Vitalchek Complaints and Reviews

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Vitalchek
Main address: PO Box 933 45401 Dayton Ohio
1-800-831-2578, ,
  • 301+7 mobile complaints
  • $25K claimed losses
  • $81 average
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  • 1 day ago
  • Professional Services
  • Birth Certificate
  • 58

I ordered a birth certificate for my infant son and was quoted 2-5 days for processing. It is now two full weeks from the order date, so I called to check the status. The automated system says that it is ready to be transmitted and prepared for shipment "in one business day." That seemed odd so I decided to check the status with a representative and was told that my state requires 4-6 weeks for... Read more

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  • 2 days ago
  • Professional Services
  • Birth Certificate
  • 47

I sent them my money and I need my cert back really quickly. Well that was an understatement. 2 weeks later they contact me and said I had wrong information and they could not get my birt cert. But I was talking to someone that had a strong accent and I think they didnt understand me. because I could not understand them. 3 days later I call them back and got someone different. They took my... Read more

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  • Oct 22
  • Professional Services
  • Steamboat Springs, Colorado
  • Birth Certificate Order
  • 101

I paid for a birth certificate and received nothing. I called them again and again. I am currently on the phone with them. She is now "trying to find the supervisor." It's been twenty minutes so far. she is walking over to his desk to speak with him, she says! how hard is it to just be legitmate and provide what you offer? why is this company allowed to operate as a legitimate business?! ... Read more

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  • Oct 20
  • Professional Services
  • Rude Representative
  • 56

I was completely flabbergasted by the treatment I received from the customer service representative named Larry at vital check. He was the rudest disrespectful human being I have ever encountered. He was literally yelling into the phone receiver saying I made him yell. Who does that??? He is an unhelpful nasty human being. I will never use Vitalcheck again. I was simply calling to get information... Read more

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  • Oct 15
  • Professional Services
  • Sierra Vista, Arizona
  • Divorce Certificate
  • 166

My strong recommendation: do not use VitalChek, as your first search provider. Go direct to the government source, i.e. County Clerks Office or the district court where the action occured. Call them and submit a request, they will usually get back to you and if they have the document on file they will send to you via email attachment or hard copy. Their is a small fee, but nothing like... Read more

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  • Oct 11
  • Professional Services
  • Divorce Certificate
  • 173

I requested a divorce certificate from Vitalchek. After answering all Vitalchek's security questions, I thought I was in good hands until I learned that my divorce certificate ended up somewhere in Virginia and my address is in Florida. The person in Virginia was expecting a birth certificate and ended up with my divorce certificate. I had a very unpleasant phone conversation with Vitalchek where... Read more

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I don't know why everyone is so mad. I used their service and I'm happy with the results. paid Sunday and got my birth certificate Thursday. Would've been Wednesday but I wasn't home to sign for it. Kinda pricey I guess Add comment

Keeps telling me that my phone number is wrong. Pretty sure I know my own phone number. Add comment

     

  • Oct 01
  • Professional Services
  • Lost Birth Certificate
  • 100

My birth certificate was lost in the mail. I filed a claim with UPS, they told me to contact vital check, then vital check told me to call Riverside County Clerk, who in turn to me to call UPS to get my refund, and they sent me back to vital check .. So after long conversations with all three companies still don't have my birth certificate and no refund. This is rediculous!!! How are these... Read more

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  • Sep 26
  • Professional Services
  • Marriage License
  • 1
  • 1
  • 136

I requested a copy of my marriage license, after 3 1/2 months I received a letter from the state saying that no record was found. I contacted vitalchek as instructed by the state to have my payment refunded, the state provided the phone number. After contacting vitalchek I was informed that there was nothing that they could do because the state had processed my request, I explained that all I... Read more

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