Vitalchek Complaints and Reviews

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Vitalchek
Main address: PO Box 933 45401 Dayton Ohio
1-800-831-2578, ,
  • 284+5 mobile complaints
  • $24.6K claimed losses
  • $85 average
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  • 20 hours ago
  • Professional Services
  • 10

I ordered a birth certificate on July 23rd. A month later, I have still not received anything. I gave customer service a call today, and was given the run-around. The rep told me that she would contact the state agency, and that they usually get a response within 5 to 7 business days. I asked if there was a direct number to the state agency, and I was told no, they take all the calls for them.... Read more

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  • 21 hours ago
  • BBB - Better Business Bureau
  • 4

I ordered the Birth Certificate on 08/10 and it is the 22nd and nothing has been received. I have checked online however the system is not updated. I am very frustrated because this was needed for a Driver License. I think that it would have been quicker for me to drive the 12 hours away to get this. I will never refer anyone to this site and I am going to request a refund and dispute with my... Read more

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  • 22 hours ago
  • BBB - Better Business Bureau

I ordered the Birth Certificate on 08/10 and it is the 22nd and nothing has been received. I have checked online however the system is not updated. I am very frustrated because this was needed for a Driver License. I think that it would have been quicker for me to drive the 12 hours away to get this. I will never refer anyone to this site and I am going to request a refund and dispute with my... Read more

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  • Aug 19
  • Professional Services
  • Birth Certificate
  • 67

Submitted request for birth certificate, all seemed to go well. Twenty business days later I contacted VitalChek by email and was told I needed to wait 21 business days plus shipping time. Two weeks later I emailed again and received a request for information (that they should have already had), which I supplied and then never heard from them. Received a call from the local vital records clerk... Read more

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  • Aug 19
  • Professional Services
  • Birth Certificate Copy
  • 87

I was first introduce to VitalChek thru the DMV, I needed a copy of my son birth certificate fast, we lived in Florida and he was born in Virginia. So I went on the website filed out the information paid for it and they sent me a email saying that it would be 5 to 7 business days but I received in the next day because I paid for next day shipping, Which I was very pleased, so I decided since the... Read more

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  • Aug 19
  • Professional Services
  • Birth Certificate
  • 79

if you follow everything that they tell you to do and do it correctly, you will receive what you ordered. I called vital chek from there number : 866-561-1694 i spoke to a rep named Treena. She was awesome! I told her about all the awful reviews on pissed customer.com and she explained to me why. 1. USE VITALCHEK.COM LEXUS NEXUS instead of ancestry or other third party. 2. Call and tell them... Read more

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  • Aug 13
  • Professional Services
  • Birth Certificate
  • 132

I ordered my birth certificate at the end of July, I waited and waited checked my email as they told me to, uploaded my ID and they still wanted more money after they took money from my checking account on two to three separate occasions. Long story short I paid them, and still didn't receive my birth certificate, I will file a fraud claim. I went to a local office where I live and got it in 45... Read more

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  • Aug 10
  • Professional Services
  • Birth Certificate Copy
  • 1
  • 163

I understood this was the only way to get a copy of a birth certificate unless I wanted to travel from Texas to California. Well, after screwing around with Vital Check, they said the notarized statement did not have the month and year and to get it changed or re-done. Okay, finally did that. Then I waited another 5 or so days and got a UPS delivery (OUTRAGEOUS CHARGES FOR ONE PIECE OF PAPER).... Read more

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  • Aug 07
  • Professional Services
  • Positive Experience
  • 86

I submitted my documents to Vitalchek on a Monday and I received the birth certificate on Wednesday two days later! I couldn't believe how fast it was delivered. They sent me emails with updates almost immediately. I am impressed with their service. The official county registrar refers you to them if you are in need of a rush delivery. Of course, I needed a simple bith certificate for my... Read more

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  • Aug 06
  • Professional Services
  • Birth Certificate
  • 140

I need a birth certificate in order to renew my drivers license since the laws in the state I live in currently changed in 2008 and that made my hospital issued birth certificate from Indiana that I used before worthless. So I went to the DMV on July 7th and they are the ones who told me about Vitalchek. The person at the DMV said it would take no more than 5 minutes on the Vitalchek site and... Read more

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