Vitalchek Complaints and Reviews

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Vitalchek
Main address: PO Box 933 45401 Dayton Ohio
1-800-831-2578, ,
  • 289+5 mobile complaints
  • $24.7K claimed losses
  • $84 average
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  • Sep 07
  • Professional Services
  • Fort Worth, Texas
  • Birth Certificate
  • 1
  • 1
  • 114

We used vital chek to try and obtain our grandaughters birth certificate, to start her in kindergarten. We have signed papers from our daugher, the mother, giving us custody. And CPS placed her with us till age 18. These crooks STILL refuse to release the certificate, stating we don't have enough "documentation" to prove we have legal rights to the birth certificate. Even the CPS worker, calling... Read more

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  • Sep 05
  • Professional Services
  • Death Certificate
  • 62

VitalChek Express Certificate Service is anything but an Express Service of any kind that is known outside the City of New York. It is absolutely a slow pokey service alleged "business." Wow, as a small-business person if I operated like VitalChek I would have been put out of business a long, long time ago. Amazing how VitalChek Express Certificate Service markets itself as "Express" and is... Read more

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  • Sep 04
  • Professional Services
  • Death Certificate Order
  • 92

I work for a law firm and we have used Vitalchek in the past without trouble. This time we needed a death certificate finalize the recording of a deed. I called Vitalcheck and processed the order online with the instructions provided by their rep. They requested a letter on firm letterhead -- we provided that. Then they requested a copy of the deed -- we provided that. Then they requested a... Read more

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  • Sep 04
  • Professional Services
  • Fairfax, Virginia
  • Birth Certificate
  • 58

I placed an order for my newborn baby to get a birth certificate, while in their website there is no mention that it usually takes at least three weeks not 2 to 5 days. When I called to get a refund they declined , eventhough no service was rendered. These people are unprofessional and should be stoped from scaming people, and stealing their money. At first, they said they will refund 38 dollars,... Read more

Was this review helpful? 2 1

     

  • Sep 02
  • Professional Services
  • Fair Oaks, California
  • Death Certificate
  • 119

I ordered an informational death certificate for genealogical purposes from a county about a five hour drive away. I got the name, birth and death dates and death location exactly from the social security death index. Vitalchek sent me an email that "my order had been processed" and shipped, gave me a UPS tracking number (which noted my signature was required). I anxiously awaited the delivery... Read more

Was this review helpful? 1 1

     

  • Sep 01
  • Professional Services
  • New York, New York
  • Birth Certificate Order
  • 45

I can't believe that the U.S government allows such a scam to exist let alone be the sole source for obtaining important documents with such a high cost price and no guarantee or seance of insurance that your order will be delivered or refunded or at least reprocessed with corrections to the info without paying the full amount over. What a great system we have that tells us pay 60$ and we might... Read more

Was this review helpful? 1 0

     

  • Aug 22
  • Professional Services
  • Birth Certificate
  • 1
  • 1
  • 168

I ordered a birth certificate on July 23rd. A month later, I have still not received anything. I gave customer service a call today, and was given the run-around. The rep told me that she would contact the state agency, and that they usually get a response within 5 to 7 business days. I asked if there was a direct number to the state agency, and I was told no, they take all the calls for them.... Read more

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  • Aug 22
  • Professional Services
  • Birth Certificate
  • 30

I ordered the Birth Certificate on 08/10 and it is the 22nd and nothing has been received. I have checked online however the system is not updated. I am very frustrated because this was needed for a Driver License. I think that it would have been quicker for me to drive the 12 hours away to get this. I will never refer anyone to this site and I am going to request a refund and dispute with my... Read more

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  • Aug 19
  • Professional Services
  • Birth Certificate
  • 135

Submitted request for birth certificate, all seemed to go well. Twenty business days later I contacted VitalChek by email and was told I needed to wait 21 business days plus shipping time. Two weeks later I emailed again and received a request for information (that they should have already had), which I supplied and then never heard from them. Received a call from the local vital records clerk... Read more

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  • Aug 19
  • Professional Services
  • Birth Certificate Copy
  • 211

I was first introduce to VitalChek thru the DMV, I needed a copy of my son birth certificate fast, we lived in Florida and he was born in Virginia. So I went on the website filed out the information paid for it and they sent me a email saying that it would be 5 to 7 business days but I received in the next day because I paid for next day shipping, Which I was very pleased, so I decided since the... Read more

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