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1.9 Based on 122 reviews
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  • Customers like
    • Zero 8
    • Quick service and prompt emails 2
    • That the website was fast and easy to order on 2
  • Customers don't like
    • No refund policy 10
    • Horrible customer service 10
    • Handling of private information 8
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I ordered my 25.00 birth certificate, once fees were all done it cost me 63.00! I received a certificate with my name, parents name and date of birth. NOT my birth certificate but partial Information. For this cost I would expect to know my time of birth, hospital and all other information my birth certificate contains. This is a rip off, do not buy. I called and was told oh well. You said you wanted it for personal use. Uh yeah, I wanted... Read more

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Excellent service! I requested my BC and received it the next day! Couldn't be more pleased.

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Vitalchek discloses cost of service only after collecting highly confidential information. Then it pretends it's not exactly sure all the documentation that will be required. (it tells you the next day.) And it KEEPS your information on file! (it's not clear who they share your info with) --It charges you $95 for a $25 service. It's almost impossible to contact the company, they refuse to give you a refund, require additional documentation not... Read more

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I did receive a refund from Vitalchek with no hassle. I found out from my local Division of Bureau Records that for my purpose, I needed a "book copy" of my birth certificate, not available through Vitalchek. After I called Vitalchek and explained the situation, I was directed to return the unusable document. Once that document was received by them, my refund was issued.

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I paid the $52.50 for a birth certificate. The account number and pin number they gave me to check on my order status never worked. Instead they said that I need to call them which I did and was put on hold for so long that I would need to hang up. This went on for a couple weeks cause I thought that I was calling at busy times. I then emailed them and they said that the Los Angeles county recorder/registrar office is considered and "out of... Read more

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I don't ever do reviews on websites but I am totally giving vitalchek 100% ...I ordered a birth certificate 12am on the 12th and I already have it in my hand today the 13th shipped straight from Nevada vital records for $30 more than the mail in application which is 6 wks processing and the only other option Nevada vital records had. Stoked. The one my mom gave me from when I was a kid is pretty damaged and I did not want to risk the passport... Read more

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Jerked around with these folks for 3 weeks and finally realized that it was time to hang it up and simply drive to the courthouse. Once you start submitting documentation you learn after making manyr phone calls that your application fell short of what was necessary. No one volunteers to give the exact nature of your failure. Hence you may fax and download to hearts content but these efforts are futile as you have been flagged as suspicious. The... Read more

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We ordered a death certificate and vital chek sent a non-descript piece of paper telling me they did a lousy search. Had there been an option to order a search I would have declined paying $45 for a ridiculous search. Stay away! Just go to the county office and save yourself the headache. I will NEVER order from this company again. I will be reposting this review on every single review site that I can find. Read more

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I would like to say that vitalchek is a wonderful company to help you obtain important documents. I was recent in a position where I landes a wonderful job opportunity and in the midst of me locating my documents to prepare for the first day of work I discovered that my birth certificate was missing. I was desperate because I know that if I were to mail in the application to the vital records department from memphis to milwaukee it would take a... Read more

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As others have already complained about VitalCheck, I needed to request a copy of a certificate from the SF Recorder's Office and was not in the area to go to City Hall and get it myself. Instructions stated that I could request for it online via VitalChek. I initiated the request but halfway through, realized it's WAY more complicated and time consuming, AND COSTLY, to go through VitalCheck. So, before completing the order, I cancelled. I... Read more

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