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1.9 Based on 142 reviews
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  • Customers like
    • Zero 9
    • That the website was fast and easy to order on 4
    • Quick service and prompt emails 3
  • Customers don't like
    • No refund policy 11
    • Horrible customer service 10
    • Handling of private information 8
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  • From mobile
  • 2 days ago
  • #924171

I ordered my birth certificate almost 3 months ago, still have not gotten it. I have emailed VitalChek and I did not receive a response.

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Directions could have little easier but i got it the first time. came in 2 days. didnt charge til i subbmitted documents.

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I ordered my out of state birth certificate on the 20th of Sept and it arrived on the 22nd. Needed to show the certificate on my appointment day (the 22nd), right on time. I was really amazed how fast it came. It was well worth the extra few dollars I paid (53). What more can you ask for? Very happy with my order. I will order again in the future if needed. The certificate was in very good condition without any mistakes. I ordered from other... Read more

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Scam!! I went online to pa.gov To order my birth certificate and was directed to this third party site. I am actually just as upset with my own government as I am with vital check. The website redirected my request to them. They state that they are the fastest and easiest way to get a birth certificate. Lies. I ordered on September 7th. It was recieved by vital records (allegedly) on the 8th. I called on the 16thbtonchecknmy status and vital... Read more

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I am 84 and not savvy about these things but when I am told they can make a 2 day turn around at a fee of $22 and the misleading name similar to the vital records department borders fraud. Within minutes I attempted to cancel and stop payment but the no refund policy supports the theft. Elder abuse happens online too often and here we are. They make it impossible to get a person on the phone and #7 from their menu says "you ordered online so... Read more

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I placed an order on 7/23/16 and was told 2-25 business days. Now that it"s 9/14 and 38 business days and still nothing. I called the number on my receipt to get automated information and all it said was it was sent to PA on 7/25 and when you finally get to talk to someone that's all they can tell you too. They give you no information. They did send me an email after the phone call saying they got it on 8/4 and it would take 10-20 business days.... Read more

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I ordered a birth certificate 42 days ago with express delivery still no certificate my deadline is rapidly approaching and I may be left hanging unable to renew driver license great when you drive for a living DO NOT DEAL WITH VITALCHEK ESPECIALLY IF IT IS VITAL TO HAVE DOCUMENTS Customers should be refunded the fees when service is this poor. If you are smart after reading these reviews you will order straight from the State you need .... Read more

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I sent all the required documentation the asked for and they sent me an email asking for all of it again. But there wasn't a way to email the info back with out going through the whole process again and then there was no verification they got it. They are the absolute worst I've ever dealt with, no way to contact them. Still waiting to get the certificate I needed a week ago, Still trying to find someone, to talk what a waste of money and time.... Read more

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I ordered my son's birth certificate online and found VitalCheck process to be very deceiving, I only found out about the ridiculous $18 shipping charge when my order was completed and payment processed, as their website showed a total of $35 initially which seemed like a great value. If their process was more honest and upfront I would have paid the charges but i don't like to be tricked, they slipped in the $18 charge some where not prominent.... Read more

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There is nothing Vital about this companies effort and they don't provide any product while collecting money under false pretenses. DANGER: DO NOT DO BUSINESS WITH THIS COMPANY. I am in PA and they continue to blame PA Vital Records for their lack of service. DANGER DO NOT BELIEVE ANYTHING YOU HEAR FROM OR ABOUT PA VITAL RECORDS. They are grossly incompetent and negligent in all they do. GO TO YOUR LOCAL PA COURTHOUSE AND DEMAND THE RECORDS YOU... Read more

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