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1.8 Based on 114 reviews
Compare to others
  • Customers like
    • Zero 8
    • Quick service and prompt emails 1
    • That the website was fast and easy to order on 1
  • Customers don't like
    • No refund policy 10
    • Horrible customer service 10
    • Handling of private information 8

This service is not reliable for providing birth certificates to customers under time constraints. I placed an order and submitted the required documentation online and paid for the fastest service available as this doc was needed to obtain a passport for travel within 2 weeks. I waited 2 days and noticed no movement when checking online so called to inquire. The lady was nice and said that my current signature didn't match close enough to my... Read more

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I paid took 4 days about to ship then they canceled accusing of no recor found really ?

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I ordered a record over a month ago, shipped via UPS, they lost it vital check greeted me with a 1 hour wait on hold, then the most disrespectful, worst attitude ever, phone agent who told me to bad you need to make another order and if we don't find it that's to bad. I did this to expedite because i needed the record pretty quick would have been better off contacting the state agency directly save yourself some time and heartache stay away from... Read more

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This company is -48 below zero bad i see class action coming sent to wrong state no refund lost all money SCAM !!!!!!!!!!!!!!!!Alert

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I am very dissatified with this service going back and forth i would my certificate by regular mail not certified mail i have paid for this service and not paying again please send it back and call me 215-776-0165 thank you

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I think their customer service is offshore because I get email replies 12 or more hours later at 3AM and they never address my questions directly as if they are instead posting from a script. They kept asking me for documents to prove my relationship to a grand uncle who died 80 years ago. I would comply each time only to receive the same request a few days later. The reason I think they are a scam is that they are too quick to remind that they... Read more

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This company is a scam, but of course I blame myself. I was in a hurry and looked online for the fastest route to obtain an original copy of my daughter's birth certificate. This place has BBB ratings, etc, so I assumed, my first mistake, that it was legit. They basically take your info, charge you $18 for expedited shipping, because you choose that as you're in a hurry which is why you went there in the first place, but all they really do is... Read more

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Working with this company has been an absolute nightmare. I would not recommend using them. Had I known, I never would've used them

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This is the worst company I've ever dealt with in my 47 years. I can't believe they are in business, and am embarrassed to know my great state of Idaho uses them

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What a rip off…don't use! No email contact and an 800 number no one answers. Said they were sending a link…never got it! Blah. blah, blah, blah..need 100 words or they won't publish this! xxxx xxxx xxxx Don't know why they need 100 words to say how crappy this outfit is..just another online rip-off, well I'll just keep entering words till I get to 100, is there anything else you guys would like to know, I'd say bad customer service, no way... Read more

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