1.7
  • No refund policy5 votes
  • Handling of Private Information4 votes
  • Extremely expensive2 votes
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I needed to cancel order. U did not tell me that I needs to submit documents before receiving my marriage license Add comment

  • Feb 24
  • Government
  • Missoula, Montana
  • Birth Certificate
  • 91
  • REVIEW RATING 4/5

I can tell you they are criminals. they offer this expedited service that they can't provide while the main target for offering this service is this company is a data storing company thaat sells various types of information lists and profiles to bulk mailing, collection and any other business trying to get personal information. CRIMINALS. Of course they do not divulge this on their site. This... Read more

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  • Feb 23
  • Professional Services
  • Verification Document
  • 51
  • REVIEW RATING 3/5

They serve as middle man for acquiring essential personal documents? Vitalchek phone wait time was a total of 35 mins between two calls. The first thing this company does is take your money. I printed a document for identity verification that had to be notarized to then upload it to their system. For some odd reason, the upload option on their website was not available. Customer representative... Read more

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  • Feb 23
  • Professional Services
  • Georgia, United States
  • Birth Certificate
  • 2
  • 2
  • 175
  • REVIEW RATING 4/5

Trying to order duplicate birth certificate for my grandson. I filled out their form with all of the information. When I entered my credit card & hit submit, it popped up with Terms and conditions. I agreed to the terms, not realizing this was a scam. I then received a reply that I would need to provide additional documents. Why couldn't they have explained what would be needed prior to... Read more

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  • Feb 20
  • Professional Services
  • Death Certificate
  • 68
  • REVIEW RATING 4/5

Vital Check is the MOST expensive way to get a death certificate. Their online service does NOT have a phone number for help. Once you start the process the fees add up mysteriously. AFTER you have submitted your credit card information, THEN they make you answer questions no one could possibly remember without writing them down. And if you can't answer those questions you get no product. ... Read more

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  • Feb 19
  • Professional Services
  • Rochester, New York
  • Birth Certificate
  • 69
  • REVIEW RATING 4/5

A birth certificate should have a tracking number! Our document has not arrived after almost two weeks and they said they cannot help me until over two weeks has passed even though I expressed my need to apply for a passport ASAP. I paid for their service and it does not arrive quickly or in a professional manner with a government endorsed document. I am very dissappointed and think they should... Read more

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I ordered a birth certificate did get oder number paid $46I need help Add comment

I ordered my children's birth certificates over a month ago, called vitalchek, they can't offer me any info. Paid for the certificates and an astronomical about in shipping for 2 pieces of paper, that I never received. I will be reporting to BBB and checking to see if the bank can retrieve my money. Add comment

  • Feb 12
  • Professional Services
  • Ponte Vedra Beach, Florida
  • Positive Experience
  • 194
  • REVIEW RATING 4/5

I live in Jacksonville Florida. I needed my daughters birth certificate from Houston cty, GA, it was misplaced in the divorce and we are going to the Bahamas this summer I ordered the certificate from VitalChek on Sunday I just got it today 4 DAYS later via UPS it cost about 40 something dollars on the spot just-in-time perfect, they did everything right... signed & sealed real legitimate... Read more

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  • Feb 09
  • Government
  • San Francisco, California
  • Death Certificate
  • 135
  • REVIEW RATING 4/5

I tried to get a copy of a very old death certificate (for genealogy purposes) and was required to send vitalchek a copy of my driver's license which, of course, I refused to do. So I didn't complete my order and closed the browser window and now I'm getting email from them saying that I'll still be charged a "processing fee" of $7 even though my order wasn't finalized and I will never receive... Read more

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