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1.8 Based on 103 reviews Compare to others
  • Customers like
    • Zero 7
    • Quick service and prompt emails 1
    • That the website was fast and easy to order on 1
  • Customers don't like
    • No refund policy 10
    • Horrible customer service 10
    • Handling of private information 8

I was talked into a $20 shipping fee for overnight delivery . I didnt recieve it till next day . Wrote an email - no answer . Called was told by Stephanie recorded call would be listened to and supervisor would call within 24 hrs - no call. Spoke with Diane her supervisor a Miss Marcus would not get on phone and talk to me . Guess too busy drinking coffee and planning weekend . If i did this at my job i would be fired.... Read more

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Vital Chek is fantastic! My birth certificate ripped and I panicked needing one in less than a week for a cruise. I looked at every site online and they all wanted over $90 for rush delivery and them i found vital chek. It was $39. I ordered on Saturday for a NH birth certificate and I got it in Atlanta, GA Tuesday morning! Super fast and way cheaper than anywhere else! Add comment

On April 4, 2016 I submitted a request for birth certificate. The email confirmation indicated the documents required for the request were successfully submitted, and were being reviewed and processed. In the same confirmation email, and website indicated about a week was needed to fully process and receive the birth certificate. On 4/5/16 I received another email stating I needed to submit additional documents, so I followed the instructions and reviewed my status, it indicated I need to resubmit an ID, so I resent my passport and ID. I was... Read more

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I ordered a birth certificate and wanted it shipped regular mail, not next day air for an additional $20. After completing the order process, I was it was being shipped next-day air, so I contacted VitalChek immediately to request a shipping change. They didn't respond to my request either via email or telephone, and shipped it next-day air. I finally was able to speak with a live person who basically said I was out of luck. After this, I went back through the ordering process (short of submitting the order) and it's pretty obvious they... Read more

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My husband ordered on March 29th, 2016. Sent an email following up on April 1st. No response until April 5th. Called on April 5th to be told they needed more information to process. Submitted the additional information. Got an email stating my order said shipped on April 8th. Called on April 10th to get a tracking number for my shipment. When I called I was told it takes 10-15 business days to ship, contrary to the email from them stating my order was shipped. Total waste of money and time!! Now me will have to pay to expedite our passports... Read more

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Ordered by late husband's death certificate. Paid for UPS next day air. I live in the same city as the County's Vital Record location. Just a matter of too little time and transportation issues that was a week ago. Phone customer service rep kept disagreeing with their own information thst it was shipped. Buffaloing tactics. Please use another agency. This is a scam. Representative was rude and stuck to her script. Report them to your state's correct agency and have them pull their registry. Put them out of business. Please reort to your BBB... Read more

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Super easy, super fast, super customer service! I needed my birth certificate ASAP and chose overnight delivery and it was on time with tracking. A life saver, otherwise i wouldnt have made my cruise due to lack of documents. Thank you! Add comment

I did not complete an order and now im being charged a 10$ fee for what i never placed my order complete fraud and if they dont refund it i will dispute it with credit card as fraud. I cant believe that this company is still in business after all these complaints its ridiculous they need to be investigated. How do you charge someone for something they never even ordered. there are too many companies out there that do this *** and get away with it this company needs to be stopped you think when you go online you can trust businesses nowadays... Read more

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Dont use this company my wife order hers over 4 month ago n she pay twice n still have not recive it.n we told them she needs her birth certificate for legal matters n they dont care they keep saying thats not our problem if she didnt get it she has to keep paying ontill she gets it.this is a piece of *** company Add comment

This company commits fraud, by overcharging for services not asked for. Do not use them. Greed greed greed a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a lot of greed a a a a a a a a a a a a a a a a a a a a a a a a a a a alot Read more

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