VitalChek - Impossible to contact, disrespectful employees, Failure to provide advertised services, refused refund.
They serve as middle man for acquiring essential personal documents? Vitalchek phone wait time was a total of 35 mins between two calls.
The first thing this company does is take your money. I printed a document for identity verification that had to be notarized to then upload it to their system. For some odd reason, the upload option on their website was not available. Customer representative promised to provide a solution for this.
All he did was tell me to fax the document directly to the county office. When the various numbers he provided failed, he told me that he would have his supervisor "get back to me". Nothing. no calls or emails.
Online order was stuck in the Pending completion status for days. Once I was bale to reach them on the phone again (website does not provide adequate contact info) another customer rep.
told me that it was out of his hands.
Am I wrong to feel like I have been scammed for $51?
Reason of review: Poor customer service.
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