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  • Customers like
    • Zero2
  • Customers don't like
    • No refund policy10
    • Horrible customer service8
    • Handling of private information7

  • Jun 23
  • Professional Services
  • Tampa, Florida
  • Birth Certificate
  • 105
  • REVIEW RATING 4/5

I have had two issues with Vitalchek. 1. Ordered a Connecticut birth certificate for a friend. Presented Florida state issued ID but could not get certificate after repeated contact. Still charged the fee. 2. Ordered Pennsylvania Birth Certificate which reported 5 - 15 day turn around. Contact with both Pennsylvania and Vitalchek was very difficult and Vitalchek was no help. Finally contacted... Read more

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  • Jun 23
  • Professional Services
  • Lawrenceville, Georgia
  • Birth Certificate
  • 63
  • REVIEW RATING 4/5

The San Francisco Registrar's office states that VitalChek is their online provider if you want online ordering. I entered my order with VitalChek online and sent them the notarized sworn statement that they require. I received a notice from them that my order was on hold because the date I signed was "different" than the date that the notary signed. They were both dated the 16th of April but... Read more

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  • Jun 22
  • Professional Services
  • Fairborn, Ohio
  • Birth Certificate
  • 42
  • REVIEW RATING 4/5

I order a birth certificate on 16 May 15 and it was submitted to Pennsylvania 2 days later. A month later it is still processing. They advertised one price but left out two additional charges; which I find to be a deceptive practice. Be careful and look for the shipping and the processing charges! I will never use this service again. I called the customer service line twice and checked... Read more

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If you are in Los Angeles county. Do the work yourself. I requested and paid for expedited services. Ordered 5/13/15 received 6/10/15. Read the fine print. No way for 3 to 5 days. Add comment

  • Jun 08
  • Professional Services
  • Greenwich, Connecticut
  • Birth Certificate
  • 150
  • REVIEW RATING 4/5

I ORDERED A NYC BIRTH CERTIFICATE ($15) AND SAW THE $8 FEE, WHICH WAS OK WITH ME. THEN AFTER I PUT IN MY CARD, THE TOTAL WAS $33.50. I CALLED IMMEDIATELY TO CANCEL AND THEY SAID THEY COULDN'T DO IT, I HAD TO CALL A NUMBER AT NYC. THEY GAVE ME 311 WHICH IS LIKE AN INFORMATION NUMBER FOR ALL THINGS IN NYC! IMPOSSIBLE TO TALK TO ANYONE AND EVEN IF I DID THEY WOULDN'T KNOW HOW TO CANCEL IT. ... Read more

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  • Jun 02
  • Professional Services
  • Knoxville, Tennessee
  • Marriage Certificate
  • 235
  • REVIEW RATING 5/5

I was directed (supposedly) by my state to obtain a copy of my marriage license through this company. I was reluctant to order due to the high cost of shipping and other fees. I decided to go ahead anyway. I entered my name, date of marriage, maiden name and then my Credit Card number. Continuing, I was asked for my birth date and FULL S.S. number. At that point, I decided that that was a ***... Read more

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  • May 29
  • Professional Services
  • Mountain View, California
  • Marriage Certificate
  • 127
  • REVIEW RATING 4/5

I ordered a marriage certificate through VitalCheck. I had to notarize and fax them the same document 3 times! Every time their sucky system rejected it with no explanation. Every time I had to call them. Their customer service is terrible, with very rude incompetent employees clearly not concerned at all with your problem. The whole company is a joke. Would have been faster to go to the city... Read more

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  • May 28
  • Professional Services
  • Death Certificate
  • 86
  • REVIEW RATING 3/5

05/28/2015 I placed my order on 03/26/15 ,it would 30 to 50 days, I called today and was told they are working on orders that was placed in 02/2015.They could not tell me when to expect my order,but they charged my credit card the day the order was placed,they should have to wait until they fill your order to charge you.I am sure they would process much faster if they had to wait until than to... Read more

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  • May 22
  • Professional Services
  • Warrior, Alabama
  • Birth Certificate
  • 182
  • REVIEW RATING 4/5

I was recovering from a c-section and so my husband decided to handle the birth certificate thing for me. Fifty dollars later, it was supposedly going to make it's way to us, but the site said that it could be a month or so. Six months out my husband finds tons of reviews like these on this site about their horrible customer service and their failure to produce a product that customers have paid... Read more

Was this review helpful? 0 0

I work for adult protective services and all i have to say is never had a problem. Long as your not trying to getsomeone elses b cert. Remember criminals its a felony to request other peoples documents Add comment

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