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1.9 Based on 105 reviews
Compare to others
  • Customers like
    • Zero 7
    • Quick service and prompt emails 1
    • That the website was fast and easy to order on 1
  • Customers don't like
    • No refund policy 10
    • Horrible customer service 10
    • Handling of private information 8

I ordered a birth certificate for my son. The ordering process online worked well. I scanned in my ID and received an email saying it was rejected as illegible. I rescanned the ID put it up to 200% of size and resubmitted it. I get another email rejecting it (it now looks better than the original). I got frustrated. I called customer service two days later and he was nice, but clueless. He said my ID had been accepted and he wasn't sure why it... Read more

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Okay, so I ordered my disabled father a birth certificate from vital check. I got an e-mail saying they needed additional verification of his identity because he was born in California. I had to get certified copies made. Now they wont except the copies after I paid for them. So I said forget it and refund my money. They said okay it will take 12-14 hours and they money will be refunded. Well I never got my money and they took out 62.50 from my... Read more

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Im happy to say i had a problem witb being charged for overnight delivery and not getting birth certifucate overnight . The company is going to reimburse me . Add comment

I was talked into a $20 shipping fee for overnight delivery . I didnt recieve it till next day . Wrote an email - no answer . Called was told by Stephanie recorded call would be listened to and supervisor would call within 24 hrs - no call. Spoke with Diane her supervisor a Miss Marcus would not get on phone and talk to me . Guess too busy drinking coffee and planning weekend . If i did this at my job i would be fired.... Read more

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Vital Chek is fantastic! My birth certificate ripped and I panicked needing one in less than a week for a cruise. I looked at every site online and they all wanted over $90 for rush delivery and them i found vital chek. It was $39. I ordered on Saturday for a NH birth certificate and I got it in Atlanta, GA Tuesday morning! Super fast and way cheaper than anywhere else! Add comment

On April 4, 2016 I submitted a request for birth certificate. The email confirmation indicated the documents required for the request were successfully submitted, and were being reviewed and processed. In the same confirmation email, and website indicated about a week was needed to fully process and receive the birth certificate. On 4/5/16 I received another email stating I needed to submit additional documents, so I followed the instructions... Read more

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I ordered a birth certificate and wanted it shipped regular mail, not next day air for an additional $20. After completing the order process, I was it was being shipped next-day air, so I contacted VitalChek immediately to request a shipping change. They didn't respond to my request either via email or telephone, and shipped it next-day air. I finally was able to speak with a live person who basically said I was out of luck. After this, I... Read more

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My husband ordered on March 29th, 2016. Sent an email following up on April 1st. No response until April 5th. Called on April 5th to be told they needed more information to process. Submitted the additional information. Got an email stating my order said shipped on April 8th. Called on April 10th to get a tracking number for my shipment. When I called I was told it takes 10-15 business days to ship, contrary to the email from them stating my... Read more

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Ordered by late husband's death certificate. Paid for UPS next day air. I live in the same city as the County's Vital Record location. Just a matter of too little time and transportation issues that was a week ago. Phone customer service rep kept disagreeing with their own information thst it was shipped. Buffaloing tactics. Please use another agency. This is a scam. Representative was rude and stuck to her script. Report them to your state's... Read more

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Super easy, super fast, super customer service! I needed my birth certificate ASAP and chose overnight delivery and it was on time with tracking. A life saver, otherwise i wouldnt have made my cruise due to lack of documents. Thank you! Add comment

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