineer / Planner / Estimator 1635 Park Street Middleton, WI 53562-**** 608-999-**** Phone Gmyer1@***.com georgemyeriii@***.com
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Loss:
$151
Pros:
  • Initially trusted because directly linked to government site
Cons:
  • Entire experience

Preferred solution: Deliver product or service ordered

Philip F Unk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Lousy service

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Absolutely...Do not use ! Zero stars !! I am on the phone right now finally got a response after over an hour waiting. CS rep doesnt want to refund $17.50 UPS overnight for an order placed 5 days ago and that still hasnt arrived yet. I spoke directly to the respective County Health dept about this doc on the 21st and they said they would get it out that day. Today is the 25th Do not use this service (Notice no phone number is listed on their website...here it is to help... 1-87*-***-**** I suggest calling directly the Department of Health in the respective county you need the document from. This company is just a useless middleman Final verdict ...no $17.50 refund ! after 2 hours on the phone !
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Loss:
$18
Cons:
  • Unrepsonsive
  • Why have a phone number if no one is ever going to answer
  • Non-existant customer service

Preferred solution: Price reduction

User's recommendation: Absolutely...Do not use !

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number if you wish to discuss your order.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

Hermie C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got ripped off by this company

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Paid them $86. For documents I never received.
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Loss:
$86
Pros:
  • Bogus company
Cons:
  • Money paid - no service provided

Preferred solution: Full refund

User's recommendation: Don’t waste your money

1 comment
VitalChek Network

We apologize for your frustrating ordering experience. Please contact us with your order number so we can assist you.

The quickest way to reach us is by private message at Facebook.com/VitalChek.

You will usually get a response in a matter of minutes. You can also call 877-513-6364 or email vitals.research@vitalchek.com.

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