Vitalchek Complaints and Reviews

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Main address: PO Box 933 45401 Dayton Ohio
1-800-831-2578, ,
  • 269+5 mobile complaints
  • $23.6K claimed losses
  • $86 average
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Got my birth cretificate in 3 days. Everything was accurate and im happy with the service they provided me. Did it online didnt have to be on the phone for hours it was great. Good stuff for sure.

  • Jul 18
  • Professional Services
  • Marriage Verification Certificate
  • 4

I had ordered a marriage verification certificate, and I received one; however, my marriage verification document does not show the name on the certificate that I had ordered. I notified them, and I was told that they can not help what is on record and that it is my responsibility to have it changed. They are now responding to my emails regarding my concerns with hostile emails. Please avoid this... Read more

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  • Jul 06
  • Professional Services
  • Vitalchek Birth Certificate
  • 17

I need a copy of my Birth Certificate, tried VitalChek. A question arose about which birth name to use (adoption), so I clicked their question button. Submitting a question requires an Order Number, (meaning you must complete the form before you can ask a question). Once I completed the form, they claim they are unable to make changes, and pass the responsibility to me, saying I must contact the... Read more

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  • Jun 27
  • Professional Services
  • Washington, District Of Columbia
  • Death Certificate
  • 58

I tried to order the death certificate for my great grandparents. I entered in all of the information required about where and when they died and my information and then entered my credit card information. AFTER I gave them all of my info, I was directed to a screen that said I would have to prove that these were my great grandparents by providing mine, my parents' and my grandparents' birth... Read more

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  • Jun 26
  • Professional Services
  • Birth Certification
  • 1
  • 47

Unless your driver's license has your Credit Card mailing address printed on it, as your passport has no address on it, you will be shafted by this company. I provided passport, valid driver's license, insurance company bills, lawyer bills, car prove to them i was properly representing myself. It seems, that if you do not do THEIR JOB for THEM, there is no service from this... Read more

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  • Jun 26
  • Professional Services
  • Dallas, Georgia
  • Legal Document Provider
  • 65

What a scam. They have this "service" to get the birth certificates in a timely fashion. WHAT A JOKE. They string you along for a few weeks station your "order is being processed and 45 days later they flag your order and state " any order over 45 days is not available for security reasons". I call ***. This is nothing short of FRAUD in the 3rd degree !!! So now I can't get a license renewed... Read more

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Three month ago I ordered my late husbands Death Certificate. I got my money back through my Bank. Now VitalCheck are trying to send me the D.C . 3 month late , and for a $52.50 fee. I refused UPS delivery , since I got my DC. From the health Department for $20, within five seconds. Now I let VitalCheck sweat it out for good. Everyone who got screwed by their scam could have gotten their mony...

  • Jun 17
  • Professional Services
  • Washington, District Of Columbia
  • Birth Certificate
  • 46

3 months into this process and still nothing. after 1 month they sent me an email about Mother Maiden name spelling which I confirmed and now its been 2 months! I called and got the lovely on hold treatment for a half hour (I am guessing they wait for you to hang up) only for them to explain that there was a problem with mothers maiden name??? really??? no call no email no nothing! the only thing... Read more

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  • Jun 14
  • Professional Services
  • Birth Certificate Copies
  • 82

Order copies so I could get my passport done. Ordered online and really didn't pay that much attention to it - wasn't an emergency. About 3 weeks later I checked up on it because I still hadn't got it. Sent an email and waited for response... took 2 days. All they did was verify the information... called a couple days later, same thing. Called and got the same thing, verified information. Got the... Read more

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Didn't specify they would meed me to scan my driver's license until they have my credit card info. Then I called to cancel the order and they charged my card $10

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