1.6
  • Whole experience was negative4 votes
  • No refund policy10 votes
  • Handling of private information7 votes
  • Horrible customer service6 votes
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  • From mobile
  • Vitalchek
  • 37 minutes ago
  • by anonymous
  • #613983

I ordered a two copies of my birth certificate at the beginning of January and it was processed on the 20th with almost $60 dollars taken from my account and today is March 27 and still haven't heard a legit reason why I haven't received it after contacting them numerous times!!! I am very upset. I want my money back and hope that nobody uses this site ever!! Add comment

  • 1 day ago
  • Professional Services
  • Renton, Washington
  • Birth Certificate
  • 17
  • REVIEW RATING 4/5

They sent a birth certificate UPS and it was lost. UPS closed the claim and vitalchek will not acknowledge the demand for refund. BOTS and form letters! They are just a middle man that takes no responsibility for their vendors and service. UPS lost it they just won't give me the money back for failing to provide a document. I get the same form emails over and over telling me to order another one.... Read more

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  • 1 day ago
  • Professional Services
  • Pittsburgh, Pennsylvania
  • Birth Certificate
  • 23
  • REVIEW RATING 4/5

I order my birth certificate from them over 60 days ago. I called their customer service department and was on hold for 11 minutes. They told me that my state was backed up on getting request out. I asked for a phone number and was told they will transfer me to them and they will give me the number. State told me they had NOT received ANY request for my birth certificate. Call customer service... Read more

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I'm surprised to see all the bad reviews I applied for my birth certificate and got it the next day with regular shipping I paid $30 to receive it and I went to the DMV and had no problems when I showed them the birth certificate Add comment

  • Mar 24
  • Professional Services
  • Philadelphia, Pennsylvania
  • Vital Record
  • 25
  • REVIEW RATING 4/5

No accountability for delays. My order is 63 BUSINESS DAYS OLD, processing time is 35-45 business days. I also paid 18$ for expedited shipping. Customer service rep. Erica and Supervisor Linda were belittling, nasty and refused to accept any responsibility for poor service instead blaming the vital records of the Commonwealth of Pennsylvania. No refund, no new arrival date provided, just told to... Read more

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  • Mar 18
  • Professional Services
  • Death Certificate
  • 80
  • REVIEW RATING 4/5

I needed more death certificates from the Washington, DC, office of Vital Records. Their website suggested faster online service from VitalChek. WRONG. VitalChek has to date still not processed our order, has asked three times for more proof, all of which was sent. Example: please forward the official court authorization making you executor. Done. Phone call: we can't see the seal, rub it with... Read more

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  • Mar 13
  • Professional Services
  • Marriage Certificate
  • 1
  • 1
  • 210
  • REVIEW RATING 4/5

I ordered my marriage certificate through vitalcheck, but didn't receive it as promised. After a long time and many phone calls back and forth, it turned out that marriage certificates are never sent to state offices but are kept in county offices, and vitalcheck only deals with state. I was informed by state of AR vital records in Little Rock that they were in different buildings, and the... Read more

Was this review helpful? 0 1

  • Mar 12
  • Professional Services
  • San Bruno, California
  • Marriage Certificate
  • 66
  • REVIEW RATING 4/5

I ordered my marriage certificate in early October and just got my shipping notice today (March 12). My confirmation email said that the certificate would arrive in something like 2-3 weeks. I called them after two months of waiting. I asked them to just cancel my order because the wait time was insane so that I could have the money refunded and order the certificate from another company. ... Read more

Was this review helpful? 1 0

  • Mar 11
  • Professional Services
  • Bentonville, Arkansas
  • Birth Certificate
  • 130
  • REVIEW RATING 4/5

It has been over 3 weeks. I still have not received my "overnighted" order. I emailed to check on the status. I received no reply so,I called to check on it. The lady advised me it could be another 8 working days. When I told her the website was misleading and stated that processing times were different. She stated" I am sorry you misread the site". There is another company you can go through to... Read more

Was this review helpful? 1 0

  • Mar 10
  • Professional Services
  • Cancellation Policy
  • 116
  • REVIEW RATING 4/5

They would not let me cancel my order, not by email, not by phone, not by calling the government agency itself. They charge you whether you get a product or not. They do not warn you of these consequences. Take a look at their website, it has no means to contact them. They do not want to be contacted. What does that say about "customer relations"? I finally found a number 888-412-1838, but... Read more

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