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TO MAKE A LONG STORY SHORT. I UPLOADED THE DOCUMENTS REQUESTED AND THEN RCVD AN ACTION REQUIRED. THEN TEY STATED THEY NEEDED SOMETHING ELSE. UPLOADED IT - ANOTHER ACTION REQUIRED. THEY NEEDED SOMETHING ELSE - UPLOADED IT, & GOT....YOU GUESSED IT- ANOTHER ACTION...
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I ordered my own birth certificate on March 23. The order was submitted to DC that day or the next and then . . . nothing. I have called VitalChek twice and emailed them five or six times but have yet to get any email response or any assistance over the phone. My need...
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1.0
#1033037
Ordered birth certificate on 4/1 said 3-5 business days, I also paid for overnight shipping which should have been here Saturday. I am now on hold for the third time trying to reach customer service. First call after holding for 33 minutes the rep answered and we were...
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1.0
I didn't like
  • Whole process
  • I have not been able to speak to anyone to have an experience
  • Having to call and follow up on birth cert took 4 calls
#1032527

Vitalcheck Birth Certificate Review

#1037421
1.1
Useless. Give time frames and change them, do nothing in terms of customer service, not helpful and each employee has a different version of a story to tell when you ask for answers. Don't use this service, deal with the government directly because thats all their customer service will tell you to do.
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Short Review for April 11, 2017, Pc_exchange_policy

#1032992
Placed order but website did not give complete details until I paid. Now I'm trying to cancel. Sat on phone for 47 minutes and someone transferred me to no answerland and now i had to call again and I'm back on hold.
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Vitalchek Birth Certificate Review

#1030745
5.0
I ordered my birth certificate march 31 at night and received it April 6th today ! Great fast service !! Paid 55 dollars (I got expedited shopping)
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Vitalchek Shipping Service Review

#1030500
2.6
I ordered birth certificates 19 business days ago. Processing time was said to be max 17 days. They still have not processed my order. I have asked them to cancel and issue a refund but they've refused. I had to find alternate method of obtaining the birth certificates because this took way too long.
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They collected the fees for the birth certificate, plus Shipping (some wooping $25.50 for UPS, giving me no other option whatsoever), plus some $12.95 for VCN Handling (whatever this means), plus $0.50 for Other Agency Fee: What did I get? -Well, a letter that read...
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I didn't like
  • That they tricked me to steal from me
#1030458
Phone support requires wait times or 45 minutes to an hour, email support, although they state is available takes eons, you are much better off sending the support material yourself. The 12.95 plus the fee for the certificate that you are seeking, plus the expedited...
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#1029197
I ordered a birth certificate for my dad early Feb. 2017. I paid $20 for express delivery and $10 for a processing fee. The certificate itself was only $12 dollars. I tried to view the status on line on 03/30/I7. I was given a message that online status information...
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Anonymous

Anonymous I'm having the exact same issue right now! I can't get an answer, I can't get anyone at all and I ordered my BC in December 2016

1.0
I didn't like
  • Hard reach customer service and delivery date not met
#1027744
Ordered my birth certificate and after a week it had been shipped. When i didnt see it the next week i called. Got the tracking number and it said customer cancelled and it is returning to sender. WTF??? Nobody ever tried to deliver it to my house!!! Ok, so someone...
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1.0
#1026258
I ordered a birth certificate for my niece.I ordered in January is now march 24.I called and they said that we dont know when it will arrive and may take 3 days to get a hold of anybody for a response.They said they tried to get a hold of somebody but no one...
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1.4
#1025108
I was able to go online and order my OWN birth certificate and received it TWO days later. I was born in Dallas and live in Louisiana. I did have problems getting in contact with the company due to "high call volume". Until I googled reviews and found a direct number...
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3.7
I liked
  • Speedy delivery
#1024701
I have sent Multi Emails to Vital Check and have not received the certificate yet. I have submitted everything that was asked of me. I really really need this now! I am trying desperately to get my daughter out of MX. She has lost her Birth Cert. & is stuck there until...
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1.0
I didn't like
  • Not providing the service they claim to give
#1024577