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1.7 Based on 84 reviews Compare to others
  • Customers like
    • Zero 6
    • Easy click website 1
    • Quick service and prompt emails 1
  • Customers don't like
    • No refund policy 10
    • Horrible customer service 9
    • Handling of private information 8

i needed my birth certificate to get my drivers license so my dad had to order it for so the dhs office sent him a check they also gave him extra so it could be expressed mailed it was only supposed to take 10 days its been over a dam year i want what was paid for or im turning you over to the authorities a need this it is important so that i can get a job i have two young children to take care... Read more

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HORRIBLE CUSTOMER SERVICE! THEY MAKE THEIR MONEY BY SCAMMING YOU. They wait til after to tell you they're gonna charge you $7 for just putting in your information. You can't cancel your order you still end up having to pay. Rip off website. They make it confusing to scam you out of money. Then automatically make you wait 15 minutes on hold to try and get you to hang up. Lost $21 dollars. Thank... Read more

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I ordered my birth certificate on 12/18/15 and finally came on 1/22/16, damaged. I want a refund. Add comment

I ordered a Birth Certificate for a genealogy project. What I got was an official "Short Form" which is nothing more than name and date and parents first and last names. NOTHING else. When I call the Ohio Vital Statistics office I was told you need to ask for the long form. They said that I had to check that box on the order. I went back to try to reorder (even though they are crazy... Read more

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I placed an online order for a death certificate in the wrong state on Wed., Jan. 13 at 4:56pm CST. There is no death certificate possible, yet this order #54095764 with pin #505702 has been charged to my credit card in the amount of $50. This is a scam, and I demand a refund! On Thur., Jan. 14 at 11:52am CST, I spoke with "Neng" at 1-866-203-2777, demanding to speak with a supervisor, in an... Read more

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I did not see these negative reviews prior to placing my order for a birth certificate with Vital Check. I have made several phone calls to the company, cannot get through to a person, can only leave voice messages, I faxed my driver's license as requested and I was charged $80.+; nothing. You cannot speak to a human, I do not have the birth certificate. It would have been easier to walk to... Read more

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Vitalcheck.com was all too happy to take my $80. After 6 weeks I never received my father's birth certificate. When customer service finally decided to get back to me, they said I'm not entitled to receive a copy of his birth certificate. DO NOT use this site, it is a SCAM!!! Add comment

Should be shut down for identity theft. Total rip off. Read more

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They take all your sensitive personal history. Charge you. Then demand unreasonable documentation and second party participation. A total rip off. Call your attorney. Where is your personal information going? China? Impossible to cancel without legal help. They should be closed down for identity theft and fraud. Add comment

I requested a copy of my father's death certificate on November 9. I gave the exact date and place of death as well as his full legal name. A few days later, I called for an update, and was told that the name needed to be "verified" and they were not responsible if it did not match the name on the certificate exactly. Heard nothing from them. Weeks went by, no certificate, no... Read more

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