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Order # 63562172 - PIN # 964536 STATUS & W H E R E IS MY ORDER ? >:O Mary Gemella MCBRIDE Cook Born: 19 January 1877 Pennsylvania Died: 2 February 1969 LA County California -m- late 1800 's William Cook Born: 27 July 1876 Iowa ? Died: 5 December 1965 LA County California "HER" Parents: Samuel J McBride Born: 15 December 1839 Pennsylvania Died: 16 July 1907 Pennsylvania-m- 14 September 1869 Mary Diadema Cotton Born: 28 October 1843 Pennsylvania...
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I didn't like
  • Service
  • Entire experience
#1011039
Call them to follow up on an order and the customer service person was very rude and did care for my needs. I tried to be polite and explain to her my concerns and her respond was dry and short. I can't do nothing. I repeated my question and same answer. Anyone that will need to order the certificate. Try to do it directly with the state vital department. They will be more customer service oriented and will help you in what you need or at least...
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#1010099
Ordered and paid to get my birth certificate 4 months ago and never received it. But then 2 months ago I was approved for a refund after not receiving my refund for 2 months and now I've been waiting 2 more months for my refund but still haven't received it, and when I try to contact them they just blow me off and make excuses which really *** me off cause that's my money that I just basically gave away to them. I'm probably going to call the...
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1.0
#1006526

Vitalcheck Birth Certificate Review

#1011583
1.6
Horrible customer services take almost 3 weeks to get birth certificate. Not very reliable.
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Vitalcheck Birth Certificate Review

#1007337
Am in process of getting copy of birth certificate at this time. Started this over two weeks ago and requested expedited delivery. Needed it by tomorrow but no word since fourteen days ago. Am very disappointed with service. No wonder such bad reviews. I am disabled at this time and explained this to person I spoke with.
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Short Review for February 10, 2017

#1006226
This a Raket!! Do NOT use this company. They cheat you out of the fee. Do not use
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Vitalchek Online Order Review

#1005625
1.0
Ordered my little brother a replacement birth certificate 2months ago. I've contacted customer service a few times and i hey the same generic reply that the process takes time.
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Ordered my birth certificate on 2/1/17. Received it on 2/3/17. My name and my fathers name were both misspelled. Called VitalCheck and was told that I had to "call the state office myself because VitalCheck does not provide any services." You pay to use their website and that is it. For example: Person 1 wants to tell person 2 their name. VitalCheck steps in and says they will tell person 2 the name of person 1 for a fee. VitalCheck will provide...
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h.kitchener

h.kitchener Vitalchek only procures the certificate for you direct from the county clerk. It would appear the original birth certificate contains the spelling errors---not that uncommon. ...

1.0
I didn't like
  • No reason for them to exist except to take your money
#1002274
Horrible customer service. They dont stand behind their promises to have your documents within a certain time frame and they are really disrespectful. I ordered a document the first of January and were almost a month in and the document has not even been shipped. No sympathy no regard just keep saying its not their fault...im going to miss my family cruise planned in honor of my deceased mother...im livid
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My elderly mother needed her husband's death certificate. She ordered it from Vitalchek months ago. She even paid additional money to expedite the process. It never came. She called and wrote to them and complained. They sent her a letter that had a different name than hers. Whomever processed her order never looked at her license for her correct name. It was crazy. I called the company with her. We explained the correction and the lady said the...
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1.0
#999935
I've been working with this company for over six months to get a death certificate for my stepfather so I can take over as power of attorney to assist my mother who is suffering from Alzheimer's in writing checks, keeping her bills paid, and intervening/explaining at doctor's appointments and hospital visits. I paid a PREMIUM (nearly $50) to get a $10 death certificate mailed to me in five days. In the interim, I have dealt with one incompetent,...
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1.1
I didn't like
  • Customer service
  • Failure to deliver
  • Inability to get a refund when they failed to deliver
#999890
Trying to get my brother"s death certificate for an inheritance, I erroneously went thru vita chek. It took four months. Weeks after supplying all the documents they rewuested, they said I needed my brother"s birth certificate, which I, for ease, obtained from them (another $50 fee). Weeks later they said I had to provide MY birth certificate! Which took me quite a while to locate and have sent to me. I just moved. Weeks later I still had no...
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I had lost my wallet and needed to replace my drivers license. I was told at DMV I needed a copy of my birth certificate. I looked on line and found VitalChek a Leisnexus company. I requested my birth certificate, Paid for it , and waited. After a month of waiting I called to check the status and found out the order had been cancelled. I did not receive an email or a letter advising me of this. When I called to find out why it was cancelled I...
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1.3
I didn't like
  • Inhuman responses from employees
#999354

Contact Vitalchek

Headquarters Address:
LexisNexis
PO Box 933
Dayton, Ohio 45401
Phone:
(800) 831-2578
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Top Rated Products Manufactured by Vitalchek

I ordered a birth certificate for my daughter on 1/10/2017. Their website states that the processing time is 5-7 days. I called them on 1/21/2017 and they said the birth certificate will ship out on 1/23/2017. I called 3 times on 1/23/2017, waited on the phone for 40 minutes each time and finally spoke to someone who told me to call the vital records agency myself. TELL ME WHY YOU CHARGE A FEE FOR THIS SERVICE IF PEOPLE STILL HAVE TO RUN AROUND...
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1.3
#996216