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1.9 Based on 131 reviews
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  • Customers like
    • Zero 9
    • Quick service and prompt emails 3
    • That the website was fast and easy to order on 3
  • Customers don't like
    • No refund policy 11
    • Horrible customer service 10
    • Handling of private information 8
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This has been the worst time ever! For four months and $59.95 I have been trying to get a corrected birth certificate! I have gotten the run around beyond belief and now I have to pay another $23.00 and fill out more paperwork that is being mailed to me AGAIN! I can't begin to tell you how many calls I have made and how many different answers I have received! And so far no one has been NICE AT ALL! Everyone acts like I'm just putting them out... Read more

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Worst costumer service . the site does nit provide with fast service wont give refounds . they lie too much take monts to get your documents if you ever get them . the site is a scam.

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i have a POA FROM A FRIEND THAT IS IN PRISON AND HE IS UNABLE TO GET HIS BIRTH CERT. SO I PAID THE FEE FOR THE BIRTH CERT AND WHEN I SUBMITTED THE CORRECTION AFTER I CALLED THE TO FIND OUT WHY THEY TOLD ME THAT I SIGNED BOTH HIS NAME AND MY NAME ON THE PAPER WORD ALONG WITH MY DRIVER LIC FROM MY STATE OF CT. MY FRIEND IS IN A FLORIDA PRISON AND IS NOT ABLE TO ACCESS THIS DOCUMENT WITHOUT PAYING A FEE AND THEY ARE NOT ABLE TO HAVE A CREDIT CARD... Read more

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I placed an order for my son's birth certificate on July 21. During checkout they say if you don't select the overpriced shipping, then processing time could take up to 60 days. I reluctantly paid 18.00 to ship a piece of paper. Today is August 18 and still no certificate. I contacted them and they tell me the processing is up to 25 business days which is 20 business days longer than they said it would be if i selected that shipping method. I... Read more

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they just keep asking for more images, more faxes.. it never ends. i am going to complain to the credit card company and withhold payment. and the phone customer service is worthless. i believe this to be a total scam. do not use them i have tried to figure out exactly what they want, and it seems all they want is to keep sending you emails telling you your order is incomplete, and hope that you give up. i have sent them numerous photos of the... Read more

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Vital check website defaulted to a UPS shipping and added expensive fees for shipping of 2 birth certificates. I had choses normal mail and the website defaulted to UPS - requiring a signature impossible to obtain - as a result vital check refused to send a new one resulting in negative consequences for my french citizenship appointment- terrible customer service , deceiving online order system, and outrageous fees for official documents. In... Read more

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They charge $21 for the death certificate and $10 to process online.. $20.50 to mail a sheet of paper? Are you kidding me? I had to check reviews, which confirmed my skepticism and discouragement. Well, I would rather take time off from work, go wait in line for hours if need be and get it myself. I know it costs money to process payments online and keep the website maintained, but this is a very sleazy marking scheme to add that much shipping.... Read more

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My son placed an order to get his Birth Certificate. to replace the one that was stolen along with his Drivers license and SS card.. well we got to the end where they are asking him to send in his Driver License witch he doesnt have. we stop there and call and talk to someone they guy on the phone tells me ok yes he will not be able to get it do to he doesnt have a pic ID. So i ask if i as his mother can and the guy tells me yes i can and tells... Read more

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Tried to get a birth certificate from Vital Check from Texas. It took nearly 1 full month ... by the time it arrived it was useless for me. I ended up having to fly to Austin to obtain it myself, in person, so I would have it in time for my VISA appointment. What a waste of $50. Consumers should be aware that getting birth certificates from them takes much longer than advertised. Also they collect money from you first but then supply you with... Read more

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Went through the entire online process, paid by credit card, got a receipt in my email, only to find out, two weeks later, that it was cancelled. I called their telephone number, entering my order number and 'ORDER PIN." All I got was, "your order was cancelled." No reason, not idea, not information on the phone. Am on the phone to their so-called "toll free," number for 20 minutes waiting to talk to a human being. The birth certificate I... Read more

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